Laundryheap Limited

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and Norwe areth America. We are currently looking for an Senior Associate - Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. Youll make a difference: Reporting to the Senior Division Manager , as the Senior Associate - Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market (rotational shifts) and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers : Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support : Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance : Investigate and correct any errors made by partner drivers. Mentorship : Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership : Lead projects to improve our operations. Required skills: Bachelors degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Please complete the application form in our job portal via the link below. https://apply.workable.com/laundryheap-2/j/525A0F18BD/ In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for an Associate Lead- Customer Success Management to join our fast-growing team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager , as the Associate Lead- Customer Success Management you will be responsible for supporting our B2B Linens team to drive operational excellence in Laundryheap Linen services. Operating during EU and US markets, you will be responsible for addressing inquiries, resolving issues, and ensuring the smooth operation of our driver network. The job responsibilities include, but are not limited to: Lead and manage the customer success team to ensure high levels of customer satisfaction and retention. Develop and implement customer success strategies that align with company goals. Onboard new customers effectively to ensure smooth adoption of products/services. Build strong relationships with key customers, understanding their goals and challenges. Monitor customer health metrics and proactively address issues to prevent churn. Collaborate with sales, product, and support teams to advocate for customer needs and improve the overall customer experience. Conduct regular business reviews and check-ins with customers to track progress and success. Manage escalations and resolve complex customer issues promptly. Train and mentor the customer success team to develop their skills and improve performance. Report on customer success metrics and outcomes to senior management. Required Skills: Bachelors Degree in a Relevant Field: Educational background that supports business administration or related areas. 3+ Years of Experience: Proven track record in similar roles, emphasizing customer success and account management. Excellent Communication & High English Proficiency: Strong skills in both written and spoken English; experience with email, chat, and voice processes in an international setting. Customer Success & Account Management Experience: Prior experience in delivering exceptional customer service with a focus on account management. Problem-Solving Attitude & Analytical Skills: A proactive, "to-do" mindset and robust analytical abilities to troubleshoot and resolve issues effectively. Work Schedule and Patterns: 9-hour shift (8 working hours + 1 hour break) 5 days a week: 2 rotational week off Office-based rol

Founded in 2014, Laundryheap is an award-winning, fast-growing UK-based tech startup revolutionizing the laundry and dry-cleaning industry. We offer convenient, 24-hour turnaround services, operating in 14 countries including the UK, US, and UAE. As we continue to expand globally, were looking for dynamic individuals to join our team and grow with us! We are seeking an energetic, detail-oriented Customer Service Associate to manage customer interactions on social media and review platforms. This role is based in our Bengaluru office and requires flexibility to work in shifts, including nights, to support our global operations. You will play a crucial part in shaping our brand s online presence, ensuring customer satisfaction, and maintaining strong relationships with our customers. What You ll Do: Monitor and respond to customer reviews and feedback across multiple online platforms, including social media and review sites. Maintain high standards of tone and professionalism in all written communications. Act as a brand ambassador, promoting Laundryheap s services positively and professionally at every opportunity. Coordinate with internal teams to resolve customer issues efficiently, using the correct escalation procedures when necessary. Focus on customer retention by implementing engagement strategies and proactive follow-ups. Stay updated on industry trends and best practices in online reputation management. Provide timely, accurate responses across all communication channels, ensuring a seamless customer experience. Achieve key performance indicators (KPIs) that drive business results and enhance the overall customer experience. Provide feedback to relevant departments to facilitate continuous improvement efforts. What We re Looking For: 3+ years of experience in customer service, social media engagement, or online reputation management. Strong command of English (both spoken and written). Previous experience with Social media and Service review platforms. Familiarity with Intercom or similar customer support software (preferred). Proficient in Google Sheets and data management tools. Strong analytical and problem-solving skills with a proactive attitude. Ability to manage multiple tasks in a fast-paced, high-energy environment. Experience working in a tech startup or fast-growing company is a plus. Passionate about customer satisfaction with a focus on data-driven decisions and continuous improvement. Adaptable, empathetic, and eager to learn and grow within the company. Work Schedule: Mon- Fri: 5-day workweek. UK shift: 9-hour (8 working hours + 1-hour break) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on organizational structure. Why Join Us? At Laundryheap, we value ambition, proactivity, and a can-do attitude. We offer opportunities for growth and encourage confident decision-making. If you re passionate about customer experience and thrive in dynamic environments, we d love to have you on board! Apply today to become part of our international team and help us transform the laundry industry!

