The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. Responsibilities The job roles and responsibilities are, ➢ Developing new and expanding existing Customer relationships by maximising customers business by suggesting appropriate acquisition channels leveraging social media and other forms of marketing to maximise clients customer’s reach.➢ Informs customers of new products or product enhancements to expand the relationship further.➢ Excellent people / Team Management skills.➢ Develop key metrics and reporting aids that accurately enable decision making and improvement.➢ Be a key point of contact for whatever team you are managing you are allocated and interact effectively with Senior Management in the pursuit of business goals.➢ Master the intricate details associated with each campaign such that a full accurate understanding of the task at hand is developed.➢ Build bridges with Agents and Team Leads garnering trust and loyalty, and inspiring them to higher levels of performance and career development.➢ Be instrumental in delivering improvements to team and process➢ Conduct staff performance reviews, assess needs, cost-benefit analysis and other operational strategy assessments.➢ Establish a high standard for productivity, quality, customer service as well as define user guidelines.➢ Develop company systems for customer interaction and voice response and control the implementation process.➢ Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.➢ Aid human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.➢ Summarize, collect and analyze trends and data for regular performance reports.➢ Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.➢ Looking for candidates with experience in Google My Business & SEO. Qualifications The candidate should have the below skill sets, ➢ Proven work experience as a Manager➢ Minimum of 6 years experience entailing BPO and Product based environment functions.➢ A skilled communicator, with a target oriented mind set.➢ Adept at nurturing positive relationships that cooperate in delivering objectives.➢ Project Management and Six Sigma Certificates are a bonus.➢ Able to deliver and thrive in high stress environments.➢ History of turning around failing campaigns and improving processes.➢ Not a Yes Man but rather able to deliver real facts with clarity and find mutual ground to work on.➢ Ideally Software company history, Software services, and Customers Services as well as Sales Process experience. We offer * Great work environment and friendly team culture* Competitive Pay* Cab Facilities.* Medical Insurance. These vacancies are urgent. Immediate Interviews. !
Job Title: Staff Software Engineer/Lead Engineer Department: Development - Engineering Key Responsibilities ● Design, develop, and maintain backend systems using Node.js, Express, and TypeScript. ● Build and optimize scalable, low-latency RESTful APIs and GraphQL schemas. ● Design and optimize both SQL and NoSQL databases to ensure high performance and scalability. ● Implement tools for system reliability and performance. ● Integrate identity servers and manage authentication protocols. ● Utilize cloud services for efficient application deployment and infrastructure management. ● Work with frontend developers using React Native for seamless integration. ● Iterate on applications based on feedback and analytics. ● Maintain detailed technical documentation. ● Ensure high standards of code quality through code reviews, automated testing, and adherence to best practices. ● Participate in agile processes and communicate effectively with team members. What You Bring Must-Have: ● 5+ years in software development with a focus on backend systems. ● Proven expertise in Node.js and Express. ● Strong experience with TypeScript for building robust, maintainable code. ● Deep experience in building and optimizing scalable APIs (RESTful and GraphQL). ● Expertise in designing and optimizing SQL and NoSQL databases. ● Proficient in using tools to ensure system reliability. ● Experience with authentication and authorization protocols. ● Strong knowledge of cloud services for deployment and infrastructure. ● Commitment to high standards of code quality through code reviews and best practices. ● Strong understanding of data structures, algorithms, and OOP. Show more Show less
Responsibilities The job roles and responsibilities are, ➤ This role entails calling both cold data as well as potential inbound data with view to reaching decision makers within Restaurants and food establishments in different regions of the UK/US/ANZ ➤ This is a fulfilling B2b process that suites confident, and organized sales professionals. ➤ As a Sales Agent within FoodHub it is essential to have a strong grasp of our wide range of products. ➤ You are expected to handle each call by understanding the potential client's actual needs and only then discussing how our ecosystem of products can help their business. ➤ Candidates will be selected on their ability to engage, build rapport, understand, and most importantly, effectively listen to capture the requirements correctly. ➤ Updating the CRM correctly in all areas is essential during the call and is used in reporting regularly. ➤ Grow your pipeline and achieve quality sales, on a weekly and monthly basis. Being diligent, motivated and driven to reach your targets and maximize on all potential opportunities provided is critical. ➤ Key KPI’s are calls dialed, warm and hot opportunities generated, and finally, sales target. Join a winning team that rewards performance and quality. Qualifications The candidate should have the below skill sets, ➤ Should have good communication skills ➤ Should have good convincing skills & Objection Handling. ➤ Proven track record in sales within B2B SME market ➤ Cold calling process and objection handling skills. ➤ Be a Fast Learner and a Team Player with an outgoing, confident attitude. ➤ Sales experience, and be familiar with dealing with B2B campaigns. ➤ Be able to communicate at all levels and have a keen eye on the deliverables. Years of Experience: 2 - 5 years of International Voice Experience. Min 1 year in Tele Sales background Show more Show less
