Operations Executive

About HopeQure

HopeQure is India’s most comprehensive digital healthcare and wellness platform, offering seamless, secure, and expert-led medical, mental health, and lifestyle care.

Our mission is to make quality healthcare universally accessible through a tech-powered, affordable, and user-friendly experience. We provide online consultations across 25+ medical specialties, Employee Assistance Programs (EAPs), diet and nutrition guidance, mental wellness, and holistic healthcare solutions through advanced digital systems and AI-powered dashboards.

Role Overview

The Operations Executive will be responsible for ensuring smooth day-to-day functioning of the organization’s backend, clinical, and customer operations.

This role bridges the gap between clients, doctors, counselors, and technology teams—ensuring service excellence, accuracy in processes, and timely execution of operational deliverables.

Daily Operational Activities & Key Responsibilities: Daily Operational Activities

1 Client & Doctor Coordination

• Coordinate with doctors, counselors, and client relationship teams to schedule and monitor appointments.
• Connect with clients and practitioners before and after every session to confirm attendance and address technical or scheduling issues.
• Coordinate rescheduling or cancellations in case of client or doctor unavailability.
• Share joining links, session reminders, and follow-up details daily.
• Ensure all consultations, prescriptions, and therapy notes are accurately logged in HopeQure’s digital systems.

2 Session Scheduling & Management

• Schedule and reschedule appointments as per doctor and client convenience.
• Maintain an updated daily session calendar and track completed, pending, and canceled sessions.
• Follow up each day to remind clients about their scheduled sessions.
• Help clients rebook their next session immediately after each consultation.
• Monitor service SLAs such as response time, consultation success rate, and feedback completion.

3 Terms, Conditions & Client Guidance

• Explain HopeQure’s terms, conditions, and privacy norms to clients before the first session.
• Guide clients on joining procedures, platform use, and data confidentiality.
• Provide empathetic support to clients needing assistance during their journey.

4 Prescription & Documentation Coordination

• Coordinate with psychologists, psychiatrists, and doctors for uploading prescriptions and therapy notes on time.
• Verify completeness, accuracy, and confidentiality of uploaded documents.
• Maintain data integrity as per HIPAA, GDPR and ISO 27001 compliance standards.

5 Follow-ups & Feedback

• Follow up with clients who have missed sessions to reschedule.
• Conduct post-session feedback calls and share results with the management team.
• Arrange feedback sessions with clients and counselors to assess satisfaction and service quality.
• Record all feedback and follow-up outcomes in the CRM system.

6 CRM & Data Management

• Update the CRM system daily with session details, follow-up records, and communication logs.
• Tag session status (completed, rescheduled, canceled, pending) accurately.
• Support onboarding and operational setup for corporate clients (EAP, OPD, and wellness programs) by ensuring data entry accuracy.

7 Reporting & Analytics

• Prepare daily, weekly, and monthly operational reports on sessions, attendance, reschedules, and cancellations.
• Generate MIS and performance reports for management review.
• Track session utilization, client engagement, and SLA adherence for continuous improvement.

8 Quality & Compliance

• Ensure all activities comply with HopeQure’s operational SOPs and data security policies.
• Handle escalations from clients or doctors with empathy and prompt resolution.
• Suggest process improvements and workflow automation opportunities for higher operational efficiency.

9 Coordination with Sales & Onboarding Teams

• Collaborate with the Sales Team for smooth handover of newly onboarded clients.
• Work with the Onboarding Team to activate new client accounts, assign practitioners, and schedule introductory sessions.
• Ensure all onboarding documents, credentials, and introductory materials are shared on time.
• Track the first-session completion of new clients and update Sales/Account Managers accordingly.

10 Coordination with Tech & Admin Teams

• Liaise with Tech and Admin teams to resolve any operational issues.
• Support platform testing, feature updates, and user feedback.

11 Service Excellence & Innovation

• Continuously evaluate operations to identify process gaps and suggest automation improvements.
• Maintain client confidentiality, empathy, and professionalism in every interaction.
• Contribute ideas to enhance service experience and improve overall operational flow.

Skills & Qualifications

• Bachelor / Master’s degree (Business Administration, Healthcare, Psychology, or related fields preferred).
• 1–2 years of experience in operations, client service, or healthcare coordination.
• Excellent communication and coordination skills.
• Proficiency in MS Excel, Google Sheets, and CRM tools.
• Ability to multitask, work under deadlines, and collaborate across departments.
• Empathy, attention to detail, and strong organizational ability.

Why Join HopeQure

• Be part of India’s fastest-growing digital health and wellness ecosystem.
• Work closely with doctors, psychologists, and corporate clients.
• Exposure to healthcare operations, technology systems, and client management.
• Growth-focused, positive, and mission-driven work environment.

Approx CTC Rs 2.4L - Rs 3L PA

Candidates already staying in Noida will be preferred.