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for an Senior Associate Driver Operations - US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager , as the Senior Associate Driver Operations - US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers : Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support : Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance : Investigate and correct any errors made by partner drivers. Mentorship : Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership : Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business. You ll Make a Difference By: Reporting to the Regional Lead , the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics monitoring driver activity, planning routes, and resolving real-time issues. Key Responsibilities 1. Driver Onboarding & Recruitment Conduct outbound calls and video sessions with potential drivers to guide them through the onboarding and documentation process. Assess driver readiness and ensure compliance with company policies and onboarding standards. Coordinate background checks, training, and activation of driver accounts. Provide timely updates to stakeholders on onboarding progress. 2. Planning Operations & Route Management Monitor real-time delivery operations to ensure smooth route execution and timely order completion. Provide live support to drivers during their shifts via chat, calls, or internal platforms. Optimize route plans to ensure maximum efficiency. Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies. 3. Driver Support & Performance Handle inbound queries from drivers related to payments, feedback, scheduling, and general support. Record driver interactions, escalate unresolved issues, and follow up for resolution. Ensure sufficient driver coverage to meet live demand across time zones. Operations & Project Support Contribute to team goals by initiating or supporting projects aimed at improving operational workflows. Maintain internal documentation and knowledge bases. Track KPIs and flag performance bottlenecks, ensuring SLA adherence. Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations. Required Skills & Experience Bachelor s degree or equivalent. 3-5 years of experience in operations, support, or logistics (preferably with international exposure). Proven experience in driver or agent onboarding (calls/video) and live operational environments. Excellent communication skills (verbal and written). Ability to manage high-pressure, fast-paced live environments with composure. Experience in night shifts/rotational shifts. Hands-on with email and chat support tools. Good proficiency in Google Sheets/MS Excel. Stakeholder management. Empathetic, proactive, and solution-oriented mindset. Preferred Skills Prior experience in international support chat and voice (US/EU region preferred) Experience in startups, logistics, or last-mile delivery operations. Familiarity with live route planning tools and CRM systems. An analytical mindset and comfort with operational data. Demonstrated ability to work independently and also well within a team. Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Rotational shift timings, including night shifts. Office-based role in Bengaluru Why Join Us Be part of a high-growth, international startup that values innovation and ownership. Opportunity to work with global teams and make a real impact in day-to-day logistics. Flat team structure with high visibility and quick growth potential. Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. Ready to revolutionize last-mile logistics with usApply now and become part of the Laundryheap journey.

Laundryheap is an award-winning and industry-leading startup that is revolutionising laundry and dry cleaning. We collect, clean, and return customers items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are now looking for an energetic and detail-oriented individual to work for us in our overseas office in Bengaluru (India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: You will be responsible for communicating the escalated issues with customers and ensuring that an appropriate response/solution is given to the escalade matter to guarantee customer satisfaction and brand loyalty. Your responsibilities include, but are not limited to: Investigate, manage, and resolve escalated and complex customer queries such as claims or refunds, including determining the root cause of the problem to mitigate any future risks. Think outside the box and propose solutions to support our customers whilst adhering to internal processes and following terms and conditions. Highlight any insights and customer dissatisfaction trends to the Customer Operations Manager, and make recommendations to improve processes or customer journeys through feedback to the relevant departments. Develop productive working relationships with a range of stakeholders across the operations teams & wider business. Focus on providing a supportive customer experience and ensuring that timely and fair outcomes are achieved. Reach and exceed relevant KPIs benchmarks that allow us to drive business results and improve the overall customer experience. Minimum Skills Required: High proficiency in English (both spoken and written) Customer Service/operations experience, ideally within consumer service industries/e-commerce or similar matrix businesses Strong interpersonal skills, able to communicate effectively and confidently with customers and colleagues alike Exceptionally customer-focused, understands and has delivered high standards of customer service A focus on quality, attention to detail, and speed in an Operational environment Decisive and solution-oriented, able to take and communicate difficult decisions and write difficult emails Technology Savvy. You re quick to adopt and use new technology and software Ability to manage and adapt in a busy, fast-paced environment A high level of accuracy and attention to detail, required to manage priorities at a pace Ability to prioritise, de-escalate difficult situations, and manage customer expectations Strong problem solver with the ability to show initiative/forward-thinking, assertiveness, and proactivity You communicate fluently and professionally in English. Proficiency in the Spanish or French language would be advantageous. Work Schedule and Patterns: 9-hour Rotational Shift Timings (8 working hours) Wednesday to Sunday shift Note: Immediate joiners are preferred. Designation may vary based on our organisational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap