Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in Bengaluru
>
Skan
>
Customer Success Operations Lead

Customer Success Operations Lead

Skan

7 - 12 years

10 - 14 Lacs

Bengaluru

Posted:3 months ago| Platform:

Apply

Skills Required

Data analysis Data validation Operational excellence Data management Resource allocation SQL Business operations Capacity planning Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dynamic Customer Success and Services Operations lead to drive customer satisfaction, retention, and growth while optimizing operational processes across our customer-facing teams. This role combines strategic customer relationship management with operational excellence to ensure seamless customer experiences and scalable business operations.

Key Responsibilities

Design and optimize customer success processes and workflows
Establish and track key performance indicators (KPIs) for customer success metrics
Help with the implementation/configuration of customer success technology stack (CRM, CS platforms, analytics tools)
Create standardized processes for customer onboarding, support escalation, and renewal management
Develop customer segmentation strategies and playbooks
Manage resource allocation and capacity planning for customer success team

Data Analysis and Reporting

Locate, gather, and organize relevant data from various internal and external sources.
Ensure the accuracy, completeness, and quality of data by implementing data validation techniques and audits.
Create comprehensive reporting dashboards for leadership and stakeholders
Develop and maintain dashboards, reports, and analytics to track key performance indicators (KPIs) for Customer Success.
Analyze data to provide actionable insights and recommendations to support customer retention and satisfaction initiatives.
Support ad-hoc reporting needs and provide analytical support for ongoing projects.

Cross-functional Collaboration

Partner with Customer Success Managers and other stakeholders to understand business needs and translate them into process improvements and reporting solutions.
Work closely with IT, Product, and other teams to ensure seamless integration of data systems and tools.

Process Documentation & Maintenance

Develop, document, and maintain standardized processes for the Customer Success team.
Continuously review and refine processes to ensure efficiency and alignment with company goals.
Create and update process documentation, manuals, and guides to ensure consistency and clarity.

Qualifications

Education:

Bachelors degree in business, Finance, Data Analytics, Information Systems, or related field.

Experience:

7+ years of experience in a similar role, preferably within Customer Success, Professional Services, Operations, or Data Analytics.
Experience with data management, reporting, and analysis tools (e.g., Excel, SQL, Tableau, Power BI).
Experience in process documentation and improvement initiatives.

Skills:

Proficiency with CRM systems (Salesforce, HubSpot, etc.)
Experience with customer success platforms (Gainsight, ChurnZero, Totango)
Strong analytical skills with proficiency in Excel/Google Sheets and data visualization tools
Excellent attention to detail and commitment to data accuracy.
Proficiency in process documentation and workflow design.
Effective communication and collaboration skills with cross-functional teams.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

More Jobs at Skan

Data Engineer - Databricks Specialist

Bengaluru

3.0 - 5.0 yrs

INR 4 - 8 Lacs

Customer Success Operations Lead

Bengaluru

7.0 - 12.0 yrs

INR 10 - 14 Lacs

Senior Frontend Engineer

Bengaluru

4.0 - 8.0 yrs

INR 6 - 10 Lacs

Full-Stack Engineer

Bengaluru

3.0 - 6.0 yrs

INR 5 - 8 Lacs

Lead Software Developer (Python)

Bengaluru

6.0 - 8.0 yrs

INR 9 - 14 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Skan

Information Technology / Process Analytics

Mountain View

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Success Operations Lead