Customer Success Executive

Job Description

Customer Success Executive Key Responsibilities: Serve as point-of-contact for assigned customers post-onboarding. Conduct health check calls, gather and act on feedback. Prepare and share commercial proposals for renewals. Manage contract renewals and client follow-ups. Coordinate licensing and invoicing with finance and sales teams. Track new and renewal orders manually from stock or internal systems. Follow up on renewal payments and maintain CRM records. Requirements: 3 - 4 years in Customer Success / Technical Account Management. Background in IT or SaaS; ability to understand technical solutions (mandatory). Strong written/spoken communication and follow-up skills. Experience in CRM, renewal cycles, and basic commercial documentation. Job Type: Full-time Pay: ₹35,000.00 - ₹50,000.00 per month Benefits: Health insurance Schedule: Day shift Monday to Friday Experience: Customer relationship management: 3 years (Required) Work Location: In person