Job Description: Sales Operation Executive Overview Padah is an Awarded Platinum Partner in India working with PAN India and Global Enterprises. Padah is a passionate team of innovators who believe that technology is more than just a tool; its a way to change the world. Our mission is to empower businesses to achieve their goals by providing the right processes and technologies. With a dedicated focus on DevOps, ITSM, Agile Project Management, CI/CD, and Help Desk Solutions, Padah Solutions has successfully delivered over 50 projects to more than 100 satisfied customers across the globe. Location: Bengaluru, Karnataka Responsibilities Sales Operations Support 1. Handle quote requests to OEMs, including: Annual: Submit AT quotes to the sales team. Monthly: Submit AT quotes and Padah quotes to the sales team. 2. Assist in vendor registration and management, including MSA and NDA processes for vendor onboarding. 3. Support operations for Enterprise Billed Accounts by managing: URL tracking. License provisioning processes. Invoice and margin management. Renewal Management 1. Manage renewal reminders using the CRM platform by: Creating pipelines and tasks for renewals. Sending renewal reminders to customers 90 days before the renewal date. Generating renewal quotes and sharing them with customers. 2. Pre-connect with sales to gather inputs, inform them about upcoming renewals, and loop them into the process. 3. Ensure the sales team actively works on renewals and provide regular updates until closure. 4. Share Padah quotes with customers and finalize renewals. Data Management and Analysis 1. Update the MIS/CRM system with relevant sales data. 2. Generate and maintain license reports and co-term license records. 3. Extend quote validity as needed and maintain accurate data tracking across platforms. Quote Creation 1. Generate quotations based on customer needs as communicated by the sales team. 2. Ensure accuracy and alignment with customer requirements in all quotes. Coordination and Communication 1. Act as a liaison between sales, operations, and customers to ensure smooth workflows. 2. Respond promptly to customer inquiries and ensure high levels of customer satisfaction. Qualifications Required Skills 1. Intermediate proficiency in Microsoft Excel (e.g., Formatting, Basic charts, pivot table). 2. Strong organizational skills with high attention to detail. 3. Excellent communication and interpersonal abilities. 4. Familiarity with CRM platforms. Experience 1. 6months-2yr of experience in sales operations or a related role. 2. Proven experience in creating quotations and managing renewals. 3. Familiarity with IT services, software licensing, and vendor management is a plus. Additional Attributes 1. Proactive attitude with the ability to handle multiple tasks simultaneously. 2. Analytical mindset to interpret data and generate insights. 3. Commitment to ensuring seamless and efficient sales operations.
Enterprise Sales Manager - Atlassian Padah is an Awarded Platinum Partner in India working with PAN India and Global Enterprises. The Enterprise Sales Manager role at Padah is dynamic, fast-paced, and gives you the opportunity to work with enterprise accounts and deliver business critical milestone projects along with brilliant talent pool of Padah Solutions Pvt Ltd. Location: Mumbai/Bengaluru Full Time Work from Office Role and Responsibilities: Lead Generation and Outreach: Actively manage leads through effective lead generation strategies. Utilize email campaigns and cold calling to reach out to potential clients. Generate leads both domestically and internationally to expand Padah Solutions' client base. Product Knowledge and Differentiation: Conduct product demonstrations, emphasizing Padah Solutions' unique features and benefits. Stay updated with competitive assessments to highlight what sets Padah Solutions apart in the market. Understand the functions and significance of Padah's product tools within the Software Development Life Cycle (SDLC). Recognize the functions and advantages of products offered by Padah's OEMs, enhancing brand awareness. Pre-sales Collaboration and Qualification: Collaborate with pre-sales staff to qualify and comprehend customer needs effectively. Analyze pre-demo requirements to ensure tailored demonstrations that resonate with client expectations. Respond to requests for information (RFI) and requests for proposals (RFP) to provide comprehensive solutions to clients' inquiries. Enterprise Account Management: Lead or support involvement in enterprise accounts, managing complex projects and high-value contracts. Identify new opportunities for market expansion and business growth, specifically targeting enterprise clients. Manage all phases of the account management lifecycle, from prospecting to post-sales support. Develop and maintain an accurate sales pipeline aligned with Padah Solutions' sales process. Achieve quarterly and annual sales targets to contribute to the company's growth. Provide insights about the territory and communicate product/marketing needs within Padah Solutions. Technical Understanding and Expertise: Understand the technical and business issues that Padah Solutions solves, including compliance, security, and customer requirements. Participate in executive briefings and industry gatherings as a product subject expert to showcase Padah Solutions' expertise. Sales Strategy and Development: Identify ideas for new products, services, and partnerships to enhance client retention and drive growth for Padah Solutions. Contribute to continuous improvement in the sales strategy to adapt to market changes effectively. Establish trusted relationships with client executives to originate new opportunities and strengthen Padah Solutions' market position. Support and Mentorship: Assist peers and colleagues within Padah Solutions by providing mentorship and support to foster a collaborative work environment. Serve as an escalation point for customer issues, ensuring prompt resolution and maintaining high customer satisfaction levels. Experience: Experience working in start-up environments and closing deals with Fortune 500 enterprise companies Learning and picking up new tools will be an important factor. Should be tech-aware. Should have an appetite to learn new things and add value to the product sales, innovative and dynamic talent is needed for this role, and the interest to do sales is important, only those applicants who are interested may apply. Excellent communication skills with the ability to articulate the value and distinct feature sets of the product Empathetic to customer needs with a strong focus on customer success and building long term relationship Experience with JIRA, ZenDesk, Freshworks ecosystem will be a big plus Engineering/Support Engineer background is a big plus Professional & Technical Skills: Should be good in English written and spoken. Communication skills should be good, above average and this is mandatory and this is an expectation that these skills are already present with the candidate at the time of interview. Should have good analytical reasoning. Strong enterprise software pre-sales experience Solution and/or process experience with one more of the following is highly desirable: 1. IT Service Management (ITSM), 2. Financial Management (FM) 3. Project Portfolio Management (PPM), 4. DevOps, 5. Agile, 6. HR Service Delivery (HRSD), 7. Governance Risk and Compliance (GRC), 8. Security Operations, 9. IT Operations Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies. Strong understanding of shared services/support center environments. Exhibits prior or current technical expertise in enterprise SaaS-based web technologies and the ability to learn new technology quickly. Able to articulate and logically communicate concepts with both technical and non-technical audiences. Exceptional communication and presentation skills to include technical and business concepts. Understanding of and experience selling to enterprise architecture. ITIL4 or ITILv3 foundation certification highly desired but not required. Ability to understand the bigger picture and the business drivers around IT Bachelor s Degree or equivalent Role & responsibilities Preferred candidate profile: Candidates with experience in Atlassian/Zendesk/CRM Sales preferred.
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