Customer Service Agent

1 - 8 years

2 - 6 Lacs

Posted:5 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Customer Service Agent Job Responsibilities and Duties:
  • Answer incoming calls, respond to emails and chats
  • Explain company’s features, products, and services
  • Make billing adjustments in accordance with company policies
  • Assist customers with service or feature modifications on account
  • Respond to any disruption of service issues
  • Open trouble ticket depending on the nature of the service issue
  • Analyse, isolate and diagnose customer service trouble
  • Route ticket to appropriate department for resolution
  • Provide existing trouble ticket status to customers
  • Coordinate customer premise visit with on-ground team
  • Escalate customer complaints in accordance with company polices


Customer Service Agent Qualifications and Skills
  • Bachelor’s degree
  • Proficient in relevant computer applications and systems
  • 1-8 years of experience in a call centre environment
Location
Mumbai
Job Function
BUSINESS PROCESS SERVICES
Role
Process Expert
Job Id
387032
Desired Skills
Customer Service

Desired Candidate Profile

Qualifications : BACHELOR OF ARTS, BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, BACHELOR OF BUSINESS STUDIES, BACHELOR OF COMMERCE

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