2126 Operational Excellence Jobs - Page 13

Join us as a Performance & Business Management Lead We re looking for a dynamic and strategic Performance & Business Management Lead to support our Tech Platforms team in Retail Banking In this global role, you ll be responsible for ensuring the successful delivery of technology milestones, driving operational excellence, and aligning business and technology goals across a global domain Take on a high-impact leadership role, and utilise a blend of strategic thinking, operational rigor, and people leadership as you oversee end-to-end performance management, capability development, financial stewardship, and transformation programme execution Were offering this role at director level What youll do As a Performance & Business Management Lead, youll be ensuring the timely and high-quality delivery of technology solutions across Physical Channels. This will include overseeing day-to-day operations, and ensuring the stability, resilience, and performance of tech platforms. As well as leading financial planning, budgeting, and cost optimisation initiatives, you ll be driving continuous improvement through data-driven insights and performance reviews. You ll also be collaborating with engineering, product, and business teams to align delivery with strategic goals. Your responsibilities will include: Defining and tracking key performance indicators and objectives and key results for both tech and business outcomes Building and nurturing high-performing teams through coaching, mentoring, and capability uplift Fostering a culture of innovation, accountability, and continuous learning Partnering with HR and Learning & Development to design and implement talent development strategies Leading cross-functional transformation programmes with clear governance, milestones, and outcomes Managing risks, dependencies, and stakeholder communications across global teams Ensuring alignment with enterprise architecture, compliance, risk and regulatory standards The skills youll need Were looking for someone with at least 15 years of experience of working in a technology or business management role, preferably in a large-scale global organisation. Youll additionally need a track record in tech delivery, financial management, and transformation leadership. Ideally, you ll have experience of working in a matrixed, global environment, as well as a familiarity with cloud platforms, DevOps, and digital transformation, and proficiency in performance dashboards and reporting tools. Well also look to you to demonstrate: Retail banking experience, including physical channels such as branches, ATMs and contact centres, and ideally of their tech ecosystems Experience with Agile, OKRs, and modern programme management practices A bachelor s or master s degree in Technology, Business Administration, or a related field E xcellent experience of working on multiple business initiatives Strong problem-solving and analytical skills and the ability to use information to develop creative solutions that bring tangible value Exceptional stakeholder management and communication skills Hours 45 Job Posting Closing Date: 06/07/2025

About WonderBotz: WonderBotz is a global leader in intelligent automation and digital transformation solutions. We empower businesses to achieve operational excellence through cutting-edge technologies and expert consulting. Join our dynamic team and be part of a culture that values innovation, collaboration, and continuous learning. Role and Responsibilities: We are seeking a highly skilled and experienced Power BI Developer to join our Pune office. The ideal candidate will have a strong background in data visualization, business intelligence, and analytics, with a proven track record of delivering impactful dashboards and reports that drive business decisions. Expected Activities: Design, develop, and deploy Power BI dashboards and reports based on business requirements. Collaborate with business stakeholders to gather and analyze data needs. Create data models and perform data transformations using Power Query and DAX. Optimize Power BI solutions for performance and scalability. Ensure data accuracy, integrity, and security across all reports. Integrate Power BI with various data sources including SQL Server, Excel, and cloud platforms. Provide support and training to end-users on Power BI tools and functionalities. Stay updated with the latest Power BI features and best practices. Qualifications and Skills: Bachelor s degree in Computer Science, Information Systems, or a related field. Minimum 5 years of hands-on experience with Power BI development. Strong proficiency in DAX, Power Query (M), and data modeling. Experience with SQL and relational databases. Familiarity with Azure Data Services is a plus. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and in a team-oriented environment. Compensation and start dates: Competitive salary and benefits. Opportunity to work with cutting-edge technologies. Collaborative and inclusive work environment. WonderBotz is an Equal Employment Opportunity employer.

Where Data Does More. Join the Snowflake team. There is only one Data Cloud. Snowflake s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow. Snowflake s GTM Operations organization is actively seeking a GTM Operations Analyst to join the GTM Operations Shared Services organization. Our Shared Services team plays a pivotal role in supporting critical business functions by providing support across operational GTM workflows, data management, and systems and process troubleshooting. They are the first line of support for our GTM organization and are responsible for ensuring our global field team is supported, our data is accurate, secure and effectively managed across systems. We re committed to operational excellence and continuously improving our systems, processes and data quality standards to support business growth. You will action critical processes needed to move the Sales, Sales Engineering, Operations and Partner forward for more efficient execution. This will include (but is not limited to) alignment of data across users, records and systems, supporting Partner processes like demo account creation and certifications accuracy, as well as troubleshooting and resolving process gaps throughout the sales lifecycle. You will also participate in ad hoc projects that enable GTM systems and processes, as well as support user management where applicable to drive business value across the processes GTM Operations supports. As a builder at heart, you have an appreciation for the operational components needed in order to build a world-class SaaS company. You thrive in the driver s seat of ensuring the sales systems, processes and data are driving business value and are eager to provide recommendations to improve and automate across the Sales and Sales impacted systems. In this role you will get to: Provide first line support for GTM operations workflows (i.e. account/opportunity management and research, demo account creation, user management). Utilize standard data quality practices, including regular reviews, data cleansing, and data validation processes to ensure data accuracy and completeness. Ensure compliance with policies, procedures, and regulations, supporting audits. Communicate directly with stakeholders on support needs, and manage requests via a queue from intake to resolution. Maintain key documentation such as SOPs, process flows, and data stewards/owners. Identify opportunities and provide recommendations to improve and automate the shared services systems and processes. On day one we will expect you to have: Minimum 5 years total professional experience with 3+ years working with sales operations, master data management, sales systems, process, and tools Expertise in Salesforce CRM and connected applications (D&B, Workday, SPN, Office 365, and Google workspace) Hands on experience working in case queues, executing against SLA s, and service organizations Experience with master data management, data quality and data governance Experience supporting a global GTM organization, must be flexible to work shifts determined by operational demands. Excellent communication skills and ability to communicate with GTM teams (i.e. Sales, Solution Engineers) and leadership Must possess business acumen, analytical, troubleshooting, problem-solving skills Exceptional interpersonal skills with demonstrated ability to work effectively in team-based environment with multiple functional groups Understanding of core business processes in a B2B technology environment; sales, sales operations, marketing, customer support, professional services Undergraduate degree required, MBA a plus Snowflake is growing fast, and we re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com "