➢ Have excellent communication skills both written and spoken English ➢ Have excellent analytical skills & quick to think on their feet ➢ Good customer service skills ➢ Time management, efficiency, the ability to meet deadlines and work with minimal supervision are all important ➢ Have a logical approach to problem solving – look for the simplest / most elegant solution to a problem ➢ Should be flexible with Rotational Shifts & rotational week offs Responsibilities: The job roles and responsibilities are, 1. Team Leadership: ● Lead and supervise a voice technical support team, ensuring effective communication and collaboration. ● Foster a customer-focused and service-oriented culture within the team. 2. Call Center Operations: ● Oversee the day-to-day operations of the voice support call center. ● Monitor call queues, agent performance, and service levels to meet or exceed set targets. 3. Training and Development: ● Conduct ongoing training sessions for voice support representatives to enhance their technical skills and customer service abilities. ● Ensure that team members are well-versed in product knowledge and troubleshooting techniques. 4. Quality Assurance: ● Implement quality assurance programs for voice support interactions to maintain high standards of service. ● Regularly review and assess recorded calls for accuracy, professionalism, and adherence to established procedures. 5. Performance Metrics: ● Set and track key performance indicators (KPIs) related to voice support, such as average handling time, first-call resolution, and customer satisfaction scores. 6. Customer Escalations: ● Handle escalated customer issues that require managerial intervention. ● Work closely with the team to address complex technical problems and ensure timely resolution. 7. Technology Management: ● Ensure that the voice support team has access to the necessary technology and tools to provide efficient assistance. ● Stay updated on advancements in voice support technologies and implement relevant solutions. 8. Documentation: ● Oversee the creation and maintenance of documentation for voice support processes, procedures, and frequently asked questions. 9. Shift and Schedule Management: ● Develop and manage schedules to ensure adequate coverage for voice support during business hours. ● Address staffing needs during peak call times or special circumstances. 10. Continuous Improvement: ● Identify areas for improvement in voice support processes and implement changes to enhance efficiency. ● Solicit feedback from customers and team members to drive continuous improvement initiatives. 11. Emergency Response: ● Develop and implement contingency plans for handling spikes in call volume, technical emergencies, or major incidents affecting voice support. ● Lead the team in responding promptly to critical issues. 12. Compliance and Security: ● Ensure that the voice support team adheres to compliance and security guidelines. ● Implement measures to protect sensitive customer information. 13. Cross-Functional Collaboration: ● Work closely with other departments, such as product development, to address product-related issues and ensure effective communication between teams. Show more Show less
Experience: 5 to 9 years of professional experience in mobile development. Minimum 3 years of hands-on experience with React Native. Technical Skills: Strong expertise in React Native, JavaScript, and TypeScript for building scalable applications. Proficient in state management solutions such as Redux and Context API . Experience integrating backend services using REST APIs, GraphQL, and modern data-fetching libraries . Familiarity with testing tools like Jest and Detox , with experience in implementing automated testing strategies for CI/CD. Strong understanding of native mobile development and how React Native bridges interact with native modules on iOS and Android . Show more Show less
