About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Work Location: At Office in Jalandhar Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered. Candidates must be flexible and able to work on nights, holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Highly competitive salary and great work environment. Paid training. Work Location: At Office in Jalandhar Send us your resume at and kickstart your career growth at Ava Finance! Job Types: Full-time, Part-time, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Required) Hindi (Preferred) Work Location: In person
About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Work Location: At Office in Jalandhar Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered. Candidates must be flexible and able to work on nights, holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Highly competitive salary and great work environment. Paid training. Work Location: At Office in Jalandhar Send us your resume at and kickstart your career growth at Ava Finance! Job Types: Full-time, Part-time, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Required) Hindi (Preferred) Work Location: In person
About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Work Location: At Office in Jalandhar Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered. Candidates must be flexible and able to work on nights, holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Full-time position after successful completion of the 3-month contract. Highly competitive salary and great work environment. Paid training. Work Location: At Office in Jalandhar Send us your resume at and kickstart your career growth at Ava Finance! Job Types: Full-time, Part-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Work Location: At Office in Jalandhar Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered. Candidates must be flexible and able to work on nights, holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Full-time position after successful completion of the 3-month contract. Highly competitive salary and great work environment. Paid training. Work Location: At Office in Jalandhar Send us your resume at and kickstart your career growth at Ava Finance! Job Types: Full-time, Part-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Work Location: At Office in Jalandhar Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered. Candidates must be flexible and able to work on nights, holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Full-time position after successful completion of the 3-month contract. Highly competitive salary and great work environment. Paid training. Work Location: At Office in Jalandhar Send us your resume at and kickstart your career growth at Ava Finance! Job Types: Full-time, Part-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Work Location: In person
Job Description: About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer inquiries, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Candidates must be flexible and able to work during holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Full-time position after successful completion of the 3-month contract. Highly competitive salary and great work environment. Paid training. Work Location: ON SITE IN JALANDHAR Send us your resume at and kickstart your career growth at Ava Finance! Job Type: Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Commuter assistance Paid sick time Work Location: In person
Job Description: About the Role A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. Here’s a look at all the key responsibilities: Handle customer inquiries, provide appropriate solutions and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods/tools. Take ownership of customer issues. Escalate unresolved issues to relevant internal teams. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow policies of the company. Collect prompt and accurate customer feedback. Use software and platforms correctly. Requirements and Skills: Educational degree - Any Bachelors level (mandatory) Customer service experience preferred 1 year. Candidates must be flexible and able to work during holidays and weekends. Have a strong handle of the English language and excellent written communication skills. What we offer Full-time position after successful completion of the 3-month contract. Highly competitive salary and great work environment. Paid training. Work Location: ON SITE IN JALANDHAR Send us your resume at and kickstart your career growth at Ava Finance! Job Type: Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Commuter assistance Paid sick time Work Location: In person
As a Customer Support Representative at Ava Finance, you will play a crucial role in providing support related to product/services information, addressing customer queries, and efficiently resolving or escalating any emerging issues faced by our customers. Your primary objective will be to ensure exceptional service standards, promptly respond to customer inquiries, and uphold high levels of customer satisfaction. Key Responsibilities: - Act as the initial point of contact for customers encountering problems or seeking assistance with Ava's products - Handle customer complaints and offer suitable solutions within specified timeframes - Furnish accurate information through appropriate methods and take ownership of customer issues - Escalate unresolved matters to relevant internal teams and adhere to communication procedures and company policies - Engage customers effectively, collect prompt feedback, and ensure high levels of customer satisfaction Qualification Required: - Possess an educational degree at the Bachelors level - Prior customer service experience preferred (1 year), exceptional communicators willing to learn may also be considered - Flexibility to work on nights, holidays, and weekends - Strong command of the English language and outstanding written communication skills If you are ready to embark on a rewarding career journey with Ava Finance, please send us your resume and seize the opportunity for professional growth!,