7 Operational Delivery Jobs

As a part of this role, you will be responsible for strengthening operational delivery to maximize Agency business and customer acquisition. Your primary focus will be on delivering growth through revenue retention and generation initiatives. Collaborating closely with the Branch Operations Team, you will work towards generating customer leads and achieving targets efficiently. You will be expected to drive new initiatives by leveraging the existing customer base and exploring untapped markets to bring in new sales. It will be essential to manage customer parameters, particularly persistency for sales, and ensure the product mix aligns with the agreed-upon strategies. In addition, tracking competition on products, structures, and initiatives will be a key aspect of your responsibilities. Compliance with the guidelines set by the Compliance Team is crucial to maintain operational integrity. Building sustainable relationships and trust with existing customers through open and interactive communication will be a pivotal part of your daily tasks. Understanding clients" specific needs and financial situations by scheduling fact-finding appointments and assessing their current coverage and investments will also be required. Executing segmented product-based campaigns, following communication procedures, guidelines, and policies, as well as maintaining records of field sales calls and home visits are integral parts of this role. Applying appropriate solutions and up-selling methods to meet customer needs and ensuring customer satisfaction through follow-ups and query resolutions will be essential. Your role will also involve providing accurate, valid, and complete information to customers using the right methods and tools available to you.,

As a Strategic Delivery Partner in the MedTech & Healthcare sector, your primary responsibility will be to lead the execution strategy and ensure the success of the VAU. Your role will demand a unique combination of strategic thinking, leadership skills, and operational expertise to deliver exceptional services to customers. Collaborating closely with the Client Partner (CP) of the vertical, you will develop effective strategies to not only meet but exceed customer expectations through service delivery. Your focus will be on industrializing delivery capabilities in partnership with Horizontal Delivery Leads (HDLs) to drive revenue growth and support the overall expansion of the organization. Your expertise in end-to-end product lifecycle management, particularly in handling Large Projects, will be crucial for this role. A solid understanding of the MedTech/Healthcare domain, along with experience in managing global teams across various geographies, will be essential for success. You will be responsible for setting up core product development teams, from incubation to product management, testing, and quality assurance, while also ensuring compliance with medical regulatory requirements. Key Responsibilities: - Collaborate with the CP and VDL to scale the account effectively - Establish core product development teams and practices, including designing, testing, and quality management - Manage the end-to-end product lifecycle value chain in medical device areas - Oversee delivery execution worldwide, supporting the department/unit with a large team - Build and manage the Delivery team, focusing on hiring, capability development, and people management - Make strategic decisions on project execution to maximize customer benefits - Monitor KPIs for timely delivery and quality, ensuring customer satisfaction - Lead talent acquisition efforts effectively and manage risks related to resources, compliance, and more - Handle conflict resolution and escalations within the unit, focusing on financial performance and revenue generation - Support the SCP on strategy and Big Deals, developing local-global solutions and operationalizing strategies effectively - Foster strong customer relationships at senior levels, attending key business reviews and customer meetings - Develop successors within the team and lead specific initiatives to drive growth and optimization Work Experience: - Deep domain knowledge of product engineering, manufacturing processes, and supply chain in the MedTech and Healthcare sector - Strong relationships with technical managers and customers, with expertise in engineering processes and product lifecycle management - Commercial skills including negotiation, pricing, and sales strategy development - Experience in authoring complex proposals and negotiating contracts - Proficiency in leading cross-functional teams and driving profitable business growth - Excellent interpersonal and communication skills, with a results-driven and strategic mindset Overall, as a Strategic Delivery Partner in MedTech & Healthcare, your role will be pivotal in driving service excellence, revenue growth, and customer satisfaction through effective strategy execution and operational leadership.,

As a part of this role, you will be responsible for strengthening operational delivery to maximize Agency business and customer acquisition. Your primary focus will be on delivering growth through revenue retention and generation initiatives. It will be essential to collaborate closely with the Branch Operations Team to generate customer leads and achieve targets effectively. You will need to derive new initiatives through the existing customer base and explore new untapped markets to drive new sales. Leveraging various vectors will be crucial in achieving set targets. Managing customer parameters and persistency for sales done through effective communication and relationship management will be key aspects of your responsibilities. Additionally, you will be required to manage the product mix as agreed upon from time to time and track competition on products, structure, and initiatives. Ensuring compliance with the guidelines laid down by the Compliance Team is imperative to maintain operational standards. Building sustainable relationships and trust with existing customers through open and interactive communication will be a critical part of your role. Understanding clients" specific needs and financial situations by scheduling fact-finding appointments and assessing their current coverage and investments will be essential for success. You will also need to ensure segmented product-based campaigns, follow communication procedures, guidelines, and policies, keep records of field sales calls and home visits, and use appropriate solutions and up-selling methods. Performing timely follow-ups to ensure customer satisfaction, resolve queries, and take references will be part of your daily tasks. Providing accurate, valid, and complete information to customers using the right methods and tools will be essential to maintain high service standards and drive business growth effectively.,

