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Tata Consultancy Services
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Customer Service Agent

Customer Service Agent

Tata Consultancy Services

1 - 8 years

2 - 6 Lacs

mumbai

Posted:5 days ago| Platform: GlassDoor logo

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Skills Required

service billing management

Work Mode

On-site

Job Type

Part Time

Job Description

Customer Service Agent Job Responsibilities and Duties:

Answer incoming calls, respond to emails and chats

Explain company’s features, products, and services

Make billing adjustments in accordance with company policies

Assist customers with service or feature modifications on account

Respond to any disruption of service issues

Open trouble ticket depending on the nature of the service issue

Analyse, isolate and diagnose customer service trouble

Route ticket to appropriate department for resolution

Provide existing trouble ticket status to customers

Coordinate customer premise visit with on-ground team

Escalate customer complaints in accordance with company polices

Customer Service Agent Qualifications and Skills

Bachelor’s degree

Proficient in relevant computer applications and systems

1-8 years of experience in a call centre environment

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Process Expert

Job Id

387032

Desired Skills

Customer Service

Desired Candidate Profile

Qualifications : BACHELOR OF ARTS, BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, BACHELOR OF BUSINESS STUDIES, BACHELOR OF COMMERCE

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