Customer Service Executive

Job Title: Customer Service Representative

Location: Hyderabad, Telangana
Company: Avaan Excess (avaanexcess.com)
Job Type: Full-time
Experience Level: 1–3 years

Job Summary:

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for managing customer interactions, resolving queries, and ensuring a smooth and satisfactory service experience.

Key Responsibilities:

• Handle inbound and outbound customer calls and respond to emails/messages.
• Assist customers with inquiries, complaints, and service-related issues.
• Provide accurate product/service information and resolve problems effectively.
• Coordinate with internal departments (operations, logistics, etc.) to resolve customer concerns.
• Maintain up-to-date records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Achieve individual and team performance targets.

Requirements:

• Minimum qualification: Graduate in any discipline.
• Excellent verbal and written communication skills in English (Hindi preferred).
• Strong problem-solving skills and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in basic computer applications (MS Office, email, CRM tools).
• Customer-oriented attitude with a passion for service excellence.

Shift:

Day shift

Salary:

As per industry standards (based on experience and qualifications)

Why Join Us?

• Friendly and inclusive work environment
• Opportunities for growth and learning
• Performance-based incentives
• Employee wellness initiatives

Interested candidates can send their resumes to Email: [email protected] or WhatsApp: 9848653525.

Job Type: Full-time

Pay: ₹200,000.00 - ₹400,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person