We are seeking a dynamic Customer Success and Services Operations lead to drive customer satisfaction, retention, and growth while optimizing operational processes across our customer-facing teams. This role combines strategic customer relationship management with operational excellence to ensure seamless customer experiences and scalable business operations. Key Responsibilities Design and optimize customer success processes and workflows Establish and track key performance indicators (KPIs) for customer success metrics Help with the implementation/configuration of customer success technology stack (CRM, CS platforms, analytics tools) Create standardized processes for customer onboarding, support escalation, and renewal management Develop customer segmentation strategies and playbooks Manage resource allocation and capacity planning for customer success team Data Analysis and Reporting Locate, gather, and organize relevant data from various internal and external sources. Ensure the accuracy, completeness, and quality of data by implementing data validation techniques and audits. Create comprehensive reporting dashboards for leadership and stakeholders Develop and maintain dashboards, reports, and analytics to track key performance indicators (KPIs) for Customer Success. Analyze data to provide actionable insights and recommendations to support customer retention and satisfaction initiatives. Support ad-hoc reporting needs and provide analytical support for ongoing projects. Cross-functional Collaboration Partner with Customer Success Managers and other stakeholders to understand business needs and translate them into process improvements and reporting solutions. Work closely with IT, Product, and other teams to ensure seamless integration of data systems and tools. Process Documentation & Maintenance Develop, document, and maintain standardized processes for the Customer Success team. Continuously review and refine processes to ensure efficiency and alignment with company goals. Create and update process documentation, manuals, and guides to ensure consistency and clarity. Qualifications Education: Bachelors degree in business, Finance, Data Analytics, Information Systems, or related field. Experience: 7+ years of experience in a similar role, preferably within Customer Success, Professional Services, Operations, or Data Analytics. Experience with data management, reporting, and analysis tools (e.g., Excel, SQL, Tableau, Power BI). Experience in process documentation and improvement initiatives. Skills: Proficiency with CRM systems (Salesforce, HubSpot, etc.) Experience with customer success platforms (Gainsight, ChurnZero, Totango) Strong analytical skills with proficiency in Excel/Google Sheets and data visualization tools Excellent attention to detail and commitment to data accuracy. Proficiency in process documentation and workflow design. Effective communication and collaboration skills with cross-functional teams. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business. You ll Make a Difference By: Reporting to the Regional Lead , the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics monitoring driver activity, planning routes, and resolving real-time issues. Key Responsibilities 1. Driver Onboarding & Recruitment Conduct outbound calls and video sessions with potential drivers to guide them through the onboarding and documentation process. Assess driver readiness and ensure compliance with company policies and onboarding standards. Coordinate background checks, training, and activation of driver accounts. Provide timely updates to stakeholders on onboarding progress. 2. Planning Operations & Route Management Monitor real-time delivery operations to ensure smooth route execution and timely order completion. Provide live support to drivers during their shifts via chat, calls, or internal platforms. Optimize route plans to ensure maximum efficiency. Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies. 3. Driver Support & Performance Handle inbound queries from drivers related to payments, feedback, scheduling, and general support. Record driver interactions, escalate unresolved issues, and follow up for resolution. Ensure sufficient driver coverage to meet live demand across time zones. Operations & Project Support Contribute to team goals by initiating or supporting projects aimed at improving operational workflows. Maintain internal documentation and knowledge bases. Track KPIs and flag performance bottlenecks, ensuring SLA adherence. Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations. Required Skills & Experience Bachelor s degree or equivalent. 3-5 years of experience in operations, support, or logistics (preferably with international exposure). Proven experience in driver or agent onboarding (calls/video) and live operational environments. Excellent communication skills (verbal and written). Ability to manage high-pressure, fast-paced live environments with composure. Experience in night shifts/rotational shifts. Hands-on with email and chat support tools. Good proficiency in Google Sheets/MS Excel. Stakeholder management. Empathetic, proactive, and solution-oriented mindset. Preferred Skills Prior experience in international support chat and voice (US/EU region preferred) Experience in startups, logistics, or last-mile delivery operations. Familiarity with live route planning tools and CRM systems. An analytical mindset and comfort with operational data. Demonstrated ability to work independently and also well within a team. Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Rotational shift timings, including night shifts. Office-based role in Bengaluru Why Join Us Be part of a high-growth, international startup that values innovation and ownership. Opportunity to work with global teams and make a real impact in day-to-day logistics. Flat team structure with high visibility and quick growth potential. Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. Ready to revolutionize last-mile logistics with usApply now and become part of the Laundryheap journey.

