Customer Service Representative

We are seeking a dedicated and well-organized Customer Service Representative / Office Coordinator to join our team. The ideal candidate will play a key role in supporting customers, coordinating internal operations, and ensuring smooth day-to-day office functioning. This role requires excellent communication, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities:

• Handle incoming customer inquiries through calls and emails, ensuring prompt and professional responses.
• Coordinate with the sales, logistics, and accounts teams for order processing, dispatch, and documentation.
• Prepare quotations and correspondence related to customer requirements.
• Maintain and update customer databases, records, and follow-up schedules.
• Assist with internal coordination
• Manage feedback, resolve customer concerns, and ensure high satisfaction levels

Candidate Requirements:

• Graduate in any discipline.
• Minimum 5 years of experience in customer service, office coordination, or sales support.
• Strong written and verbal communication skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Good organizational and multitasking abilities.
• Positive attitude and ability to work both independently and within a team.
• Prior experience in import/distribution or electronics industry will be an added advantage.
• Tamil-speaking candidates or those from South India will be preferred

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person