About the Role Lyric is hiring a Customer Success Operations Lead to serve as a core partner to our Head of Customer Success. This is a high-impact individual contributor role focused on building and scaling the operational foundation across the full Customer Success function—including Customer Success Management, Professional Services, Support, and Partner Onboarding. You’ll lead efforts in resource planning, tooling, process design, renewal workflows, adoption tracking, collateral development, and internal enablement. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment. This role requires someone who can flex across strategic projects and execution-heavy work, shifting gears quickly as priorities evolve. We're looking for someone highly coachable, organized, and confident communicating across stakeholders. Prior experience in Revenue Operations, consulting, or a GTM strategy role is strongly preferred. What You’ll Do Team Enablement & Operational Design Design and maintain templates, playbooks, and operational workflows for the full Customer Success team Build tools and trackers to support onboarding, risk identification, adoption, renewals, and delivery performance Lead capacity planning and resource management across Customer Success Management, Professional Services, and Support Tooling & Systems Ownership Evaluate, implement, and continuously improve systems used across the Customer Success function Serve as the operations lead for tooling decisions, process automation, and data governance Collaborate with RevOps and IT on integrations, reporting pipelines, and user enablement Insights & Reporting Develop dashboards and reporting frameworks to track customer health, usage, adoption, and renewal risk Partner with Customer Success and Go-to-Market leadership to identify trends and drive data-informed actions Standardize key operational metrics and reporting across teams Cross-functional & Strategic Projects Lead strategic initiatives such as onboarding frameworks, partner enablement programs, and customer segmentation Develop and maintain internal and customer-facing collateral in partnership with Sales and Solutions Ensure operational alignment across Customer Success, Sales, Product, and Support About You 6–9 years of experience in Revenue Operations, Consulting, Customer Success Operations, or Go-to-Market Strategy Strong written and verbal communication skills Highly coachable, proactive, and detail-oriented Comfortable working in a fast-paced, evolving environment with shifting priorities Strong visual storytelling and slide development skills Bonus: Familiarity with supply chain, planning, or enterprise SaaS/AI environments Show more Show less
Job Title Sr QA Engineer at Lyric (Fully remote) Company Details Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds: Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus A platform-first approach that empowers both business and technical users with end-to-end composability—leveraging no-code tools, their own code, or even forking our code to build and refine decision intelligence With Lyric, enterprises no longer have to choose between flexibility and speed—they get both. Job Roles & Responsibilities - Develop and execute test plans, scripts, and suites using Selenium, Appium, and Playwright. - Collaborate with development teams to create efficient and scalable automated testing frameworks. - Analyze and report software bugs, providing detailed problem documentation. - Utilize Node.js, Java, or Python to enhance testing workflows and integrate with CI/CD pipelines. - Employ Postman API, Mocha, JUnit, and Cypress for comprehensive functional and regression testing. - Ensure the software solutions align with Lyric's supply chain context and operational goals. - Provide mentorship to junior QA engineers and contribute to team knowledge sharing. Cultural Expectations - Collaborate effectively with cross-functional teams to enhance supply chain solutions. - Demonstrate adaptability in a fast-paced SaaS environment. - Embrace innovation and continuous improvement. - Communicate openly and proactively within a small, dynamic team. Hiring Process R1: Profile Shortlisting R2: Tech interview 1 R3: Tech interview 2 R4: Tech interview 3
Job Title Creative Lead at Lyric (Fully remote) Company Details Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds: Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus A platform-first approach that empowers both business and technical users with end-to-end composability—leveraging no-code tools, their own code, or even forking our code to build and refine decision intelligence With Lyric, enterprises no longer have to choose between flexibility and speed—they get both. Job Roles & Responsibilities - Lead and mentor a creative design team to develop engaging visuals tailored to supply chain solutions. - Create wireframes and interaction designs for the Lyric Studio platform ensuring user-friendly interfaces. - Produce high-quality illustrations and video content to enhance the brand's storytelling. - Collaborate with cross-functional teams to integrate visual design into custom builds and predictions. - Develop compelling presentations for product launches and enterprise client pitches. - Oversee production of online and internet video content to maintain brand consistency. - Innovate design strategies to increase platform efficacy and client satisfaction. Cultural Expectations - Foster a collaborative environment that encourages innovative design thinking. - Communicate effectively across all teams to ensure cohesive design solutions. - Embrace flexibility and adaptability to align with dynamic supply chain needs. - Promote a culture of continuous learning and development. - Lead with empathy and encourage diverse perspectives to enhance creativity. - Champion a user-centric approach to design with a focus on client success. - Commit to sustainable design practices and ethical production values. Hiring Process R1: Profile Shortlisting R2: Tech interview 1 R3: Tech interview 2 R4: Tech interview 3
