Operation Manager

Job Title: Client Relations Manager

Location: Bangalore, Karnataka

Company: Perpex Insights LLP

Department: Operations

Reporting to: Operations Head / Founders

Employment Type: Full-Time

About Perpex Insights LLP

Perpex Insights LLP is a multidisciplinary business solutions firm operating at the intersection of sales acceleration, human capital development, startup incubation, and marketing strategy. We are committed to empowering organizations and individuals through pragmatic, execution-focused support. With headquarters in Kerala and operational presence in Bangalore and the UAE, our team works closely with startups, corporates, and educational institutions to deliver growth-centric outcomes.

Role Overview

We are seeking a highly motivated, organized, and client-focused Operation Manager to join our Bangalore team. The individual will act as the primary point of contact between clients and our internal teams, ensuring seamless service delivery, relationship continuity, and high levels of client satisfaction. This role requires someone who can manage multiple client accounts, oversee service execution, and preemptively solve challenges to foster long-term partnerships.

Key Responsibilities

1. Client Relationship Management

• Serve as the face of Perpex Insights for all client interactions post-onboarding.
• Build, maintain, and deepen client relationships through regular communication, feedback loops, and strategic check-ins.
• Understand client goals, operational challenges, and expectations, and align internal service delivery accordingly.
• Act as a proactive liaison between client stakeholders and internal departments (Sales, Operations, HR, Marketing, and Finance).

2. Operational Execution and Service Oversight

• Coordinate and track the timely execution of deliverables across services such as PlaceX (recruitment), SaleX (sales execution), Marketrix (digital marketing), and Perpex B-School training.
• Maintain project and client trackers, SLAs, and escalation matrices.
• Facilitate internal alignment calls to review deliverables and communicate updates to clients regularly.

3. Issue Resolution & Escalation Handling

• Preemptively identify operational or communication bottlenecks and resolve them efficiently.
• Handle complaints or escalations in a structured, empathetic, and solution-oriented manner.
• Maintain documentation of resolutions and learning logs for internal improvement.

4. Client Retention and Upsell Initiatives

• Understand the broader needs of each client to propose value-added services or extensions.
• Collaborate with Sales or Founders to craft customized solutions where necessary.
• Track client health metrics (renewal likelihood, satisfaction scores, engagement rate).

5. Documentation and Reporting

• Maintain detailed minutes of meetings, performance reports, feedback summaries, and delivery status updates.
• Create Monthly Business Review (MBR) decks, ROI reports, and service dashboards to be presented to the client and leadership.
• Assist in drafting and managing contracts, MoUs, and service agreements with clients.

Qualifications & Experience

Mandatory Requirements:

• Bachelor's Degree in Business Administration, Marketing, Communication, or any relevant discipline.
• Minimum 3–5 years of experience in client servicing, account management, or customer success roles, preferably in consulting, HR services, digital marketing, or training sectors.
• Prior exposure to startup ecosystems or working in a growth-stage company is highly preferred.

Preferred Skills:

• Strong understanding of business operations across sales, marketing, HR, and client delivery.
• Excellent interpersonal and communication skills—both verbal and written.
• Strong organizational skills with the ability to manage multiple clients simultaneously.
• Empathy, diplomacy, and emotional intelligence in handling client relationships.
• Tech-savvy; should be comfortable using CRM tools, task/project management platforms (e.g., Zoho, Trello, ClickUp), and basic Excel or Google Sheets.

Behavioral Traits & Cultural Fit

• Entrepreneurial mindset and ownership-driven.
• High levels of integrity, transparency, and accountability.
• Resilience under pressure and ability to multitask.
• Collaborative spirit but can function independently without micro-management.
• Growth-focused, feedback-positive, and solution-oriented.

Work Schedule & Location

• Work Location: Bangalore Office (On-site, with occasional travel to Kerala HQ or client sites as required).
• Timings: Monday to Saturday (Alternative Saturdays off), 9:30 AM to 6:30 PM.
• Flexibility expected based on client calls or review meetings.

Remuneration

• Competitive CTC as per industry standards and experience.
• Performance bonuses based on client retention, satisfaction metrics, and service excellence.
• Opportunity for long-term role expansion and leadership growth within the company.

How to Apply

Interested candidates may send their updated resume and a short cover letter to hr@perpex.in with the subject line:

Application – Operation Manager – Bangalore

Job Types: Full-time, Permanent, Fresher

Pay: ₹330,000.00 - ₹550,000.00 per year

Benefits:

• Cell phone reimbursement

Language:

• Malayalam (Required)

Work Location: In person