Operations Lead

Job Description

Astrotalk Store is a leading Direct-to-Consumer (D2C) brand specializing in bracelets and gemstones. We are scaling up our D2C team and looking for an Operations Lead who would be a part of the core team What You Would Do: 1. Warehouse Management & SLA Optimization Monitor and improve fill rates at B2B partner locations. Track and ensure 3PL performance against defined KPIs. 2. Packing Center Operations & SLAs Implement and optimize fulfillment center (FC) processes. Optimize units packed per day and throughput efficiency. Oversee raw material inventory and utilization. Ensure machinery performance and maintenance 3. Planning & Forecasting Lead monthly supply planning based on demand forecasts. 4. Logistics Management Optimize 3PL partnerships (e.g., direct shipping via Shiprocket, etc.). Define and track SLAs for RTOs, return processing, and last-mile logistics. 5. Technology & Automation Own and improve internal tools. Build and maintain operational dashboards and reporting systems. Automate core processes (e.g., e-way bills, inwarding, scheduling, POs, invoicing). 6. Sourcing & Procurement Manage vendor relationships and performance. Align procurement with forecasting and demand planning. Monitor and plan working capital requirements. 7. Finance & Compliance Drive budgeting and cost optimization Lead regular inventory audits and cycle counts. Ensure compliance in warehousing, logistics, and labor operations. What we’re looking for: 2+ years of experience in operations management Demonstrated experience in a D2C environment Excellent managerial skills with a proven ability to manage, motivate, and develop teams. Hands-on approach. Show more Show less