Lead Associate - Buying Roles Responsibilities Roles: Buying for key brands within Myntra s Private Labels Licenses portfolio A comprehensive role which involves all aspects of business - Analytics, Financial planning, Range planning, Brand Strategy, Marketplace Vendor Management Responsibilities: Responsible to optimize sales by monitoring: o Revenue o Margins o Growth of Category o Review style level performance based on metrics such as ROS, Sell thru, DRR, Discount. o Financial analysis - Sales, Margin, Discount and Inventory related analysis Range/ Assortment Planning o Product-Brand mapping o Season wise Product Range planning/ Assortment working based on past performance growth / revenue targets to ensure that the brand is well represented o Effectively planning and forecasting in order to maximize profitability o Trend forecasts and implement sales plans o Actively participate in Brand development/ Range/Product development through analytics-based insights Visibility Planning o Category visibility planning interventions - planning banners for respective brands and raising banner requests on time Inventory Management o Planning for the inventory flow for entire brand o Work in close coordination with the Planning and Pricing team for optimizing Scale / Inventory/OTB/Capacities. o Management of OIs / Inwards, Cataloguing and driving and improvising the processes. Marketplace and Vendor Management o Identify gaps in product offerings subsequently introduce / onboard new vendors across whitespaces o Vendor on-boarding and day-to-day operations Vendor-Product Mapping Coordinating with MP vendors to ensure the category gaps are appropriately fulfilled, the collection is live on time, pricing is as per demand Operational Excellence: o Prior experience or knowledge of data analysis interpretation, Discount monitoring, Collaborating with cataloguing team to get products shoot, content creation and right information of the product being shared and improvising on processes to constantly improve customer experience Qualifications Experience 4-5 years of experience in Apparel Buying / Planning / Merchandising. (Preferably E- Comm) Familiarity with Category management with understanding of Market dynamics and sound business judgement Strong MS Excel skills with numbers acumen and be comfortable in collecting, analysing and interpreting data Experience with handling Market place will be an added advantage Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines Willingness to learn, innovate, take initiatives Ability to negotiate and sustain networking relationships Customer centric, creative analytical problem-solving mindset Ability to work as part of a team collaborate with others " Who are we Myntra is India s leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we ve always believed in disrupting the ordinary. We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We re bold in our thinking, agile in our execution, and collaborative in spirit. Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in. We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take part in this journey with us. Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.

About the Role: The Strategy office at Myntra is a high impact role with a future path to business roles. This role will offer tremendous exposure to the business working closely with the leadership team to drive the company s strategic initiatives. This role will drive high-impact initiatives across the organization and support cross-functional collaboration across business leaders. Roles and Responsibilities: Strategic Planning Execution Assist in setting company goals and priorities (OKRs) Ensure alignment between leadership decisions and business objectives Track key initiatives and measure progress against strategic goals Executive Support Decision-Making Work closely with the senior leadership team to drive cross functional strategic decisions Provide data-driven insights and recommendations Facilitate high-level meetings, ensuring effective follow-ups Cross-Functional Coordination Work with department heads to ensure smooth execution of projects Remove bottlenecks and improve collaboration across teams Act as a liaison between leadership and different business units Operational Efficiency Improve internal processes and workflows for greater efficiency Oversee special projects, ensuring timely execution Monitor organizational performance and suggest improvements Communication Stakeholder Management Draft reports, presentations, and key communications for leadership Maintain relationships with key stakeholders, including investors and partners Leadership Culture Development Reinforce company values and foster a strong corporate culture Lead by example in decision-making and operational excellence Key skills Attributes Education: Bachelors degree in Business, Management, Economics, or related field (required) MBA or equivalent advanced degree in a relevant discipline (highly preferred) Experience: 8-11 years of experience, with a mix of strategic consulting, operations, or leadership role Proven track record of scaling businesses or driving organizational change in fast-paced environments (e.g. consulting, startups) Domain Skills : Strong analytical and problem-solving skills with the ability to think strategically and translate insights into actionable plans Excellent project management capabilities, including managing timelines, budgets, and resources Proficiency in driving cross-functional initiatives and executive-level communication This is your chance to fashion the future at scale - while paving your own path to growth. Ready to be the trendBe Myntra. " Who are we Myntra is India s leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we ve always believed in disrupting the ordinary. We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We re bold in our thinking, agile in our execution, and collaborative in spirit. Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in. We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take part in this journey with us. Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: Position Summary 3M is seeking a detail-oriented Treasury Analyst to support its Global Bank Portal users Operations Management. The selected individual will work within Treasury and collaborate with a diverse set of cross-functional stakeholders and external banking partners. This position requires a proactive individual who will support Treasury processes, perform financial analyses, and generate reports for senior Treasury management. The successful candidate should be detail-oriented, comfortable with ambiguity, large data sets, and balancing multiple priorities. The role will require flexibility to work in various time zones. Job Description & Responsibilities: - Manage requests related to user and bank account management processes according to 3M internal policies. - Perform user entitlement updates in the banking portals. - Provide broad-based, analytical support to the Treasury team for global controls processes and initiatives. - Perform ad-hoc analytical projects to support the Senior Treasury Analyst and other members of the Treasury team. - Own a queue of access requests and provide excellent customer service to internal 3M system users. - Liaise with IT and provide support for testing and rollout of new software applications and upgrades. - Continuously evaluate processes, implement learnings, and apply best practices. - Communicate effectively with internal and external stakeholders to address any issues or concerns related to user access. - Conduct quarterly SOX testing for bank portals to ensure compliance with internal controls and regulatory requirements. - Continuously seek opportunities to streamline and improve user access management processes to enhance efficiency and effectiveness. - Experience with Kyriba (Treasury Management Solution) user access management. - Prepare Monthly SLA metrics for Bank portal user access requests. Basic Qualifications - Bachelor s degree or foreign equivalent in Finance, Economics, or Accounting and 5-8 years of experience in the related field. - Functional knowledge of core Treasury processes, including Bank Portal administration, bank account opening and closing, handling Bank Guarantees/Letter of Credits, payments, Kyriba (TMS), etc. - Experience with data analytics and/or workflow management tools (Power BI, Alteryx, Power App). - Experience with SOX compliance and testing, particularly in the context of banking portals. - Strong understanding of internal controls and regulatory requirements related to SOX compliance. Preferred Qualifications - Strong collaborative skills to work towards customer goals. - Desire to work in a fast-paced dynamic environment. - Ability to work independently with limited supervision. - Solid interpersonal skills and the ability to effectively organize and communicate across functional and technical lines. - Strong operational excellence skills. - Strong analytical skills, with the ability to translate business requirements into technical specifications and an emphasis on highly available and scalable global solutions. - Experience prioritizing competing demands, scoping large efforts, and negotiating timelines. Primary Skills - Strong analytical skills - Data analysis and interpretation - Documentation and process flows - Good oral/written communication skills - Time management Learn more about 3M s creative solutions to the world s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Job Summary Join our dynamic team as a Claims Specialist focusing on insurance claims adjudication. Utilize your expertise in MS Excel to analyze and process claims efficiently. Work from our office during night shifts contributing to the accuracy and timeliness of claim resolutions. Your role will directly impact customer satisfaction and operational excellence. Responsibilities Analyze insurance claims using MS Excel to ensure accurate adjudication and processing. Collaborate with team members to review and verify claim information for completeness and accuracy. Provide detailed reports on claim status and discrepancies to management for further action. Communicate effectively with stakeholders to resolve claim issues and ensure customer satisfaction. Maintain up-to-date knowledge of adjudication processes and insurance regulations to ensure compliance. Utilize Excel functions to streamline claim processing and enhance data management efficiency. Monitor claim trends and identify areas for process improvement to optimize operations. Support the team in achieving departmental goals by contributing to high-quality claim adjudication. Ensure timely resolution of claims to meet service level agreements and enhance customer experience. Participate in training sessions to enhance skills and stay updated with industry best practices. Assist in developing strategies to improve claim processing accuracy and reduce errors. Engage in continuous learning to adapt to evolving insurance industry standards and technologies. Foster a collaborative work environment to achieve team objectives and drive company success. Qualifications Demonstrate proficiency in MS Excel for data analysis and reporting. Possess strong knowledge of insurance claims adjudication processes. Exhibit excellent communication skills in English for effective stakeholder interaction. Show attention to detail and problem-solving skills to ensure accurate claim processing. Have a minimum of 2 years of experience in insurance claims adjudication. Display ability to work night shifts in an office setting.