Job Description: Experience 7 to 10 years of professional experience in mobile development, with at least 4 years focused on React Native. Technical Skills Deep understanding of React Native, JavaScript, and TypeScript for building scalable and maintainable applications. Proven experience with state management solutions such as Redux and Context API. Experience integrating with backend services using REST APIs, GraphQL, and other modern data-fetching libraries. Familiarity with testing tools such as Jest, Detox, and implementing automated testing strategies for continuous integration. Strong knowledge of native mobile development practices and how React Native bridges interact with native modules for both iOS and Android. Performance Tuning Demonstrated experience in optimizing React Native applications for performance, including lazy loading, reducing render times, and managing memory efficiently. Cross-Platform Expertise Ability to build and maintain codebases that run seamlessly on both iOS and Android platforms, ensuring UI consistency and performance parity. Security Awareness Understanding of secure coding practices and managing sensitive data within mobile apps. Nice-to-Have Experience with mobile development for wearables or other device integrations. Familiarity with CI/CD pipelines and automated build tools. Knowledge of native languages (Swift for iOS, Kotlin for Android) to customize and extend React Native components when needed. Show more Show less
Experience 5+ years of professional experience in mobile development, with at least 4 years focused on React Native. Technical Skills Deep understanding of React Native, JavaScript, and TypeScript for building scalable and maintainable applications. Proven experience with state management solutions such as Redux and Context API. Experience integrating with backend services using REST APIs, GraphQL, and other modern data-fetching libraries. Familiarity with testing tools such as Jest, Detox, and implementing automated testing strategies for continuous integration. Strong knowledge of native mobile development practices and how React Native bridges interact with native modules for both iOS and Android. Performance Tuning Demonstrated experience in optimizing React Native applications for performance, including lazy loading, reducing render times, and managing memory efficiently. Cross-Platform Expertise Ability to build and maintain codebases that run seamlessly on both iOS and Android platforms, ensuring UI consistency and performance parity. Security Awareness Understanding of secure coding practices and managing sensitive data within mobile apps. Nice-to-Have Experience with mobile development for wearables or other device integrations. Familiarity with CI/CD pipelines and automated build tools. Knowledge of native languages (Swift for iOS, Kotlin for Android) to customize and extend React Native components when needed.
This position holds responsibility for managing both the people and their performance, as well as talent development, within the Indian business context. It plays a crucial role in fostering a seamless connection between individuals and the business by implementing effective communication and initiatives aimed at enhancing learning, engagement, and performance. These efforts have a direct influence on the current timeframe, while also considering and preparing for future business scenarios. This role is essential in providing support to People Managers to enhance their effectiveness in overseeing their teams' performance and development. Additionally, this role collaborates closely with stakeholders on a variety of HR projects and initiatives, providing assistance in promoting employer branding and culture enhancements. This role reports to the Human Resources Director. Skills Required: The candidate should have the below skill sets, ➤ 8 to 12 years of practical experience in Human Resources or roles related to people management. ➤ A minimum of 4 years of experience in actively engaging and coaching people managers. ➤ Demonstrated capability and enthusiasm for working with data to effectively present metrics, outcomes, progress reports, and compliance information. ➤ Possesses the flexibility and resilience to influence stakeholders positively. ➤ Previous experience working with expatriates and in a global context is advantageous. ➤ Displays a strong interest and proficiency in handling data, metrics, analysis, and staying informed about trends. ➤ Adaptable to thrive in a highly diverse and fast-paced work environment, with a strong sense of urgency. ➤ Embraces an open mindset, exhibits curiosity, and has a willingness to learn. ➤ Willingness to be flexible to work in a UK Shift Roles: The job roles and responsibilities are, ➤ Lead the Human Resources function for a specific business unit and collaborate closely with key stakeholders to formulate and execute the HR strategy for the organization, ensuring the successful attainment of business objectives. ➤ Develop a strong grasp of the challenges faced by the business, its organizational structure, and talent-related issues to identify pertinent training requirements. ➤ Provide assistance in managing change initiatives, guaranteeing the effective implementation of Organizational Development (OD) interventions, which includes educating and communicating with the workforce. ➤ Conduct research into emerging industry trends and adapt them to align with our organization's practices and offerings, ensuring they remain in tune with evolving needs. ➤ Prepare presentations and accompanying trends for the leadership team, enabling them to make recommendations and drive changes related to HR and People-related matters. ➤ Possess experience in maintaining and enhancing key performance metrics such as absence rates, work adherence, and collaboration within the organization. ➤ Demonstrate expertise in launching satisfaction surveys, extracting trends, and ensuring that the necessary actions are taken to address the identified issues.
