Operations Executive

About Bluedart

Blue Dart,

DHL Group

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Purpose

Reports to : Area Operations Head

Location : Silvassa

Key Responsibilities

:-

Operational

• Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Centre
• Analyse load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers.
• Monitor daily loads and plan delivery and pick-up schedules accordingly.
• Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from service providers including PDA and Parcel Shop.
• Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
• Monitor regulatory paperwork (e-waybill etc.) for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork.
• Ensure availability of sufficient vehicles for inbound / outbound operations
• Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
• Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs)
• Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
• Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.
• Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly.
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Monitor performance of service centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally.
• Generate and maintain MIS related to the PDA/MPC billing.
  

People

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Monitor the performance of the team on a continuous basis to identify key performers.
• Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline.
• Ensure that the Service Centre is adequately staffed as per the manpower requirements.
• Ensure high level of employee engagement and retention of key performers.
  

Qualification & Experience :

Education:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field; relevant certifications in logistics or operations management are a plus.
• Strong knowledge of ground operations and logistics processes.
  

Experience:

• Minimum 5 years of experience in ground operations, logistics, or supply chain management, with at least 2 years in a supervisory or leadership role.
• Proven track record of managing inbound and outbound operations and handling exceptions in a fast-paced environment.
• Experience in monitoring key performance indicators (KPIs) and implementing operational improvements.
• Familiarity with Standard Operating Procedures (SOPs) and regulatory compliance in logistics operations.
  

Why Join DHL Blue Dart ?

• Competitive compensation and performance-linked incentives that reward your contribution.
• Continuous learning through structured development programs, on-the-job coaching, and access to global best practices.
• Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
• A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated.
• Access to cross-functional and global career paths within DHL Group’s diverse business portfolio.
• The pride of working for India’s most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.
  

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