is an on-demand laundry and linen service with a mission to deliver great service within 24-hours. What do we do? We collect your laundry, clean it, pack it and deliver it back to you! To lessen the impact on our planet, we also have a fleet of electrical and eco-friendly bikes for our couriers. We are now looking for a young, energetic and detail-oriented individual to work for us in our overseas office, Bengaluru, India . As we are an international brand working with different time zones, we would require the potential candidate to be flexible to work in UK shift patterns with us. The Role: As a Data Analyst , you will be responsible for increasing our businesss competitiveness and profitability. You will play a key role in turning raw data into actionable insights through compelling and accessible visualizations. This role demands strong practical experience using Looker Studio and Tableau to build reports and dashboards, a high level of skill in Excel and Google Sheets , and the ability to provide real business value. You must also be able to clearly communicate findings in a way that is impactful, simple, and decision-oriented. Your responsibilities include, but are not limited to: Assessing data from a variety of sources to gain insights into pricing strategies and market trends Analyze competitor pricing and market trends to increase market share and profitability Scope out opportunities based on market trends and industry condition Identify ideal pricing structures and sales funnels and draft strategic pricing plans and processes to improve existing projects Translating complex datasets into visually intuitive reports and narrative summaries that guide strategic decision-making Developing dynamic pricing tools to effectively respond to changing market needs and trends. Revise pricing decisions if necessary, and proactively monitor products performance to determine whether revaluation is needed Prepare and recommend pricing strategies that align closely with market trends and identify new market segments to executives, marketing teams, and sales staff. Tracking customer engagement and trends to develop effective pricing strategies for products and offerings Forecasting revenue and market share based on market trends, production costs, profit margins, and sales volumes. Collaborating with sales and marketing departments to define pricing structure for company products Create reports reflecting metrics and project status, objectives and barriers (single or multiple data sources) Managing, designing and troubleshooting the reporting environment Develop and maintain invoicing process Inventory management Bachelor s degree in economics, business, accounting, finance or related field 3+ years of relevant experience interpreting data in a business intelligence, analytics, or data science/data scientist role, including relevant tools, techniques, and technology Proficiency in business intelligence (BI) software, such as Tableau, Cognos, Google Data studio Great Microsoft Excel knowledge - if statements, pivot tables, formulas, data validation In-depth knowledge of statistical methods, data analysis and SQL Strong analytical and research skills Excellent verbal and written communication skills Good negotiations and problem-solving skills Effective reporting and presentation skills Ability to formulate strategies/recommendations based on analysis Desired Skills: Former experience in a tech start-up. Experience of working in a high-stress environment. Experience of remotely working with international teams. Work Schedule and Patterns: 9-hour shift (8 working hours + 1-hour break) 5 days a week (Saturday - Sunday off) Shift timings: 8 am - 5 pm UK Time or 9 am - 6 pm UK Time Office-based role Immediate Joiner Preferred We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business. You ll Make a Difference By: Reporting to the Assistant Regional Manager, the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics monitoring driver activity, planning routes, and resolving real-time issues. Key Responsibilities 1. Planning Operations & Route Management Monitor real-time delivery operations to ensure smooth route execution and timely order completion. Provide live support to drivers during their shifts via chat, calls, or internal platforms. Optimise route plans to ensure maximum efficiency. Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies. 2. Driver Support & Performance Handle inbound queries from drivers related to payments, feedback, scheduling, and general support. Record driver interactions, escalate unresolved issues, and follow up for resolution. Ensure sufficient driver coverage to meet live demand across time zones. Operations & Project Support Contribute to team goals by initiating or supporting projects aimed at improving operational workflows. Maintain internal documentation and knowledge bases. Track KPIs and flag performance bottlenecks, ensuring SLA adherence. Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations. Required Skills & Experience Bachelor s degree or equivalent. 3 5 years of experience in operations, support, or logistics (preferably with international exposure). Proven experience in driver or agent onboarding (calls/video) and live operational environments. Excellent communication skills (verbal and written). Ability to manage high-pressure, fast-paced live environments with composure. Experience in night shifts/rotational shifts. Hands-on with email and chat support tools. Good proficiency in Google Sheets/MS Excel. Stakeholder management. Empathetic, proactive, and solution-oriented mindset. Preferred Skills Prior experience in international support chat and voice (US/EU region preferred) Experience in startups, logistics, or last-mile delivery operations. Familiarity with live route planning tools and CRM systems. An analytical mindset and comfort with operational data. Demonstrated ability to work independently and also well within a team. Work Schedule 9-hour shifts (8 working hours + 1-hour break), 5 days a week (2 rotational week-offs) Why Join Us? Be part of a high-growth, international startup that values innovation and ownership. Opportunity to work with global teams and make a real impact in day-to-day logistics. Flat team structure with high visibility and quick growth potential. Note: Immediate joiners in Bengaluru are highly preferred. Designation may vary based on experience. Ready to revolutionise last-mile logistics with us? Apply now and become part of the Laundryheap journey.