The Technical Lead will be instrumental in supporting engineering strategies for account growth, operating efficiencies and service delivery improvement . Operational Excellence Ensure MVA & KPI assurance, Local Legislation Compliance, Implementation of Corporate Initiatives, Implementation and evidencing of training and procedure to ISO9001 standard. Be responsible for the direct management of all resources involved in the delivery of Engineering Services. (e.g. recruitment, ethics, performance assessment, personal development, personal wellbeing) driving JLL standing as employer of choice. Actively manage the professional development of all engineering reports. Prepare and implement a succession plan for key positions. Be responsible for the implementation of technology systems to support services delivery, including required reporting. Support the development and ensure effective implementation of standard operating and maintenance procedures & processes for the account. Support the development and then implement and manage all regional initiatives and programs across the region. Drive client specific initiatives such as savings targets, benchmarking and best practices, including HSSE risk management. Drive regional consistency across the account e.g. reporting, SOP, systems, and HR practices. Drive a continuous improvement culture in respect to operational delivery. Drive the implementation of Next Generation Maintenance program and technology platforms. Provide accurate data and operational knowledge to drive operational improvements through root cause failure analysis, predictive failure mode, and mean time to failure trending. Establish consistency in monthly reporting across portfolio to the satisfaction of the JLL and Client reporting requirements. Responsibility for implementation account-specific engineering playbooks and their ongoing use and development for engineering training, continuous improvement and achieving best practice. Ensure that Critical Engineering Environments operate to all agreed client and JLL requirements to ensure maximum uptime; liaise with CEM bodies as relevant. Be our go-to person when it comes to managing our sites daily operations and technical issues, providing effective solutions whenever difficulties arise. Ensure that all essential site activitiesincluding the maintenance of electrical, mechanical, and equipmentare performed in a safe and efficient manner; complying with policies and requirements set out by the government, our client and our own management teams. Working closely with our vendors, coordinating with them on a variety of projectsfrom beginning to end. Ensure our vendors are managed accordingly, and that technical and safety audits and repairs are in sync with the projects timeline. Implementation and periodic review of the disaster recovery and business continuity plan. Client and Account Management Be the single point of contact for JLL IFM Engineering service delivery and act as escalation point across the region. Be accountable for the service delivery to meet the contractual obligations in respect to engineering and energy management across the account. Manage relationships with key stakeholders in the clients organisation. Develop and maintain a detailed understanding on the clients business and key factors influencing their requirements for our services. Contract Management Ensure the adherence to the Master Vested Agreement and all Engineering deliverables. Be responsible for the achievement of key performance indicators, service levels and other measures as contracted. Implement and manage the change control process. Manage the governance process for the engineering work streams within the account. Health & Safety Enforce a zero tolerance to unsafe working practices to target a goal zero accident rate. Responsibility for the management of high-risk engineering works, controlled under the Permit To Work system, and ensuring the system is in place across all client sites. Responsible for implementing and managing HSSE. The most important objective of this role will be ensuring that our employees and sub-contractors return home safely at the end of their working day. Implement Global/ Regional HSSE strategic objectives and goals. Manage and reduce operational risks across the geography by providing guidance and advice on health and safety risk management at all levels. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks. Ensure KPI Assurance and support in driving HSSE governance. Sustainability Implementation of energy management programmes to help cut utilities costs and eliminate wastages. Be responsible for the provision of engineering support for sustainability projects including but not limited to energy management and alignment with the clients sustainability aims. Be a change champion in reducing the carbon footprint through energy, water, and resource efficiency and adoption of renewable energies to achieve the clients net zero target. Transition Management Support account transition programs and ensure engineering best practices & policies are adhered to. Support research and development of innovative ideas for JLL to maintain its competitive edge. Evaluate, propose & pilot appropriate tools/processes to support the engineering operation. Compliance, training, & Accreditation Ensure effective and timely implementation of training plans to enhance and develop the skills of technicians to ensure they remain competent to carry out their assigned duties and reduce our reliance on sub-contractors. Ensure engineering services is 100% certified by the recognised external governing organisations where appropriate to do so. Ensure engineering practices are continuously compliant with legal, statutory and contractual obligations and are being consistently executed across the account portfolio in accordance with current JLL practice and best in class requirements. Achieve accreditation as a JLL Authorised Person. Best Practice Develop feasibility / proof case studies as requested Contribute to the creation of engineering service delivery standards, planning, implementation, and review of site-specific processes and protocols. Senior Management Team Engagement Active collaborative participation in all central IFM /Engineering leadership / management meetings

