Operations & Quality Manager

United Hr Solutions

4 - 9 years

5 - 9 Lacs

Mumbai

Posted:1 week ago| Platform:

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Skills Required

Operational excellence Project management Process improvement Service industry Wellness Scheduling MS Office Service quality Operations Analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operational Management

Oversee day-to-day operations, including staff scheduling, leave management, and resource allocation.

Ensure smooth execution of wellness programs and services, resolving operational issues promptly.

Monitor team productivity and address performance gaps effectively.

Quality Assurance

Develop and implement quality control procedures to maintain high service standards.

Conduct regular audits and assessments to ensure compliance with company policies and wellness industry standards.

Address customer feedback and implement corrective actions to enhance service quality.

Process Improvement

Analyze existing processes to identify inefficiencies and recommend improvements.

Develop and implement streamlined workflows to enhance productivity and reduce costs.

Collaborate with teams to introduce technology or tools that support operational excellence.

Team Leadership

Mentor and guide staff to achieve individual and team performance goals. Facilitate training sessions to enhance skills and knowledge of wellness programs and operational practices.

Foster a positive and collaborative work environment.

Reporting & Analytics

Track and report key performance indicators (KPIs) related to operations, quality, and productivity.

Prepare regular reports and presentations for senior management on operational performance and improvement initiatives.

Skills & Requirements:

Experience in operations and quality management, preferably in the wellness or service industry.

Strong analytical skills and a proven track record in process improvement.

Excellent leadership, communication, and problem-solving skills.

Proficiency in productivity tools (e.g., MS Office, project management software).

Familiarity with wellness industry standards and practices is a plus.

Attention to Detail Efficiency-oriented Leadership Skills Customer-Centric Problem Solver

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