Posted:1 day ago|
Platform:
Work from Office
Full Time
We are looking for a skilled professional with 5 to 8 years of experience to fill the role of Service & Operations Manager in Equitas Small Finance Bank, located in Branch Banking. The ideal candidate will have a strong background in service and operations management. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide team members to achieve operational excellence. Coordinate with various departments to resolve customer complaints and issues. Analyze and report on key performance indicators to identify areas for improvement. Implement process improvements to boost productivity and efficiency. Job Requirements Minimum 5 years of experience in service and operations management or related fields. Strong knowledge of branch banking operations and procedures. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing teams and leading by example.
Equitas Small Finance Bank
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