About the Role Lyric is hiring a Customer Success Operations Lead to serve as a core partner to our Head of Customer Success. This is a high-impact individual contributor role focused on building and scaling the operational foundation across the full Customer Success function—including Customer Success Management, Professional Services, Support, and Partner Onboarding. You’ll lead efforts in resource planning, tooling, process design, renewal workflows, adoption tracking, collateral development, and internal enablement. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment. This role requires someone who can flex across strategic projects and execution-heavy work, shifting gears quickly as priorities evolve. We're looking for someone highly coachable, organized, and confident communicating across stakeholders. Prior experience in Revenue Operations, consulting, or a GTM strategy role is strongly preferred. What You’ll Do Team Enablement & Operational Design Design and maintain templates, playbooks, and operational workflows for the full Customer Success team Build tools and trackers to support onboarding, risk identification, adoption, renewals, and delivery performance Lead capacity planning and resource management across Customer Success Management, Professional Services, and Support Tooling & Systems Ownership Evaluate, implement, and continuously improve systems used across the Customer Success function Serve as the operations lead for tooling decisions, process automation, and data governance Collaborate with RevOps and IT on integrations, reporting pipelines, and user enablement Insights & Reporting Develop dashboards and reporting frameworks to track customer health, usage, adoption, and renewal risk Partner with Customer Success and Go-to-Market leadership to identify trends and drive data-informed actions Standardize key operational metrics and reporting across teams Cross-functional & Strategic Projects Lead strategic initiatives such as onboarding frameworks, partner enablement programs, and customer segmentation Develop and maintain internal and customer-facing collateral in partnership with Sales and Solutions Ensure operational alignment across Customer Success, Sales, Product, and Support About You 6–9 years of experience in Revenue Operations, Consulting, Customer Success Operations, or Go-to-Market Strategy Strong written and verbal communication skills Highly coachable, proactive, and detail-oriented Comfortable working in a fast-paced, evolving environment with shifting priorities Strong visual storytelling and slide development skills Bonus: Familiarity with supply chain, planning, or enterprise SaaS/AI environments Show more Show less
Job Title Sr QA Engineer at Lyric (Fully remote) Company Details Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds: Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus A platform-first approach that empowers both business and technical users with end-to-end composability—leveraging no-code tools, their own code, or even forking our code to build and refine decision intelligence With Lyric, enterprises no longer have to choose between flexibility and speed—they get both. Job Roles & Responsibilities - Develop and execute test plans, scripts, and suites using Selenium, Appium, and Playwright. - Collaborate with development teams to create efficient and scalable automated testing frameworks. - Analyze and report software bugs, providing detailed problem documentation. - Utilize Node.js, Java, or Python to enhance testing workflows and integrate with CI/CD pipelines. - Employ Postman API, Mocha, JUnit, and Cypress for comprehensive functional and regression testing. - Ensure the software solutions align with Lyric's supply chain context and operational goals. - Provide mentorship to junior QA engineers and contribute to team knowledge sharing. Cultural Expectations - Collaborate effectively with cross-functional teams to enhance supply chain solutions. - Demonstrate adaptability in a fast-paced SaaS environment. - Embrace innovation and continuous improvement. - Communicate openly and proactively within a small, dynamic team. Hiring Process R1: Profile Shortlisting R2: Tech interview 1 R3: Tech interview 2 R4: Tech interview 3
Job Title Creative Lead at Lyric (Fully remote) Company Details Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds: Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus A platform-first approach that empowers both business and technical users with end-to-end composability—leveraging no-code tools, their own code, or even forking our code to build and refine decision intelligence With Lyric, enterprises no longer have to choose between flexibility and speed—they get both. Job Roles & Responsibilities - Lead and mentor a creative design team to develop engaging visuals tailored to supply chain solutions. - Create wireframes and interaction designs for the Lyric Studio platform ensuring user-friendly interfaces. - Produce high-quality illustrations and video content to enhance the brand's storytelling. - Collaborate with cross-functional teams to integrate visual design into custom builds and predictions. - Develop compelling presentations for product launches and enterprise client pitches. - Oversee production of online and internet video content to maintain brand consistency. - Innovate design strategies to increase platform efficacy and client satisfaction. Cultural Expectations - Foster a collaborative environment that encourages innovative design thinking. - Communicate effectively across all teams to ensure cohesive design solutions. - Embrace flexibility and adaptability to align with dynamic supply chain needs. - Promote a culture of continuous learning and development. - Lead with empathy and encourage diverse perspectives to enhance creativity. - Champion a user-centric approach to design with a focus on client success. - Commit to sustainable design practices and ethical production values. Hiring Process R1: Profile Shortlisting R2: Tech interview 1 R3: Tech interview 2 R4: Tech interview 3