The job roles and responsibilities are, ➤ This role entails calling both cold data as well as potential inbound data with view to reaching decision makers within Restaurants and food establishments in different regions of the UK. ➤ This is a fulfilling B2b process that suites confident, and organized sales professionals. ➤ As a Sales Agent within FoodHub it is essential to have a strong grasp of our wide range of products. ➤ You are expected to handle each call by understanding the potential client's actual needs and only then discussing how our ecosystem of products can help their business. ➤ Candidates will be selected on their ability to engage, build rapport, understand, and most importantly, effectively listen to capture the requirements correctly. ➤ Updating the CRM correctly in all areas is essential during the call and is used in reporting regularly. ➤ Grow your pipeline and achieve quality sales, on a weekly and monthly basis. Being diligent, motivated and driven to reach your targets and maximize on all potential opportunities provided is critical. ➤ Key KPI’s are calls dialed, warm and hot opportunities generated, and finally, sales target. Join a winning team that rewards performance and quality. Requirements Years of Experience: 2 - 5 years of International Voice Experience. Minimum 1 year in Sales background Required Skills: The candidate should have the below skill sets, ➤ Should have good communication skills ➤ Should have good convincing skills & Objection Handling. ➤ Proven track record in sales within B2B SME market ➤ Cold calling process and objection handling skills. ➤ Be a Fast Learner and a Team Player with an outgoing, confident attitude. ➤ Sales experience, and be familiar with dealing with B2B campaigns. ➤ Be able to communicate at all levels and have a keen eye on the deliverables.
Role: Staff Software Engineer – Full-Stack (Frontend Focus) Drive innovation in our web and mobile platforms, ensuring seamless experiences across all touchpoints. Responsibilities Frontend Development & Architecture Architect, build, and optimize high-performance, scalable frontend applications using React.js, React Native, and JavaScript/TypeScript. Ensure seamless cross-platform compatibility across web and mobile (iOS & Android). Implement modern UI/UX best practices, accessibility standards, and responsive design principles. Full-Stack Development & API Integration Work with Node.js (Express/Nest.js) and databases (MongoDB, PostgreSQL, Firebase) to build and optimize backend services. Design and integrate RESTful APIs, GraphQL, and WebSockets for real-time data exchange. Implement serverless architectures (AWS Lambda, Firebase Functions) where applicable. Performance Optimization & Scalability Optimize app performance, lazy loading, and memory management for fast-loading UIs. Improve frontend rendering, reducing time-to-interactive (TTI) and optimizing React hydration. Enhance database query performance for large-scale applications. State Management & Component Reusability Utilize Redux, React Query, Redux Toolkit, or Context API to manage application state efficiently. Build reusable, modular, and maintainable components following best coding practices. Testing, Debugging & CI/CD Implement unit, integration, and end-to-end testing using Jest, React Testing Library, and Cypress. Set up and maintain CI/CD pipelines (GitHub Actions, Bitrise, Fastlane) for automated deployments. Debug and resolve frontend/backend issues related to performance, security, and API integrations. Collaboration & Leadership Work closely with designers, backend engineers, and product managers in an agile development environment. Mentor junior developers, lead code reviews, and drive engineering best practices. Requirements Required Skills & Experience 5+ years of professional experience in software development, with a focus on frontend engineering. Expertise in React Native, and TypeScript/JavaScript. Strong understanding of state management (Redux, Recoil, Zustand, Context API). Hands-on experience with Node.js, Express.js/Nest.js, and database technologies (MongoDB, PostgreSQL, Firebase). Experience integrating GraphQL, REST APIs, WebSockets, and third-party SDKs. Familiarity with containerization (Docker, Kubernetes) and cloud platforms (AWS, GCP, Firebase). Proficiency in secure coding practices, OAuth, JWT authentication, and data encryption.
