Operations Coordinator

Job Description

Business to Consumer: Maintaining the Order Tally, NDR and RTO sheet and making sure it is being updated on a daily basis accurately Ensuring that every client's order is processed Packing and dispatching orders from Exhale HQ Creating manual orders on Shopify via IG or BoB (customer service software) Raising tickets if there is an order which is stuck, or needs an exchange or return Handling and processing any NDR, RTO'sCreating payment links via Razopay for customers Overlook incoming emails for the storefront and facilitate matters presented Communicating with customers on Business on Bot Updating Eshopbox and Exhale HQ Inventory sheet every Wednesday Check eshopbox Invoices in a timely manner every week Update COD payments coming in via shipping companies on OT Sheet Create a monthly report on Ops costing and sales break up Creating challans for factories and maintaining it on the drive Overlook the Interns progress and ensure tasks are being performed by him/her Business to Business Offline and Online: Onboarding new B2B stores and channels successfully Creating challans for B2B offline store Handling all logistics for B2B offline stores and Online Maintaining all the data on the drive for every B2B store Communicating with the POC for all the B2B stores for timely Sales reports Coordinating with the Accountant to create invoices for each B2B Store Marketplaces: Onboarding new marketplaces successfully Daily updating the order sheet Maintaing incoming payments from the portal against the orders Maintaining inventory management on the marketplace in accordance with the Marketing Agency Coordinating with the Accountant to create invoices Required Skills: Strong Communication: Ability to communicate clearly and effectively, especially in English, as you'll be dealing with senior management, clients, and vendors. Software Proficiency: Strong command over Microsoft Excel and Word for tracking, reporting, and organizing data efficiently. Knowledge of ERP or CRM tools would be an added advantage. Leadership Skills: Proven ability to lead and manage teams, delegate tasks, and motivate people to achieve business objectives. Problem-Solving Abilities: Ability to quickly identify operational challenges, propose solutions, and implement effective corrective actions. Attention to Detail: Ensuring that the end-to-end operations from sourcing to fulfillment are accurate and efficient. Time Management: Able to juggle multiple responsibilities and prioritize tasks in a fast-paced environment. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Paid time off Schedule: Day shift Monday to Friday Ability to commute/relocate: Juhu, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Can you carry your own Laptop? Do you have an Advanced level of understanding of Microsoft Excel? Experience: Inventory management: 1 year (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 9920153035