Posted:5 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a skilled professional with 5 to 8 years of experience to join our team as a Service & Operations Manager in the BFSI industry, specifically with Equitas Small Finance Bank. The ideal candidate will have a strong background in liabilities, branch banking, and service operations management.

Roles and Responsibility
  • Manage and oversee daily branch operations to ensure efficient service delivery.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Supervise and guide a team of banking professionals to achieve operational excellence.
  • Coordinate with various departments to resolve customer complaints and issues.
  • Analyze and report on key performance indicators to identify areas for improvement.
  • Implement risk management measures to minimize potential losses.
Job Requirements
  • Proven experience in service and operations management within the BFSI industry.
  • Strong knowledge of liabilities, branch banking, and service operations management.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Experience working with teams and managing multiple stakeholders.

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Equitas Small Finance Bank logo
Equitas Small Finance Bank

Banking

Chennai Tamilnadu

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