Posted:1 day ago|
Platform:
Work from Office
Full Time
We are looking for a skilled professional with 5 to 7 years of experience to fill the role of Service & Operations Manager in Equitas Small Finance Bank, located in Branch Banking. Roles and Responsibility Manage and oversee daily branch operations for efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide team members to achieve operational excellence. Coordinate with various departments to ensure seamless service integration. Analyze and resolve complex customer complaints and issues promptly. Implement process improvements to boost productivity and efficiency. Job Requirements Minimum 5 years of experience in banking or finance, preferably in liabilities or branch banking. Strong knowledge of service and operations management principles. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience in managing teams and driving results-oriented performance.
Equitas Small Finance Bank
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