As an integral part of Foodhub, you will be responsible for driving strategic medium and long-term planning for our diverse client base, which includes restaurants, takeaways, stadia, hotels, and bars across various regions. Your role will involve overseeing operational delivery and performance for key accounts, encompassing non-core, franchise, and stadium clients, with a focus on identifying process issues, devising solutions, and driving successful resolutions. You will play a pivotal role in defining strategic objectives for managers, agents, and team members, with the ultimate goal of fostering growth and maximizing revenue from key accounts on a global scale through effective account management practices. To excel in this position, you should bring a wealth of experience in senior management within a Contact Centre environment, particularly in the Account Management of high turnover, high-profile clients. The ideal candidate will possess a proven track record of leadership, demonstrating the ability to lead and inspire teams while maintaining a sharp focus on details and outcomes. We are seeking a dynamic individual with a positive, solution-driven attitude who thrives under pressure and enjoys tackling challenges head-on. Building strong relationships with colleagues, both within your team and across departments, will be crucial to your success in this role. If you are a team player who embraces our company culture, exhibits ambition, and is eager to advance your career in a fast-paced and innovative environment, we encourage you to apply for this exciting opportunity at Foodhub.,
As a Product Owner, you will be a key member of our Agile development team, responsible for defining, prioritizing, and managing the product backlog. Your role will bridge the gap between business strategy, user needs, and technical execution, ensuring that our products deliver maximum value to our customers and stakeholders. Your ability to communicate effectively, make critical decisions, and collaborate with cross-functional teams will be crucial to the success of our products. This role reports to the Head Of Product. Years of Experience: 2-4 years Required Skills: ● 2-4 years of experience in a Product Owner or similar role within an Agile development environment. ● Strong understanding of Agile methodologies, particularly Scrum, and experience working in Agile teams. ● Excellent written and verbal communication skills, with the ability to convey complex ideas clearly. ● Proficiency in using backlog management tools and collaboration software. Analytical mindset with the ability to interpret data and user feedback to make informed decisions. ● Strong problem-solving skills and the ability to adapt to changing priorities. Collaborative and team-oriented approach, with the ability to influence and motivate others. ● Experience with user experience principles and design collaboration is a plus. Responsibilities : ● Develop and execute product strategy in alignment with company objectives. ● Conduct market research and competitive analysis to identify customer needs and market trends. ● Define and prioritize features for the product roadmap based on customer feedback and business goals. ● Collaborate with cross-functional teams including engineering, design, marketing, and customer success. ● Manage the end-to-end product development process from concept to launch. ● Champion user experience and advocate for user-centric design principles. ● Analyze product metrics and user behavior data to inform decision-making. ● Communicate product updates, milestones, and priorities to internal stakeholders and external partners. ● Develop go-to-market plans for new product launches and feature releases. ● Gather and synthesize customer feedback to continuously improve the product
The job roles and responsibilities are, ➤ This role entails calling both cold data as well as potential inbound data with view to reaching decision makers within Restaurants and food establishments in different regions of the UK. ➤ This is a fulfilling B2b process that suites confident, and organized sales professionals. ➤ As a Sales Agent within FoodHub it is essential to have a strong grasp of our wide range of products. ➤ You are expected to handle each call by understanding the potential client's actual needs and only then discussing how our ecosystem of products can help their business. ➤ Candidates will be selected on their ability to engage, build rapport, understand, and most importantly, effectively listen to capture the requirements correctly. ➤ Updating the CRM correctly in all areas is essential during the call and is used in reporting regularly. ➤ Grow your pipeline and achieve quality sales, on a weekly and monthly basis. Being diligent, motivated and driven to reach your targets and maximize on all potential opportunities provided is critical. ➤ Key KPI’s are calls dialed, warm and hot opportunities generated, and finally, sales target. Join a winning team that rewards performance and quality. Requirements Years of Experience: 2 - 5 years of International Voice Experience. Minimum 1 year in Sales background Required Skills: The candidate should have the below skill sets, ➤ Should have good communication skills ➤ Should have good convincing skills & Objection Handling. ➤ Proven track record in sales within B2B SME market ➤ Cold calling process and objection handling skills. ➤ Be a Fast Learner and a Team Player with an outgoing, confident attitude. ➤ Sales experience, and be familiar with dealing with B2B campaigns. ➤ Be able to communicate at all levels and have a keen eye on the deliverables.
