Customer Service Agent

As a Customer Support Representative at Ava Finance, you will play a crucial role in providing support related to product/services information, addressing customer queries, and efficiently resolving or escalating any emerging issues faced by our customers. Your primary objective will be to ensure exceptional service standards, promptly respond to customer inquiries, and uphold high levels of customer satisfaction. Key Responsibilities: - Act as the initial point of contact for customers encountering problems or seeking assistance with Ava's products - Handle customer complaints and offer suitable solutions within specified timeframes - Furnish accurate information through appropriate methods and take ownership of customer issues - Escalate unresolved matters to relevant internal teams and adhere to communication procedures and company policies - Engage customers effectively, collect prompt feedback, and ensure high levels of customer satisfaction Qualification Required: - Possess an educational degree at the Bachelors level - Prior customer service experience preferred (1 year), exceptional communicators willing to learn may also be considered - Flexibility to work on nights, holidays, and weekends - Strong command of the English language and outstanding written communication skills If you are ready to embark on a rewarding career journey with Ava Finance, please send us your resume and seize the opportunity for professional growth!,