Laundryheap is a global on-demand laundry and dry cleaning service operating across 14+ markets, including the UK, the US, and the Middle East. We are a fast-growing, tech-led scale-up focused on excellent customer experience. Our mission: Make laundry effortless, reliable, and accessible for both consumers and businesses. Role Overview As Head of CRM, you will lead our efforts to boost customer lifetime value (CLV), reduce churn, and enhance loyalty across our India operations. Youll develop and implement data-driven retention strategies, manage retention campaigns and team, and collaborate across product, marketing, and analytics functions reporting directly to senior leadership. Key Responsibilities Retention Strategy & Analysis: Define and implement customer retention strategies using CRM tools, predictive insights, and segmentation. Team Leadership & Execution: Build and manage a team of retention specialists to design and execute personalised customer journeys and campaigns. Performance Monitoring: Track key metrics such as repeat purchase rates, CLV, churn rates, and use A/B testing to optimise performance. Cross-Functional Collaboration: Work closely with Product, Marketing, Analytics and Operations to embed retention mechanisms in the entire customer lifecycle. Reporting & Insights: Provide leadership with timely data-driven insights, opportunities, and recommendations to continuously improve retention outcomes. Required Skills & Experience 8 12 years in retention, CRM, or growth roles preferably in D2C/B2C environment. Strong analytical skills, with experience in segmentation, testing, and CRM technology. Proven track record of improving retention metrics and driving customer loyalty. Excellent leadership, communication, and stakeholder management abilities. Core competencies Customer Retention Strategy Customer Lifetime Value (CLV) Churn Prevention / Churn Reduction CRM Platforms (e.g., Salesforce, HubSpot, CleverTap) Predictive Analytics Customer Segmentation A/B Testing / Campaign Optimisation Data Analysis & Reporting Marketing Automation Retention Funnel Dunning & Win back Campaigns

Laundryheap is an on-demand laundry and linen service with a mission to deliver great service within 24-hours. What do we doWe collect your laundry, clean it, pack it and deliver it back to you! To lessen the impact on our planet, we also have a fleet of electrical and eco-friendly bikes for our couriers. We are now looking for a young, energetic and detail-oriented individual to work for us in our overseas office, Bengaluru, India . As we are an international brand working with different time zones, we would require the potential candidate to be flexible to work in UK shift patterns with us. The Role: As a Data Analyst , you will be responsible for increasing our businesss competitiveness and profitability. You will play a key role in turning raw data into actionable insights through compelling and accessible visualizations. This role demands strong practical experience using Looker Studio and Tableau to build reports and dashboards, a high level of skill in Excel and Google Sheets , and the ability to provide real business value. You must also be able to clearly communicate findings in a way that is impactful, simple, and decision-oriented. Your responsibilities include, but are not limited to: Assessing data from a variety of sources to gain insights into pricing strategies and market trends Analyze competitor pricing and market trends to increase market share and profitability Scope out opportunities based on market trends and industry condition Identify ideal pricing structures and sales funnels and draft strategic pricing plans and processes to improve existing projects Translating complex datasets into visually intuitive reports and narrative summaries that guide strategic decision-making Developing dynamic pricing tools to effectively respond to changing market needs and trends. Revise pricing decisions if necessary, and proactively monitor products performance to determine whether revaluation is needed Prepare and recommend pricing strategies that align closely with market trends and identify new market segments to executives, marketing teams, and sales staff. Tracking customer engagement and trends to develop effective pricing strategies for products and offerings Forecasting revenue and market share based on market trends, production costs, profit margins, and sales volumes. Collaborating with sales and marketing departments to define pricing structure for company products Create reports reflecting metrics and project status, objectives and barriers (single or multiple data sources) Managing, designing and troubleshooting the reporting environment Develop and maintain invoicing process Inventory management Bachelor s degree in economics, business, accounting, finance or related field 3+ years of relevant experience interpreting data in a business intelligence, analytics, or data science/data scientist role, including relev