We're looking for an Operational Excellence speciality for a reputed MNC based in Maharashtra (Corporate & Plant), Must know What-How: Should have experience in handling multiple projects for yield improvement, capacity improvement, cost optimization and downtime reduction. Ability to lead strategic, cross-functional projects with clear KPIs and governance. Coordinate across leadership, teams, and external consultants. Proficiency in data analysis, report generation, financial performance review and excellence methodologies like DMAIC, TPM and their applications. Willingness to travel to R&D, plant, or corporate sites. Eligible Criteria: Must have min. 3 - 8 years of experience in strategic project management and business excellence. BE/B.Tech Chemical Engineering or any relevant graduation Industry: Chemical, Pharma API, Paints, FMCG ------------------------------------------------------------------------------------------ For more details contact: Neena 90470 48855 neena.ss@haarvard.com

We are looking for a skilled professional with 5 to 7 years of experience to fill the role of Service & Operations Manager in Equitas Small Finance Bank, located in Branch Banking. Roles and Responsibility Manage and oversee daily branch operations for efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide team members to achieve operational excellence. Coordinate with various departments to ensure seamless service integration. Analyze and resolve complex customer complaints and issues promptly. Implement process improvements to boost productivity and efficiency. Job Requirements Minimum 5 years of experience in banking or finance, preferably in liabilities or branch banking. Strong knowledge of service and operations management principles. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience in managing teams and driving results-oriented performance.

