Designation : Operations Executive
Location : Mumbai
Employment Type: Full-time, Fixed-Term (6 Months)
Shift : 4 pm to 1 am (Evening shift)
Working days : Sunday to Thursday
Week off: Friday alternate and Saturday
We are seeking a Operations Executive for Diamond in India for a fixed-term contract of six months who will be responsible for overseeing and improving the entire lifecycle of Diamond operations. This includes managing Buying, consignment, order fulfilment, and vendor relationships to reduce inefficiencies and drive operational excellence. The ideal candidate will tackle complex logistical challenges, enhance supplier communication, and support the development of streamlined processes to improve quality, timeliness, and accuracy in operations.
About Nivoda:
Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam.We are an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.Nivoda is a global B2B diamond and gemstone marketplace, providing jewelry retailers with access to competitive, high-quality diamond supplies. Recognized for its operational efficiency and commitment to customer success, Nivoda helps businesses grow profitably by minimizing inventory risks and optimizing the supply chain.
What you'll do:
Responsibilities include but are not limited to:
- Oversee Diamond Operations (20%)
Manage daily operations, focusing on Order creations, Connecting with the supplier for the right product, Completing the special request orders, Matching quality in order fulfillment.
- Drive Process Improvement (15%)
Identify and resolve disorganized and inefficiency
- Enhance QC Processes (15%)
Implement quality improvement measures to address high rates of mismatches, reorders, and poor stone quality & consistent reporting to management
- Optimize Shipping and Logistics (15%)
Address avoidable delays in routing and shipping across regions, including consignment and order shipments
- Improve Supplier Relationships and Communication (10%)
Collaborate closely with suppliers to enhance communication, reduce pricing mismatches, and ensure timely and accurate consignment delivery
- Track and meet Key Metrics (10%)
Meet KPIs and monitor key operational areas such as processing times, QC accuracy rates, and supplier performance
- Collaborate with Senior Management on Strategic Initiatives (10%)
Coordinate with leadership on initiatives like market expansion and consignment selection/replenishment system, new customer offerings
- Support Finance with Accurate Costing and Pricing (5%)
Minimize pricing mismatches by streamlining supplier communication and implementing checks to reduce financial losses.
What you'll need:
- 1-3 years in operations, preferably within the diamond/jewellery industry
- Strong experience with quality control processes and international logistics for high-value goods
- Excellent organisational and analytical skills
- Proven problem-solving skills, especially in high-pressure, fast-paced environments
- Proficiency in Excel/Google Sheets for tracking metrics and performance analysis
- High attention to detail, integrity, and professionalism
What you'll get:
- Opportunity to shape and optimize operations in a growing, fast-paced company
- Significant responsibility and influence on process improvements and quality standards
- Collaborative, dynamic work environment with growth potential
- A great company culture.
- This is a six-month contract role with the possibility of extension based on performance and business needs.