As the Managerial Responsibilities at our organization, you will play a vital role in leading the Investment Analytics function and managing the client experience and operational delivery. Based in India, Pune, you will be responsible for implementing the delivery strategy and acting as the location lead for the business. Your key duties will include ensuring timeliness and accuracy across business deliverables, driving operational effectiveness, and establishing a core competency for conversions across sectors and regions. Working closely with the Management and Executive team, you will be involved in exploring, creating, directing, managing, and achieving agreed business objectives. This will also involve driving revenue and profit growth, managing executive global stakeholders across Global HUBS, Global Delivery, and Global Services, and fostering innovation, transformation, and productivity across the delivery organization. In this role, you will be tasked with developing and leading a large team, fostering high performance, and creating a destination for top talent. Additionally, you will be responsible for assessing impacts of regulatory changes, implementing consistent operational best practices, and coordinating the implementation of new funds, systems, and processes. Your responsibilities will also include serving on committees, helping define and implement new company initiatives, and acting as the location lead for the business function in Pune for supervisory and administrative requirements. Furthermore, you will be accountable for managing the headcount budget and other controllable costs effectively. As part of managing the Client Experience and Operational Delivery, you will establish high functioning teams of performance professionals, oversee all operational responsibilities, and ensure the accurate and timely delivery of reporting and data. You will continuously improve operational processes and policies, align strategic plans with corporate initiatives, and drive overall business strategy within the team. Moreover, you will ensure the team is adequately staffed and supported to achieve departmental goals, understand large complex client needs/strategies, and anticipate future client needs to deliver innovative solutions. You will also be responsible for developing, tracking, analyzing, and taking actions on business metrics and client KPIs, as well as training others on the State Street methodology. In addition, you will build strong relationships across the organization, cultivate a culture of accountability, and ensure that your team anticipates, monitors, actively manages, and reports all risk and compliance issues. You will lead, develop, and coach the team while displaying a culture of individual ownership of tasks and upholding the highest level of the Code of Conduct in your behavior. Furthermore, you will provide appropriate management information to support business unit decision-making, support the Risk Excellence culture, and adhere to limits of delegation and escalation procedures required by your manager. By following these guidelines, you will comply with internal policies and external regulations, contributing to the overall success of our organization. If you have any concerns or need to report any issues, you are encouraged to utilize State Street's Speak Up Line. We value transparency and accountability in our workplace to ensure a culture of integrity and ethical behavior. Job ID: R-757777,

As an integral part of Foodhub, you will be responsible for driving strategic medium and long-term planning for our diverse client base, which includes restaurants, takeaways, stadia, hotels, and bars across various regions. Your role will involve overseeing operational delivery and performance for key accounts, encompassing non-core, franchise, and stadium clients, with a focus on identifying process issues, devising solutions, and driving successful resolutions. You will play a pivotal role in defining strategic objectives for managers, agents, and team members, with the ultimate goal of fostering growth and maximizing revenue from key accounts on a global scale through effective account management practices. To excel in this position, you should bring a wealth of experience in senior management within a Contact Centre environment, particularly in the Account Management of high turnover, high-profile clients. The ideal candidate will possess a proven track record of leadership, demonstrating the ability to lead and inspire teams while maintaining a sharp focus on details and outcomes. We are seeking a dynamic individual with a positive, solution-driven attitude who thrives under pressure and enjoys tackling challenges head-on. Building strong relationships with colleagues, both within your team and across departments, will be crucial to your success in this role. If you are a team player who embraces our company culture, exhibits ambition, and is eager to advance your career in a fast-paced and innovative environment, we encourage you to apply for this exciting opportunity at Foodhub.,

Basic Function . Manage the Operational Delivery . Ensure all migrations are managed seamlessly . Map peer levels across client organization and establish peer level relationships within the client organization . Establishing operational performance goals . Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities . Put control measures in place to ensure adherence to budget and cost control Essential Functions This position is responsible for Utilities Operations outsourced to EXL. Key responsibilities include: . Lead and manage Utilities operations outsourced to EXL . Ensure consistent service delivery in a consultative and solutions-based capacity . Negotiating and finalizing SLA's with the Client - contract negotiation . Establishing a review/ reporting mechanism with the Client . Should have the ability to pre-empt potential issues and take proactive measures to address them . Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs . Provide guidance, supervision and review to Utilities operational teams to ensure that job responsibilities are met and are in line with Client's and EXL's goals and objectives . Develop and manage strong independent relationships with clients at senior positions . Oversee the continuous improvement of processes and the development of the team with the goal to achieve best practices and optimal output . Lead and coach the team to recruit and retain high caliber staff . Provide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management process . Review the progress of attrition action plans and check effectiveness

As a Lease Administration professional at JLL, you will play a critical role in delivering consistent and qualitative Lease Administration Abstraction services for our clients. You will lead a team responsible for managing the Abstraction aspect of Lease Administration and oversee the operational delivery of your team members. Your responsibilities will include recruitment, development, salary reviews, promotions, and day-to-day support, ensuring adherence to targeted KPIs and policies. You will also collaborate with internal stakeholders and contractors to drive continuous performance improvement and share best practices. In this role, you will be accountable for the highest qualitative delivery in Lease Administration. You will manage administrative and recruitment matters, act as a mentor to team members, and ensure the accuracy and timeliness of client abstractions. Additionally, you will be responsible for maintaining processes and procedures to comply with internal and external policies, resolving escalations, and encouraging teamwork and performance excellence. Your additional responsibilities will involve contributing to team meetings, maintaining respectful relationships with colleagues, managing regional business relations and stakeholder communication, and delivering excellent customer service. You will also be responsible for managing Abstraction staff, implementing start-up accounts, providing solutions for client needs, and ensuring strong leadership within the team. To succeed in this role, you should have impeccable expertise in lease administration, a minimum of 10-12 years of industry experience, strong attention to detail, knowledge of real estate leases and accounting, and the ability to prioritize work within tight deadlines. You should possess strong computer skills, project management skills, excellent communication skills, and the ability to manage a team effectively. If you are an avid reader, fast learner, critical thinker, and self-motivated team player with a strong sense of responsibility and accountability, this job is the perfect match for you. Join us at JLL and apply today to be part of our dynamic team.,