Role Summary: We are seeking a dynamic and strategic Business Manager for the Founders Office to drive the expansion of BriBooks India business. This high-impact role is perfect for an entrepreneurial professional who thrives on problem-solving, scaling businesses, and working directly with the Founders on critical initiatives. As a Business Manager, you will be at the forefront of our growth strategy, leading key projects, forming strategic partnerships, and ensuring operational excellence. Key Responsibilities: Strategic Initiatives: Work closely with the Founders to conceptualize, plan, and execute growth strategies for BriBooks India business. Partnership Development: Identify, negotiate, and establish partnerships with schools, education institutions, and key stakeholders to drive user acquisition and retention. Focus on User Experience: Collaborate with product and design teams to enhance the platform, ensuring a delightful and seamless user experience for students,teachers, and schools. Operational Excellence: Oversee the execution of critical projects, ensuring timelines, budgets, and goals are met. Cross-functional Collaboration: Coordinate with Marketing, Product, and Sales teams to align initiatives and deliver exceptional user experiences. Data-Driven Decisions: Use data analytics to measure the performance of growth initiatives, refine strategies, and present insights to the Founders. Stakeholder Management: Act as the primary liaison between the Founders and internal/external stakeholders, ensuring seamless communication and execution of priorities. Key Qualifications: Education: Open to all backgrounds; what matters most is your skills, experience, and passion for growth. Experience: 2-3 years of experience in growth roles, strategy, consulting, or startups. Experience in EdTech or working closely with Founders is a strong advantage. Analytical Skills: Strong aptitude for data-driven decision-making and problem-solving. Communication: Exceptional verbal and written communication skills; ability to articulate complex ideas clearly. Leadership: Proven ability to lead cross-functional teams and drive high-impact projects. Entrepreneurial Mindset: Resourceful, innovative, and adaptable to a fast-paced environment. Technical Proficiency: Familiarity with analytics tools like Google Analytics,Tableau, or equivalent platforms is a plus.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. We are inviting applications for the role of Process Associate, Content Moderation - Marwari We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment Responsibilities • Provide resolution to maintain standards of quality • Review content and provide resolution based on prescribed guidelines • Recognize trends and patterns and raise issues timely • Provide insights to help improve the support to the users • Maintain a thorough understanding of process and policies • Provide excellent customer service to our customers Qualifications we seek in you Minimum qualifications • Any Graduate • Freshers are eligible • Fluent in Read/Write in English & Marwari Language Preferred qualifications • Effective probing skills and analyzing / understanding skills • Problem solving skills with customer centric approach • Must be able to work on a flexible schedule (including weekend shift work) Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. We are inviting applications for the role of Process Associate, Content Moderation - Assamese We’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment Responsibilities • Provide resolution to maintain standards of quality • Review content and provide resolution based on prescribed guidelines • Recognize trends and patterns and raise issues timely • Provide insights to help improve the support to the users • Maintain a thorough understanding of process and policies • Provide excellent customer service to our customers Qualifications we seek in you Minimum qualifications • Any Graduate • Freshers are eligible • Fluent in Read/Write in English & Assamese Language Preferred qualifications • Effective probing skills and analyzing / understanding skills • Problem solving skills with customer centric approach • Must be able to work on a flexible schedule (including weekend shift work) Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. We are inviting applications for the role of Process Associate, Content Moderation - Pashto We’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment Responsibilities • Provide resolution to maintain standards of quality • Review content and provide resolution based on prescribed guidelines • Recognize trends and patterns and raise issues timely • Provide insights to help improve the support to the users • Maintain a thorough understanding of process and policies • Provide excellent customer service to our customers • This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech. Qualifications we seek in you Minimum qualifications • Any Graduate • Freshers are eligible • Fluent in Read/Write in English & Pashto Language Preferred qualifications • Effective probing skills and analyzing / understanding skills • Problem solving skills with customer centric approach • Must be able to work on a flexible schedule (including weekend shift work) Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. We are inviting applications for the role of Process Associate, Content Moderation - Mizo We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment Responsibilities • Provide resolution to maintain standards of quality • Review content and provide resolution based on prescribed guidelines • Recognize trends and patterns and raise issues timely • Provide insights to help improve the support to the users • Maintain a thorough understanding of process and policies • Provide excellent customer service to our customers • This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech. Qualifications we seek in you Minimum qualifications • Any Graduate • Freshers are eligible • Fluent in Read/Write in English & Mizo Language Preferred qualifications • Effective probing skills and analyzing / understanding skills • Problem solving skills with customer centric approach • Must be able to work on a flexible schedule (including weekend shift work) Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Description: Position: Regional Manager (Apparel Retail Brand) Location: Patna (All Bihar) Experience: 10+ Years in apparel retail Industry: Apparel / Fashion Retail Salary: Competitive, based on experience Job Summary: We are seeking an experienced Regional Manager to oversee the multiple retail stores operations and expansion of our apparel brand in Bihar . |The ideal candidate will have strong leadership skills, a deep understanding of the retail industry, and the ability to drive sales while ensuring operational excellence. Key Responsibilities: Retail Operations Management: Oversee daily operations of multiple stores in Bihar. Ensure all stores adhere to brand standards, policies, and guidelines. Conduct regular store visits to evaluate performance and provide strategic guidance. Sales & Business Growth: Develop and implement sales strategies to achieve revenue targets. Analyze market trends, competitor activities, and customer preferences. Drive customer acquisition, retention, and satisfaction initiatives. Team Leadership & Training: Recruit, train, and mentor store managers and sales teams. Set clear performance expectations and track KPIs. Conduct periodic training programs to enhance staff productivity. Inventory & Merchandising: Monitor stock levels, sales patterns, and replenishment cycles. Ensure effective visual merchandising and product placement. Work closely with supply chain teams to manage inventory efficiently. Customer Experience & Brand Representation: Maintain high customer service standards across all stores. Address customer feedback and resolve complaints promptly. Represent the brand at local marketing events and promotions. Financial & Administrative Control: Prepare regional sales forecasts, budgets, and reports. Optimize operational costs while maximizing profitability. Ensure compliance with local regulations and company policies. Key Requirements: Experience: 10+ years in apparel/fashion retail, with at least 5 years in a regional or area manager role. Education: MBA/BBA in Retail Management, Business, or related field (preferred). Skills: Strong leadership, communication, and analytical skills. Retail Expertise: Deep knowledge of sales, merchandising, and store operations. Market Knowledge: Familiarity with Bihars retail landscape and customer preferences. Flexibility: Willingness to travel across multiple store locations in Bihar. Mail updated resume with current salary and notice period- Email: Key Skill: Regional manager, apparel retail brand, retail store, retail store manager, area sales manager, regional sales manager

Job Description: Job Title : Operations Head (Electronics manufacturing) Location : Noida, Sector 65 Experience: 10+ year Salary: Negotiable Industry: Electronics About Us: We are a fast-growing electronics (products like Decorative Outdoor Lights, Mobile Chargers, and Power supply products) manufacturing (B2B) company, committed to delivering high-quality products that meet industry standards Job Summary: We are seeking an experienced Operations Head with a strong engineering background and proven leadership skills to oversee and optimize our electronics manufacturing operations. The ideal candidate will be responsible for managing the entire production process, ensuring high-quality standards, operational efficiency, and timely delivery. This role requires a strategic thinker with hands-on experience in manufacturing operations, keen attention to detail, and a passion for driving continuous improvement. Key Responsibilities: Operational Management : Oversee day-to-day manufacturing operations, including production planning, scheduling, and quality control to ensure smooth workflow and adherence to production goals. Process Optimization : Identify areas for process improvement and implement strategies to increase efficiency, reduce waste, and enhance productivity. Team Leadership : Lead, mentor, and develop the production and operations teams, fostering a culture of accountability, innovation, and teamwork. Quality Assurance : Ensure products meet quality standards and regulatory requirements, implementing corrective actions as necessary to address quality issues. Cost Management : Develop and monitor budgets, optimize operational costs, and work closely with procurement to ensure cost-effective sourcing of materials. Safety and Compliance : Enforce safety protocols, maintain a secure work environment, and ensure compliance with all relevant industry regulations and standards. Cross-functional Collaboration : Work closely with other departments, including R&D, procurement, and sales, to align production goals with business objectives and support product development. Key Requirements: Education : Bachelors degree in Engineering (Mechanical, Electrical, or related field). for more jobs- https: / / glansolutions.com / jobs.php Google search: Glan Management Consultancy Key Skill: operation head, electronic manufacturing, plant head, electronics production, operation, quality, store, SCM, operation manager

