Company:
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About Desa
premium luxury
Role Overview
detail-oriented professional
Key Responsibilities1. Supply Chain & Logistics Management
Manage and optimize the entire supply chain
process, from coordinating with manufacturers to overseeing the flow of finished goods and final mile delivery.Negotiate rates, manage contracts, and maintain strong relationships
with manufacturers and delivery partners.- Oversee all outbound
order dispatch
processes, meticulously ensuring timely and accurate deliveries to customers. Implement efficient inventory control procedures
, conducting regular stock audits, and maintaining precise, real-time inventory records to minimize stockouts and overstocking.
2. Order & Customer Fulfillment
- Handle all customer orders received via phone, WhatsApp, and other digital platforms efficiently and accurately.
- Manage the process for returns, exchanges, and refunds, ensuring resolutions are handled promptly and with a focus on high customer satisfaction.
- Serve as the primary point of contact for customer queries, product feedback, and comprehensive after-sales support related to delivery and fulfillment.
3. Finance & Administrative Support
- Assist with foundational accounts tasks, including generating sales invoices and addressing fund-related queries.
- Maintain and track daily operational expense reports and help manage allocated operational budgets.
- Facilitate smooth and effective communication flow and documentation between cross-functional internal teams.
- Provide comprehensive support for general administrative tasks and documentation as required.
4. Marketing, Brand Events, & Digital Support
- Provide logistical and administrative support for offline brand presence, including coordinating the setup and operations for
exhibitions and pop-up stores.
- Assist the team with basic
social media management
activities, including content scheduling, monitoring engagement, and performance reporting. - Support all branding initiatives and online marketing campaigns by coordinating creative materials, timelines, and logistics.
- Perform basic content updates and maintenance tasks for the company website and e-commerce platforms (e.g., product listing, banner updates).
- Provide general support for digital marketing and online sales documentation, and assist with coordination with external agencies as required.
Qualifications & Skills
Experience:
3–4 years of demonstrated experience in Supply Chain Management, Logistics,
or Operations, preferably within the FMCG or E-commerce sectors.Communication:
Strong command of both spoken and written communication in English, along with proficiency in Hindi and/or Marathi
.Analytical:
Highly organized, meticulous, detail-oriented, with proven skills in inventory management and proactive problem-solving.Financial Acumen:
Basic, practical understanding of accounts, invoicing, and core financial processes.Adaptability:
Proven ability to multitask effectively, prioritize shifting workloads, and manage time efficiently in a fast-paced, high-growth environment.Industry Interest (Preferred):
A genuine interest in the Ayurveda, wellness, or premium beauty industry is a significant advantage.
What We Offer
- A significant opportunity for professional growth within a promising,
premium luxury
Ayurvedic startup. - A collaborative, dynamic, and learning-oriented work culture.
- Direct exposure to optimizing core business operations, supply chain strategy, and foundational digital marketing/branding activities.
- Competitive compensation package commensurate with experience and skills.
How to Apply
Please submit your resume and a brief cover letter outlining your relevant experience to info.brandorganic@gmail.com.
We look forward to reviewing your application!
Thank You.