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business. You ll Make a Difference By: Reporting to the Regional Lead , the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics monitoring driver activity, planning routes, and resolving real-time issues. Key Responsibilities 1. Driver Onboarding & Recruitment Conduct outbound calls and video sessions with potential drivers to guide them through the onboarding and documentation process. Assess driver readiness and ensure compliance with company policies and onboarding standards. Coordinate background checks, training, and activation of driver accounts. Provide timely updates to stakeholders on onboarding progress. 2. Planning Operations & Route Management Monitor real-time delivery operations to ensure smooth route execution and timely order completion. Provide live support to drivers during their shifts via chat, calls, or internal platforms. Optimize route plans to ensure maximum efficiency. Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies. 3. Driver Support & Performance Handle inbound queries from drivers related to payments, feedback, scheduling, and general support. Record driver interactions, escalate unresolved issues, and follow up for resolution. Ensure sufficient driver coverage to meet live demand across time zones. Operations & Project Support Contribute to team goals by initiating or supporting projects aimed at improving operational workflows. Maintain internal documentation and knowledge bases. Track KPIs and flag performance bottlenecks, ensuring SLA adherence. Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations. Required Skills & Experience Bachelor s degree or equivalent. 3 5 years of experience in operations, support, or logistics (preferably with international exposure). Proven experience in driver or agent onboarding (calls/video) and live operational environments. Excellent communication skills (verbal and written). Ability to manage high-pressure, fast-paced live environments with composure. Experience in night shifts/rotational shifts. Hands-on with email and chat support tools. Good proficiency in Google Sheets/MS Excel. Stakeholder management. Empathetic, proactive, and solution-oriented mindset. Preferred Skills Prior experience in international support chat and voice (US/EU region preferred) Experience in startups, logistics, or last-mile delivery operations. Familiarity with live route planning tools and CRM systems. An analytical mindset and comfort with operational data. Demonstrated ability to work independently and also well within a team. Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Rotational shift timings, including night shifts. Office-based role in Bengaluru Why Join Us Be part of a high-growth, international startup that values innovation and ownership. Opportunity to work with global teams and make a real impact in day-to-day logistics. Flat team structure with high visibility and quick growth potential. Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. Ready to revolutionize last-mile logistics with usApply now and become part of the Laundryheap journey.

Laundryheap is a global on-demand laundry and dry cleaning service operating across 14 markets, including the UK, the US, and the Middle East. We are a fast-growing, tech-led scale-up offering on-demand laundry & dry cleaning services via web and app to consumers in the cities we service. About the role We re looking for a strategic, data-driven Head of Retention Marketing to lead our global customer retention efforts. You will be responsible for improving customer engagement, increasing lifetime value and driving frequency through lifecycle marketing, loyalty programmes, as well as behaviour-led or predictive-led communications across channels including email, push, SMS, in-app and WhatsApp. Reporting into the CMO, you will lead a small but growing team, starting with our Customer Lifecycle Manager, and work cross-functionally with brand and performance marketing, product and customer success. Key Responsibilities Evolve & own CRM strategy to drive customer retention, engagement and lifetime value Test and scale new messaging and channels for customer lifecycle management Lead on the design and work with Product on the delivery of a global loyalty programme, with clear business goals and test-and-learn roadmap Manage and mentor the Customer Lifecycle Manager, setting clear KPIs and fostering a culture of experimentation