Job Category: IT/ Technical Job Type: Full Time Job Location: Gurugram Location: Gurgaon (Onsite) Travelling Involved Company Overview: The organization is a leading consulting firm specializing in providing strategic solutions to diverse clientele across various industries. It focuses on driving operational excellence, fostering growth, and delivering impactful results to our clients. Position Overview: The organization is seeking an Associate Partner with a robust blend of business development acumen and hands-on delivery experience to lead business/operational excellence initiatives. The ideal candidate will drive sales, manage client interactions, and spearhead delivery while demonstrating expertise in Agile Transformation and Business Excellence across industry sectors, particularly within the Tech, Media, and Telecom (TMT) domain. Key Responsibilities: Sales & Business Development: Lead and contribute to 50-70% of the role by actively engaging in sales, pre-sales, and client interactions. Drive revenue generation strategies to achieve and exceed current revenue levels of 12-15 crores. Delivery & Team Management: Oversee 30-50% of the role dedicated to delivery operations, ensuring high-quality project execution. Manage large teams efficiently, fostering collaboration, and ensuring timely and successful project completion. Agile Transformation: Demonstrate expertise in Agile methodologies, guiding clients through transformative processes to enhance operational efficiency and adaptability. Sector-Agnostic Excellence: Apply business excellence strategies across diverse industries while emphasizing preference and expertise within the TMT sector. Certifications & Expertise: Hold certifications such as Certified Six Sigma Black Belt, PMP, or PRINCE2 Practitioner, showcasing a commitment to industry-recognized best practices. Educational Background: Full-time MBA from reputable institute. Requirements: Expertise in Agile Transformation methodologies, coupled with a deep understanding of business excellence principles. Demonstrated success in managing teams to deliver high-value projects, ideally with a revenue range of 12-15 crores. Proven experience in driving sales, business development, and pre-sales activities in the Indian market. Preference for experience within the Tech, Media, and Telecom (TMT) industry. Strong communication, negotiation, and leadership skills. Ability to thrive in a dynamic, client-focused environment and drive impactful results.

: Director of People Strategy & Services, Asia Healthcare Join a Firm That Puts People at the Center of Strategy At L.E.K. Consulting, our people are our strategy. Founded in London in 1983, we are a global strategy consulting firm that brings clarity and insight to critical business challenges. For over 15 years, we ve proudly served clients in Japan from our Tokyo office, delivering local expertise with global reach. We are united by our values - Excellence , Collaboration , Enablement , Empowerment , and Drive . These principles shape our culture, guide our decisions, and define how we support one another. We don t just build careers; we build environments where people can grow, lead, and thrive. Role The People Operations Specialist will provide end-to-end support across the employee lifecycle, ensuring operational excellence in onboarding, offboarding, learning & development, performance reviews, HR compliance, and systems. This role is part of the centralized People Operations Team that supports L.E.K. Consulting s Asia Healthcare Business (AHC) including offices in Singapore, Shanghai, and Tokyo. While functionally reporting to the Director of People Strategy and Services, the role will work closely with Office Heads, HRBPs, and global people teams to ensure smooth delivery of operational HR processes. Work Style & Culture Fit Collaborative, proactive, and highly responsive Comfortable working across cultures and time zones Keen to learn, grow, and build process maturity in a scaling HR team Key Roles & Responsibilities Performance Reviews Manages processes for on-going feedback for local offices Provide local support for the Performance Reviews Process Prepare local Salary Sheets, facilitate sign-off, and instruct local payroll or Workday Learning & Development Deliver PD operations activities (scheduling, attendance tracking, logistics, and managing the PD dashboard/reporting) Talent Acquisition: Support the HRBPs with Interview scheduling for their local offices, orientation scheduling and preparing Offer Letters Accountable for leading the On-boarding & Off-boarding process; maintaining trackers and using templates People Operations & Compliance Maintain benefits & Insurance enrollments and prepare Payroll data and processes Manage Visa process in local offices Maintain all employee systems and files Support Contract renewals & HR compliance for local offices Support Workday implementation (HCM + Performance modules; future modules) Key Skills & Competencies Excellent attention to detail and structured approach to process execution Strong coordination and follow-up capabilities with multiple stakeholders Proficient in MS Office Suite; experience with HRIS tools like Workday is an advantage Discreet handling of sensitive information and documentation Clear communication skills both verbal and written Qualifications Master s degree in Human Resources, Business, Psychology, or a related field preferred 2-4 years of HR operations, administration, or coordination experience / 3 years of generalists HR experience Prior exposure to fast-paced, professional services or MNC environments preferred- ideally in consulting, healthcare, or similar. Strong written and verbal communication skills. Passion for people development, culture building, and continuous improvement. What We Offer Make a Strategic Impact : Shape the talent and culture agenda for a globally respected consulting firm. Global Collaboration : Work alongside diverse, high-caliber professionals across Asia, North America, and Europe. Empowered Culture : Join a team that is supportive, connected, and deeply committed to personal and professional growth. Meaningful Work : Help build a workplace where people do their best work - and love doing it.

