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Prophaze Technologies
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Customer Success Manager

Customer Success Manager

Prophaze Technologies

8 years

6 - 10 Lacs

kazhakuttam

Posted:1 hour ago| Platform: GlassDoor logo

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Skills Required

portfolio cybersecurity onboarding checks drive data engagement engineering forecast reports saas communication management negotiation crm hubspot salesforce

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Own and manage a portfolio of mid-market and enterprise cybersecurity customers
Develop deep customer relationships and act as a trusted advisor on cybersecurity best practices
Lead onboarding, quarterly business reviews (QBRs), health checks, and product adoption strategies
Identify expansion opportunities (upsell/cross-sell) and partner with Sales to drive revenue
Monitor customer health scores, usage data, and engagement trends
Manage renewals, negotiate terms, and reduce churn through proactive lifecycle management
Collaborate with Product and Engineering teams by sharing customer insights and feature requests
Establish scalable processes and mentor junior CS team members
Forecast account risks and prepare executive-level reports for internal leadership

Required Skills

8+ years of Customer Success experience, with at least 3 years in SaaS (Cybersecurity preferred)
Proven experience managing enterprise accounts and complex onboarding cycles
Excellent communication, stakeholder management, and negotiation skills
Expertise with CS and CRM tools (e.g., Gainsight, HubSpot, Salesforce, Zendesk)
Strong analytical and data-driven mindset

Education

Bachelor’s or Master’s in Computer Science, Engineering, or Business (preferred)

Job Type: Full-time

Pay: ₹50,000.00 - ₹85,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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