This role reports to the Team Manager. Years of Experience: 5 - 7 years Required Skills: ● Basic to intermediate understanding of both PPC and SEO concepts ● Hands-on experience with Google Ads, Meta Ads Manager, Google Analytics, and Google Tag Manager ● Familiarity with SEO tools such as SEMrush, Ahrefs, Screaming Frog, or Google Search Console ● Knowledge of digital marketing metrics like CTR, CPC, Quality Score, organic CTR, and domain authority ● Strong analytical skills and a data-driven mindset ● Ability to support tracking, UTM tagging, and conversion setup ● Proficiency in Excel-Google Sheets for reporting ● Strong written communication skills for ad copy and SEO content suggestions PPC: ● Assist in setting up and managing PPC campaigns (Search, Display, Performance Max, etc.) ● Manage and support multiple client campaigns simultaneously, ensuring timely updates and performance tracking ● Conduct keyword research, competitor benchmarking, and audience targeting for paid campaigns ● Write compelling ad copy and help with A-B testing ● Monitor campaign performance using tools like Google Ads, Meta Ads Manager, and Google Analytics ● Track conversions and optimize campaigns for KPIs like ROAS, CTR, CPC, and CPA ● Prepare performance reports and dashboards for internal teams or clients. SEO: ● Conduct keyword research for organic search growth using tools like Google Keyword Planner, SEMrush, or Ahrefs ● Assist with on-page SEO- optimizing meta titles, meta descriptions, header tags, and internal linking ● Support technical SEO tasks such as site speed improvements, sitemap submissions, and fixing crawl errors ● Help with content optimization for blogs, landing pages, and product-service pages to improve search rankings ● Monitor and report on keyword rankings, organic traffic trends, and SEO KPIs ● Support link-building outreach campaigns and off-page SEO initiatives ● Stay updated on Google algorithm changes and SEO best practices
Job description Job Description Senior DevOps Engineer Location: [Chennai] - Work From Office Employment Type: Full-time Experience: 4+ years About the Role We are looking for a Senior DevOps Engineer who can drive our cloud infrastructure, automation, and platform engineering initiatives. The ideal candidate will have deep expertise across cloud platforms, containers, CI/CD, and modern DevSecOps practices, while also mentoring the team and influencing architecture and strategy. Key Responsibilities Design, implement, and manage multi-cloud and hybrid infrastructures (AWS, Azure, GCP) with a focus on cost efficiency. Build, scale, and secure containerized environments using Docker, Podman, Kubernetes (EKS/AKS/GKE), Helm, Kustomize, and service meshes (Istio/Linkerd). Drive CI/CD pipelines with GitHub Actions, GitLab CI, ArgoCD, Tekton, and Jenkins X; implement progressive delivery (blue/green, canary, feature flags). Implement Infrastructure as Code (IaC) using Terraform, Pulumi, Crossplane, and Ansible with GitOps (ArgoCD/FluxCD). Establish strong observability and monitoring practices using Prometheus, Grafana, Loki, Tempo, ELK/EFK, OpenTelemetry, and enterprise tools (Datadog, Dynatrace, AIOps). Champion DevSecOps practices : IAM hardening, secrets management (Vault, SOPS), vulnerability scanning (Trivy, Checkov), runtime security (Falco, Kyverno, OPA), and compliance (CIS, SOC2, GDPR). Automate workflows using Python, Go, Bash , and integrate REST/GraphQL APIs, serverless, and event-driven automation. Leverage AI/ML in DevOps for log analysis, anomaly detection, auto-remediation, and productivity tools (GitHub Copilot, ChatGPT). Contribute to architecture & strategy : scalable, resilient, and cost-efficient platforms; platform engineering (Backstage, Crossplane); GreenOps initiatives. Lead by example: drive blameless postmortems, mentor junior engineers, and evangelize DevOps best practices across teams. Qualifications Proven experience in multi-cloud architectures (AWS/Azure/GCP). Strong background in Kubernetes ecosystem and container orchestration at scale. Advanced knowledge of CI/CD pipelines and progressive delivery techniques. Hands-on expertise with Infrastructure as Code and GitOps workflows. Experience in observability, monitoring, and incident management . Solid understanding of security, compliance, and DevSecOps frameworks . Strong programming/scripting skills (Python, Go, Bash). Exposure to AI/ML applications in DevOps is a plus. Excellent communication, mentoring, and leadership skills.