Build and optimise customer lifecycle journeys Develop audience segmentation strategies based on behavioural, demographic and transactional data Define and track CRM performance metrics, regularly reporting impact and insights to the wider business Partner with product and data teams to ensure robust CRM data infrastructure Collaborate with content and brand teams to ensure campaigns are engaging, on-brand and customer-centric Champion CRM and retention to the business, making a case where needed for investment and focus in this area Work with the wider marketing team and analytics to build data sharing loops across CRM and acquisition channels Stay ahead of trends in retention marketing, personalisation, and customer data usage Ensure compliance with data protection laws and privacy best practices in all Laundryheap s markets Lead on localisation of campaigns for different languages Required Skills & Experience 8 12 years experience in CRM and retention marketing roles, ideally in high-growth, consumer businesses Strong understanding of customer lifecycle marketing, loyalty programmes, and behavioural or predictive targeting Hands-on experience with enterprise CRM platforms such as Braze, Iterable or similar Proven track record of improving retention metrics and driving customer loyalty Skilled in turning data into actionable insights, with strong grasp of lifecycle KPIs & cohort analysis Experience managing and developing marketing talent Ability to work cross-functionally and communicate clearly with technical and non-technical stakeholders Comfortable working in a fast-paced, test-and-learn environment Global or multi-market experience is a plus Work Schedule: Mon- Fri: 5-day workweek. UK shift: 9-hour (8 working hours + 1-hour break) Office-based role in Bengaluru

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business. You'll Make a Difference By: Reporting to the Assistant Regional Manager, the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics-monitoring driver activity, planning routes, and resolving real-time issues. Key Responsibilities 1. Planning Operations & Route Management Monitor real-time delivery operations to ensure smooth route execution and timely order completion. Provide live support to drivers during their shifts via chat, calls, or internal platforms. Optimise route plans to ensure maximum efficiency. Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies. 2. Driver Support & Performance Handle inbound queries from drivers related to payments, feedback, scheduling, and general support. Record driver interactions, escalate unresolved issues, and follow up for resolution. Ensure sufficient driver coverage to meet live demand across time zones. Operations & Project Support Contribute to team goals by initiating or supporting projects aimed at improving operational workflows. Maintain internal documentation and knowledge bases. Track KPIs and flag performance bottlenecks, ensuring SLA adherence. Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations. Required Skills & Experience Bachelor's degree or equivalent. 3-5 years of experience in operations, support, or logistics (preferably with international exposure). Proven experience in driver or agent onboarding (calls/video) and live operational environments. Excellent communication skills (verbal and written). Ability to manage high-pressure, fast-paced live environments with composure. Experience in night shifts/rotational shifts. Hands-on with email and chat support tools. Good proficiency in Google Sheets/MS Excel. Stakeholder management. Empathetic, proactive, and solution-oriented mindset. Preferred Skills Prior experience in international support chat (US/EU region preferred) Experience in startups, logistics, or last-mile delivery operations. Familiarity with live route planning tools and CRM systems. An analytical mindset and comfort with operational data. Demonstrated ability to work independently and also well within a team. Work Schedule 9-hour shifts (8 working hours + 1-hour break), 5 days a week (2 rotational week-offs) Why Join Us? Be part of a high-growth, international startup that values innovation and ownership. Opportunity to work with global teams and make a real impact in day-to-day logistics. Flat team structure with high visibility and quick growth potential. Note: Immediate joiners in Bengaluru are highly preferred. Designation may vary based on experience. Ready to revolutionise last-mile logistics with us? Apply now and become part of the Laundryheap journey. Please complete the application form in our job portal via the link below https://apply.workable.com/laundryheap-2/j/A73469BB3C/ In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.

