Customer Service Agent

About the Role

A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Work Location: At Office in Jalandhar

Responsibilities

You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products.

Here’s a look at all the key responsibilities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Provide accurate, valid and complete information by using the right methods/tools.
• Take ownership of customer issues.
• Escalate unresolved issues to relevant internal teams.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Follow policies of the company.
• Collect prompt and accurate customer feedback.
• Use software and platforms correctly.

Requirements and Skills:

• Educational degree - Any Bachelors level (mandatory)
• Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered.
• Candidates must be flexible and able to work on nights, holidays and weekends.
• Have a strong handle of the English language and excellent written communication skills.

What we offer

• Highly competitive salary and great work environment.
• Paid training.

Work Location: At Office in Jalandhar

Send us your resume at and kickstart your career growth at Ava Finance!

Job Types: Full-time, Part-time, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance

Schedule:

• Evening shift
• Night shift
• Rotational shift
• US shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person