Service & Operations Manager Equitas Small Finance Bank

5.0 - 8.0 years

1 - 5 Lacs

Surendranagar, Rajkot, Gujarat

Work from Office

We are looking for a skilled professional with 5 to 8 years of experience to join our team as a Service & Operations Manager in the BFSI industry, specifically with Equitas Small Finance Bank. The ideal candidate will have a strong background in liabilities, branch banking, and service operations management. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide a team of banking professionals to achieve operational excellence. Coordinate with various departments to resolve customer complaints and issues. Analyze and report on key performance indicators to identify areas for improvement. Implement risk management measures to minimize potential losses. Job Requirements Proven experience in service and operations management within the BFSI industry. Strong knowledge of liabilities, branch banking, and service operations management. Excellent leadership and communication skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with teams and managing multiple stakeholders.

Posted 15 hours ago

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