Company Details We are an enterprise AI platform built specifically for supply chains, offering the best of both worlds: Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfilment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus A platform-first approach that empowers both business and technical users with end-to-end composability—leveraging no-code tools, their own code, or even forking our code to build and refine decision intelligence With our platform, enterprises no longer have to choose between flexibility and speed—they get both. Job Roles & Responsibilities - Develop and enhance ML platform components using Python and TensorFlow skills. - Collaborate with data scientists to integrate algorithms into supply chain solutions. - Optimize ML models for real-time inventory allocation using existing platform tools. - Design scalable APIs to support platform integration across enterprise systems. - Implement automated testing frameworks to ensure software quality and reliability. - Analyze and troubleshoot platform issues in AI solutions for supply chain management. - Maintain detailed documentation of ML components and platform updates. - Research industry trends to improve platform capabilities and user experience. Ideal candidate profile - Embrace innovation with a forward-thinking mindset. - Prioritize collaboration, valuing diverse perspectives. - Exhibit curiosity, seeking continuous self-improvement. - Show accountability, owning outcomes and solutions. - Communicate clarity, fostering transparency and understanding.
The ideal candidate will design, organize, and modify the company's computer systems. This individual will evaluate and assess systems to ensure they are operating effectively. Based on assessments, this individual will harness collected knowledge and make adjustments to existing systems. Responsibilities Maintain system efficiency Ensure system design allows all components to work together properly Make recommendations for upgrades Evaluate and modify system performance Qualifications Bachelor's degree in engineering, computer science, or related field 5+ years' experience as System Administrator System Engineer certification Strong analytical skills
Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI. Job Overview The Software Engineering Manager leads a team of engineers responsible for the design, development, and testing of software systems, enhancements, and new products. As a key member of our delivery team, the Software Engineering Manager plays a pivotal role in completing key initiatives that have a significant impact on the company at the functional level. This is a hybrid role based in our Hyderabad office, three days per week. Job Responsibilities Operational Leadership Establish and communicate operational objectives and work plans at the team level. Ensure the successful execution of projects and completeness of technical deliverables. Align team objectives with department objectives to assess the success of operations. Develop, modify, and execute company policies and processes with both immediate and company-wide impact. Team Leadership Provide day-to-day leadership to the team of software engineers. Contribute to team growth by recruiting, managing performance, and supporting career development for engineers. Nurture a high-performance culture within the team. Technical Leadership Oversee the design, development, and maintenance of microservices following best practices, ensuring optimal performance and integration with other system components. Provide technical guidance on the creation, optimization, and management of data structures and pipelines. Work with complex data models and ensure smooth data flow within the system. Facilitate integration with external services and APIs as required to enhance functionality and interoperability. Communication and Collaboration Regularly interact with management and other project leads on matters concerning technical solutions and timelines. Basic Qualifications Bachelor’s degree or equivalent experience. 3+ years of experience building, leading, and developing high-performing engineering teams. 8+ years of experience designing, building, and maintaining scalable and robust backend systems, including work with microservices architecture. Preferred Qualifications Excellent communication and interpersonal skills. Strong understanding of the software development life cycle and project management. Deep understanding of software architecture, design patterns, and system scalability, with hands-on experience building large-scale, distributed applications. Proficiency in programming languages such as C#, Java, or Scala, and cloud platforms like AWS, GCP, or Azure. Experience with .NET is preferred.
Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI. The AI Engineer is an ML engineer who is responsible for building and optimizing machine learning models, retrieval-augmented generation (RAG) systems, and verifiable ML systems that transform how we search and analyze complex medical and insurance data. This role requires a deep understanding of machine learning, LLM technologies, data science, and software engineering. This is an ML - engineering role and not a data science role , which means you should be comfortable building production-ready systems. This is not a research role. This is a Hybrid role in the HYD office, 3 days a week. Job Responsibilities: Data engineering: Design and optimize systems capable of processing large volumes of data in both batch and real-time. Design, implement, and optimize retrieval-augmented generation (RAG) systems that leverage the latest LLM technologies to deliver highly relevant search results at scale. Develop and refine embedding models, vector databases, and retrieval mechanisms that maximize search relevance while minimizing latency and operational costs. Create robust evaluation frameworks to measure quality, continuously improve our LLM-based solution based on user feedback and performance metrics. Build and optimize machine learning models and verifiable ML systems that transform how we search and analyze complex medical and insurance data. Build and optimize production-ready systems that are scalable and can handle large amounts of data. Build and optimize agentic systems that can reason and make decisions. Develop machine learning models in healthcare and insurance settings with the highest standards for safety and quality. Stay on top of AI and ML security and governance requirements. Basic Requirements: BS in Computer Science (concentration on machine learning/AI), Engineering, Statistics, or a related field At least three ( 3 ) years of industry experience and specifically with some of the recent Gen AI technologies. Experience with containerization, Kubernetes, and cloud-native ML technologies such as Kubeflow. Experience with CI/CD pipelines and automated testing. High level of proficiency with Python and several ML frameworks. Preferred Requirements: Experience with medical coding and clinical policy analysis. Exposure to USA healthcare insurance will be an advantage. Strong understanding of clinical coding standards (e.g., ICD-10, CPT, HCPCS) is an advantage.
Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI. As a Staff Software Engineer , you’ll play a central role in designing and developing new systems that will shape the future of our AI-driven platform. This is a high-visibility, high-impact role — ideal for engineers who want to combine deep technical expertise with leadership influence. You’ll work closely with global engineering leaders, contribute to architectural decisions that define product direction, and mentor a talented local team as we expand our innovation footprint in India. This is a hybrid position , requiring 3 days per week in our Hyderabad office . What You’ll Do Drive Product and Platform Innovation Architect and build new, large-scale services and APIs from the ground up, enabling the next generation of AI-powered features. Shape technical strategy and design systems for scalability, performance, and reliability across global environments. Partner with global teams across Product, AI, and Infrastructure to deliver high-quality solutions that push technology boundaries. Lead with Technical Excellence Serve as a technical leader and hands-on contributor , setting the bar for clean, efficient, and maintainable code. Lead design and code reviews, introduce engineering best practices, and ensure consistency across teams. Solve complex production challenges, driving root cause analysis and performance improvements. Mentor and Influence Coach and mentor engineers in Hyderabad and globally, fostering a culture of technical excellence and innovation. Provide guidance on architectural decisions, scalability patterns, and modern development methodologies. Act as a trusted technical voice in product discussions and roadmap planning. What We’re Looking For 8+ years of software engineering experience , with a strong background in system design and large-scale distributed systems . Proficiency in backend or full-stack development using Java, Go, Python, or TypeScript . Deep understanding of microservices, API design, data modeling , and cloud infrastructure (AWS, Azure, or GCP). Experience with CI/CD pipelines , container orchestration (Kubernetes) , and observability frameworks . Proven track record of technical leadership — driving projects, influencing design direction, and mentoring others. Bonus Points Experience building new products or platforms in high-growth or AI-driven companies . Familiarity with event-driven systems , streaming platforms (Kafka, Pub/Sub), and modern DevOps/SRE practices . Contributions to open-source projects, technical communities, or thought leadership through blogs or talks. Why Lyric? Build something new: Contribute to new product development in a company at the forefront of AI innovation . Global visibility: Collaborate directly with international product and engineering teams — your work will have global impact . Leadership and growth: Influence technical direction, mentor engineers, and grow with a company that values innovation, ownership, and excellence. Modern tech environment: Work on cutting-edge systems with autonomy, speed, and access to the latest cloud and AI tools. Impact Focused: Contribute to the architecture community driving Lyric’s technology strategy and direction.
Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI. The Senior Technical Program Manager will manage these aspects of software development and delivery for Lyric: Drive cross-team execution by coordinating engineering, product, and operations to deliver complex projects on time and within scope. Bridge technical and business goals through deep technical understanding and strategic oversight, ensuring alignment and informed decision-making. Mitigate risks and improves efficiency by identifying blockers early, optimizing processes, and scaling delivery frameworks as the company grows. ESSENTIAL JOB RESPONSIBILITIES & KEY PERFORMANCE OUTCOMES Program Leadership: Drive end-to-end delivery of large-scale programs focused on claim validation, pre- and post-pay analysis, audit automation, and payment recovery. Agile Execution: Lead Agile ceremonies across multiple scrum teams, facilitate continuous improvement, and ensure predictable delivery cycles. Domain Expertise: Collaborate with business stakeholders to understand complex payment policies, payer-provider relationships, coding standards (ICD-10, CPT, DRG), and integrate this understanding into program planning and execution. Technology Oversight: Partner with engineering to scope and deliver data-intensive solutions leveraging rules engines, machine learning models, and claims analytics platforms. Compliance & Risk Management: Ensure adherence to CMS, HIPAA, and payer-specific guidelines while managing program risks and mitigating operational bottlenecks. Stakeholder Management: Communicate effectively with internal teams (product, data, compliance, operations) and external partners (payers, auditors, regulators) to align on goals and timelines. Team Leadership: Mentor junior TPMs and contribute to building a high-performing, outcome-driven delivery culture. REQUIRED QUALIFICATIONS: Bachelor’s degree in computer science, Engineering, Health Informatics, or a related field (Master’s preferred) 8+ years of technical program management experience, including a minimum of three (3) years in healthcare payment integrity, claims processing, or related systems 8+ years experience leading Agile teams with strong understanding of Agile methodologies (Scrum, SAFe, Kanban) PREFERRED QUALIFICATIONS: Deep familiarity with claims lifecycle, payment integrity tools, FWA detection, and healthcare reimbursement models Demonstrated ability to lead cross-functional teams and deliver complex technology solutions at scale Experience with data-driven platforms, including those built on modern data architectures (e.g., Hadoop, Spark, Snowflake, or cloud-native) Excellent communication, leadership, and stakeholder management skills Proficiency with tools such as Jira, Confluence, AWS DevOps, or similar platforms
Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI. Our Hyderabad office is a core innovation hub , not a satellite. Engineers here lead the design and build of new product capabilities used globally — working alongside our data scientists, architects, and product teams in the U.S. If you’re passionate about building new systems from the ground up , solving complex engineering problems , and seeing your work have a real-world impact , Lyric.ai is the place for you. Why Lyric India? Build new products — your code ships into production and directly impacts millions of customer transactions. High visibility and global exposure — collaborate daily with other senior and staff engineers, architects, and leadership across the U.S. and India. Work at the intersection of AI + Software Engineering — integrate AI, data, and automation into next-generation platforms. Be part of a growing innovation hub in Hyderabad — where your ideas shape the roadmap. Competitive compensation, hybrid flexibility, wellness benefits, and a collaborative, inclusive culture that encourages experimentation and growth. What You’ll Do Build, Innovate, and Own: Design, develop, and maintain high-performance microservices in a modern .NET/C# environment. Architect and optimize data pipelines and storage solutions that power our AI-driven products. Collaborate closely with AI and data teams to bring machine learning models into production systems. Build integrations with external services and APIs to enable scalable, interoperable solutions. Ensure robust security, scalability, and observability across distributed systems. Stay ahead of the curve — evaluating emerging technologies and contributing to architectural decisions for our next-gen platform. Collaborate and Influence: We’re expanding fast and hiring multiple engineers to shape Lyric’s future — from day one, you’ll be building innovative products that make an impact. Partner with product managers, architects, and data scientists across global teams to align technical strategy with product vision. Be part of a team that values innovation, transparency, and shared ownership — where engineers directly influence what gets built next. Mentor and Elevate: Provide technical guidance and code reviews that raise the bar for quality and performance. Help create a growth-minded engineering culture that encourages experimentation, learning, and accountability. What You Bring Bachelor’s degree in Computer Science or equivalent practical experience. 8+ years of professional experience, including 5+ years designing and maintaining scalable backend systems using C#/.NET and microservices architecture. Strong experience with SQL and NoSQL data stores. Solid hands-on knowledge of cloud platforms (AWS, GCP, or Azure) . Proven ability to design for performance, reliability, and security in data-intensive systems. Excellent communication skills and ability to work effectively in a global, cross-functional environment. Bonus Points For: Startup experience - specifically in building product from 0-1 Exposure to AI/ML-powered systems , data engineering, or large-scale data processing. Experience in healthcare or fintech domains . Familiarity with modern DevOps practices, CI/CD pipelines, and containerization (Docker/Kubernetes).