About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Work Location: At Office in Jalandhar Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered. Candidates must be flexible and able to work on nights, holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Highly competitive salary and great work environment. Paid training. Work Location: At Office in Jalandhar Send us your resume at and kickstart your career growth at Ava Finance! Job Types: Full-time, Part-time, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Required) Hindi (Preferred) Work Location: In person
About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Work Location: At Office in Jalandhar Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered. Candidates must be flexible and able to work on nights, holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Highly competitive salary and great work environment. Paid training. Work Location: At Office in Jalandhar Send us your resume at and kickstart your career growth at Ava Finance! Job Types: Full-time, Part-time, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Required) Hindi (Preferred) Work Location: In person
About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Work Location: At Office in Jalandhar Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered. Candidates must be flexible and able to work on nights, holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Full-time position after successful completion of the 3-month contract. Highly competitive salary and great work environment. Paid training. Work Location: At Office in Jalandhar Send us your resume at and kickstart your career growth at Ava Finance! Job Types: Full-time, Part-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Work Location: At Office in Jalandhar Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered. Candidates must be flexible and able to work on nights, holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Full-time position after successful completion of the 3-month contract. Highly competitive salary and great work environment. Paid training. Work Location: At Office in Jalandhar Send us your resume at and kickstart your career growth at Ava Finance! Job Types: Full-time, Part-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Work Location: At Office in Jalandhar Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered. Candidates must be flexible and able to work on nights, holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Full-time position after successful completion of the 3-month contract. Highly competitive salary and great work environment. Paid training. Work Location: At Office in Jalandhar Send us your resume at and kickstart your career growth at Ava Finance! Job Types: Full-time, Part-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Work Location: In person
Job Description: About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer inquiries, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Candidates must be flexible and able to work during holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Full-time position after successful completion of the 3-month contract. Highly competitive salary and great work environment. Paid training. Work Location: ON SITE IN JALANDHAR Send us your resume at and kickstart your career growth at Ava Finance! Job Type: Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Commuter assistance Paid sick time Work Location: In person
Job Description: About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer inquiries, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Candidates must be flexible and able to work during holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Full-time position after successful completion of the 3-month contract. Highly competitive salary and great work environment. Paid training. Work Location: ON SITE IN JALANDHAR Send us your resume at and kickstart your career growth at Ava Finance! Job Type: Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Commuter assistance Paid sick time Work Location: In person
As a Customer Support Representative at Ava Finance, you will play a crucial role in providing support related to product/services information, addressing customer queries, and efficiently resolving or escalating any emerging issues faced by our customers. Your primary objective will be to ensure exceptional service standards, promptly respond to customer inquiries, and uphold high levels of customer satisfaction. Key Responsibilities: - Act as the initial point of contact for customers encountering problems or seeking assistance with Ava's products - Handle customer complaints and offer suitable solutions within specified timeframes - Furnish accurate information through appropriate methods and take ownership of customer issues - Escalate unresolved matters to relevant internal teams and adhere to communication procedures and company policies - Engage customers effectively, collect prompt feedback, and ensure high levels of customer satisfaction Qualification Required: - Possess an educational degree at the Bachelors level - Prior customer service experience preferred (1 year), exceptional communicators willing to learn may also be considered - Flexibility to work on nights, holidays, and weekends - Strong command of the English language and outstanding written communication skills If you are ready to embark on a rewarding career journey with Ava Finance, please send us your resume and seize the opportunity for professional growth!,
Customer Support Representative – Ava Finance Location: Work from office About the Role We’re looking for a dedicated and customer-focused Customer Support Representative (CSR) to join our team at Ava Finance. In this role, you’ll be the first point of contact for customers seeking assistance with our products and services. You will provide accurate information, resolve issues promptly, and ensure every customer enjoys an exceptional support experience. Our ideal candidate is empathetic, detail-oriented, and committed to maintaining high standards of customer satisfaction. Key Responsibilities Serve as the primary contact for customer queries and support needs related to Ava’s products. Deliver timely, accurate, and complete information using approved tools and resources. Take ownership of customer issues and follow through to ensure resolution. Escalate complex or unresolved concerns to the appropriate internal teams. Adhere to company communication guidelines, policies, and procedures. Proactively engage with customers and go the extra mile to ensure a positive experience. Gather accurate customer feedback to support ongoing improvement. Use internal software and platforms efficiently and correctly. Requirements & Skills Bachelor’s degree (mandatory). 2 years of customer service experience in a BPO or support center—preferably with North American clients. Freshers with excellent communication skills and a strong willingness to learn are also encouraged to apply. Strong command of English with excellent written communication skills. Flexibility to work during holidays and weekends as required. What We Offer Contract-to-Hire: Guaranteed full-time employment and conversion to permanent staff upon successful completion of the 3-month contract period, provided performance targets and standards are met. Compensation : We offer a competitive salary package thoughtfully designed to recognize your expertise and commitment. Culture: A supportive, positive, and collaborative team-oriented work environment focused on mutual success. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Work Location: In person
Customer Support Representative – Ava Finance Location: Work from office About the Role We’re looking for a dedicated and customer-focused Customer Support Representative (CSR) to join our team at Ava Finance. In this role, you’ll be the first point of contact for customers seeking assistance with our products and services. You will provide accurate information, resolve issues promptly, and ensure every customer enjoys an exceptional support experience. Our ideal candidate is empathetic, detail-oriented, and committed to maintaining high standards of customer satisfaction. Key Responsibilities Serve as the primary contact for customer queries and support needs related to Ava’s products. Deliver timely, accurate, and complete information using approved tools and resources. Take ownership of customer issues and follow through to ensure resolution. Escalate complex or unresolved concerns to the appropriate internal teams. Adhere to company communication guidelines, policies, and procedures. Proactively engage with customers and go the extra mile to ensure a positive experience. Gather accurate customer feedback to support ongoing improvement. Use internal software and platforms efficiently and correctly. Requirements & Skills Bachelor’s degree (mandatory). 2 years of customer service experience in a BPO or support center—preferably with North American clients. Freshers with excellent communication skills and a strong willingness to learn are also encouraged to apply. Strong command of English with excellent written communication skills. Flexibility to work during holidays and weekends as required. What We Offer Contract-to-Hire: Guaranteed full-time employment and conversion to permanent staff upon successful completion of the 3-month contract period, provided performance targets and standards are met. Compensation : We offer a competitive salary package thoughtfully designed to recognize your expertise and commitment. Culture: A supportive, positive, and collaborative team-oriented work environment focused on mutual success. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Work Location: In person