Founded in 2014, Laundryheap is one of the youngest, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 14 countries, including the UK, the US, and the UAE. We aim to grow further, and we want you to be part of it! We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: As the Customer Service Associate you will be responsible for supporting the Customer Operations Team by ensuring that an appropriate response/solution is given to the escalated matters to guarantee customer satisfaction and brand loyalty. Your responsibilities include, but are not limited to: Investigate, manage, and resolve escalated and complex customer concerns such as service complaints or refunds, including determining the root cause of the problem to mitigate any future risks. Think outside the box and propose solutions to support our customers whilst adhering to internal processes and following terms and conditions. Highlight any insights and customer dissatisfaction trends to the Customer Operations Manager, and make recommendations to improve processes or customer journeys through feedback to the relevant departments. Develop productive working relationships with a range of stakeholders across the operations teams & wider business. Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved. Reach and exceed relevant KPIs benchmarks that allow us to drive business results and improve the overall customer experience. Minimum Skills Required: Excellent written and verbal communication, impeccable spelling and grammar in English. French is a plus! 4+ years of experience in a customer service role (preferably International process). Strong interpersonal skills, able to communicate effectively and confidently with customers and colleagues alike. Exceptionally customer-focused, understands and has delivered high standards of customer service. Decisive and solution-oriented, able to take and communicate difficult decisions and write difficult e-mails. Technology savvy. You re quick to adopt and use new technology and software Ability to manage and adapt in a busy, fast-paced environment. A high level of accuracy and attention to detail required to manage priorities at a pace. Ability to prioritize, de-escalate difficult situations, and manage customer expectations. Strong problem solver with the ability to show initiative/forward-thinking, assertiveness, and proactivity. Work Schedule and Patterns: 9-hour shift (8 working hours) 5 days a week (2 week-offs based on rota) Rotational Shifts - including night Office-based role Note: Immediate joiners are preferred. Designation may vary based on our organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for an Senior Associate Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager , as the Senior Associate Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers : Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support : Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance : Investigate and correct any errors made by partner drivers. Mentorship : Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership : Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Owning the Partner pipeline funnel across our international markets, from conception through to onboarding execution, including price and contract negotiations. Keeping up to date with newly onboarded Partners and smoothing out any issues in a timely and professional manner, including crisis and escalation management during the trial period. Document management, summarizing processes, learning and helping to replicate successful models across international markets. Creating business model conversion strategies in cities that are scaling and leading these conversions where required. Suggesting and implementing actions to improve the quality of partnership leads and identifying growth opportunities. Owning all partner contracts. Ensuring all templates are up-to-date and in line with current laws and operational requirements. Conduct market research for new and existing markets, including but not limited to price analysis, competitor analysis etc. Contributing to process structure and development for facility recruitment and onboarding. Be able to identify new and existing market strategies to improve our service offerings. Working with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships. Keeping up-to-date and familiar with all departmental operational changes to understand the sourcing requirements. Requirements: Excellent communication and relationship-building skills. Must be able to conduct remote presentations, discussions and negotiations with international stakeholders. Strong presentation & negotiation skills, with an understanding of budget restraints. Experience developing clear pipelines, and channel programmes for partner recruitment processes. Must be comfortable analyzing large data sets and must possess the ability to express and present clear logical thinking. Must be able to demonstrate creative thought processes for lead generation. Must be organized and a self-starter. Previous experience in a similar role, preferably for a start-up. Hindi / Urdu / Arabic / Spanish / French language skills preferred. Ambitious & entrepreneurial. Hungry for progression & process-driven.

Laundryheap is a fast-growing global on-demand laundry and dry cleaning service. Operating in over 14 countries and continuously expanding, we combine tech innovation with exceptional service to make laundry day a thing of the past. We partner with hospitality, corporate, and residential clients to deliver seamless laundry solutions, with a commitment to quality, reliability, and customer happiness. The Role We are seeking an experienced Client Success Manager (CSM) to join our growing EMEA team. You will be the key point of contact for our business clients primarily in the hospitality and corporate sectors ensuring their satisfaction, retention, and growth across the region. As the voice of the client within the business, you ll collaborate cross-functionally with Operations, Product, Sales, and Marketing to deliver outstanding service and drive long-term partnerships. Key Responsibilities Serve as the main contact for key accounts across EMEA, building strong and trusted relationships Onboard new clients, ensuring a smooth and professional transition from Sales Monitor account health, usage, and service levels proactively address issues and identify opportunities Analyse client data and feedback to drive continuous improvement and upsell opportunities Collaborate with internal teams to ensure SLAs are met and client expectations are exceeded Conduct regular performance reviews with clients and provide strategic recommendations Support renewals and expansion by identifying growth areas within existing accounts Maintain accurate records of client interactions, contracts, and feedback using CRM tools Advocate for the client within internal meetings, influencing roadmap and process improvements Requirements 3 5 years experience in client success, account management, or B2B relationship management, ideally within tech, SaaS, logistics, or hospitality services Strong interpersonal and communication skills able to manage both operational conversations and executive-level discussions Proven ability to manage multiple clients and projects simultaneously across diverse markets Comfortable with data able to interpret usage reports, client metrics, and identify trends Proactive, solutions-oriented, and commercially minded Experience working in a scale-up or fast-paced environment is a plus Fluency in English required; additional languages (Arabic, French, German) are a plus Willingness to travel across the EMEA region if required Work Schedule Monday-Friday 9-hour shifts (8 working hours + 1-hour break) Office-based role in Bengaluru What We Offer Competitive salary and performance bonus Opportunity to shape the client success function in a high-growth international company Dynamic, diverse, and collaborative team culture Laundry benefits (naturally!) and employee perks