Job Category: BD / Sales Job Type: Full Time Job Location: Mumbai I. Purpose of the role: We are looking for a leader with hands-on experience in various marketing activities, including but not limited to, social media, digital marketing, print media, SEO & SMM. The candidate should have the ability to break down business objectives into execution projects, functional steps, and processes. The candidate will lead day-to-day operations, and supervising communication and campaigns. The candidate will be responsible for handling end to end process of planning, managing, and ensuring a timely delivery of marketing initiatives He or she will also be knowledgeable, enthusiastic, and someone who can collaborate widely with other cross functional teams Experience 15-17 Years Requirement Experience in digital marketing, website and supporting Marketing function preferably in a B2C Services Industry. Should be managing a team. Operations management Supporting and collaborating with inhouse teams and internal stakeholders towards operational excellence Work with teams internally to manage end-to-end programs from onboarding partners to managing day to day relationships. Identify process improvement and optimization opportunities to improve campaign effectiveness. Collaborate with key stakeholders to identify gaps in processes and systems; optimize workflows for productivity and processes execution. Develop and deliver scalable, and repeatable processes. 2. Team management Responsible for developing the team through motivation, counselling, skills development and sharing knowledge on marketing activities Process of monitoring performance of individual and team by reporting and communications mechanism 3. Driving adoption and performance Track, test, and analyze data relating to campaign metrics, improve and optimize programs Continuously evaluate and improve digital marketing processes for better results Improve deployment and drive adoption of new technologies. Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Job Description: Operational Management Oversee day-to-day operations, including staff scheduling, leave management, and resource allocation. Ensure smooth execution of wellness programs and services, resolving operational issues promptly. Monitor team productivity and address performance gaps effectively. Quality Assurance Develop and implement quality control procedures to maintain high service standards. Conduct regular audits and assessments to ensure compliance with company policies and wellness industry standards. Address customer feedback and implement corrective actions to enhance service quality. Process Improvement Analyze existing processes to identify inefficiencies and recommend improvements. Develop and implement streamlined workflows to enhance productivity and reduce costs. Collaborate with teams to introduce technology or tools that support operational excellence. Team Leadership Mentor and guide staff to achieve individual and team performance goals. Facilitate training sessions to enhance skills and knowledge of wellness programs and operational practices. Foster a positive and collaborative work environment. Reporting & Analytics Track and report key performance indicators (KPIs) related to operations, quality, and productivity. Prepare regular reports and presentations for senior management on operational performance and improvement initiatives. Skills & Requirements: Experience in operations and quality management, preferably in the wellness or service industry. Strong analytical skills and a proven track record in process improvement. Excellent leadership, communication, and problem-solving skills. Proficiency in productivity tools (e.g., MS Office, project management software). Familiarity with wellness industry standards and practices is a plus. Attention to Detail Efficiency-oriented Leadership Skills Customer-Centric Problem Solver

The Team Lead is responsible for supervising a team of contact centre agents handling Credit Card-related inquiries, transactions, and support services. This role ensures the delivery of high-quality service, achievement of performance metrics, adherence to banking compliance, and development of team capabilities in a fast-paced, customer-centric environment. Key Responsibilities: Team Supervision & Performance Management Lead, coach, and motivate a team of contact centre agents to achieve individual and team KPIs (AHT, FCR, NPS, etc.). Monitor daily operations, ensuring efficient handling of inbound/outbound customer interactions related to banking services (account inquiries, loan status, transactions, etc.). Conduct regular performance evaluations and provide constructive feedback to team members. Operational Excellence Manage workforce scheduling, adherence, and real-time monitoring to ensure service levels are met. Identify areas of improvement and implement action plans to enhance service delivery. Escalate complex issues as necessary while ensuring timely resolution. Training & Quality Assurance Facilitate training and upskilling of new and existing agents on banking processes, systems, and customer service protocols. Conduct call monitoring, quality assessments, and audits to ensure compliance with banking regulations and internal policies. Reporting & Documentation Prepare and submit daily/weekly/monthly performance reports to management. Maintain accurate documentation of team activities, coaching sessions, and incident logs. Customer Experience Focus Champion a customer-first culture by continuously improving service standards and ensuring a smooth and professional customer experience. Handle escalated customer complaints and complex queries with professionalism and empathy. Qualifications & Requirements: Bachelors degree (preferred) or equivalent relevant experience. Minimum 35 years of experience in a contact centre environment, with at least 12 years in a supervisory or team lead role. Experience in banking, financial services, or regulated customer support processes is strongly preferred. Strong leadership, coaching, and people management skills. Excellent communication skills verbal and written. Preferred Skills: Certification in customer service or contact centre management is a plus. Proficiency in using banking software or platforms. Analytical mind-set with the ability to interpret performance metrics and implement data-driven improvements.

Total experience - 3+ year. Extensive experience on backend development using Python. Strong proficiency with FastAPI or similar frameworks for building APIs. Experience with data modeling and working with ontologies to manage complex data relationships. Hands-on experience with graph databases such as AWS Neptune or similar. Proficiency in integrating AWS services to create scalable, secure backend solutions. Solid understanding of ETL processes, data migration, and performance optimization. Familiarity with best practices in code quality, security, and cloud architecture. Team player with strong communication skills and an agile mindset. RESPONSIBILITIES: Develop, test, and maintain robust, high-performance APIs using Python. Design and implement efficient data models for complex and evolving datasets. Build and optimize graph-based solutions leveraging AWS Neptune or equivalent. Architect backend solutions that scale seamlessly using AWS infrastructure. Collaborate closely with product owners, engineers, and stakeholders to translate requirements into actionable implementations. Support and enhance ETL pipelines, ensuring smooth data flow and migration processes. Proactively troubleshoot and resolve issues across development and production environments. Champion coding best practices, cloud security, and operational excellence. Bachelor s or master s degree in computer science, Information Technology, or a related field.