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Position: OCM Change Manager Location: Pan India Experience: 12–15 years Domain: Retail Company Overview HCL Technologies is a global leader in IT services and digital transformation, partnering with enterprises to engineer innovative solutions for the digital era. Our Retail practice helps top retailers worldwide reimagine customer engagement, optimize operations, and accelerate growth through cutting‑edge technology. Role Overview As an OCM (Organizational Change Management) Change Manager in our Retail domain, you will be responsible for planning and executing change management strategies that drive adoption of new processes, technologies, and ways of working. You will partner closely with business leaders, project teams, and HR to ensure seamless transitions and sustained benefits realization across large‑scale retail initiatives. Key Responsibilities • Change Strategy & Planning: Develop comprehensive OCM strategies and roadmaps aligned to project goals, covering stakeholder analysis, communication, training, and resistance management. • Stakeholder Engagement: Identify and map key stakeholders (executive sponsors, business users, support teams); build strong relationships to secure buy‑in and champion advocacy. • Impact & Readiness Assessments: Conduct change impact analyses and organizational readiness assessments to tailor interventions and prioritize efforts. • Communications Management: Design and execute targeted communication plans—newsletters, intranet updates, town halls—to keep stakeholders informed and engaged. • Training & Enablement: Partner with Learning & Development to develop curricula, job aids, e‑learning modules, and instructor‑led workshops that equip users with new skills and processes. • Resistance & Reinforcement: Anticipate and address resistance through coaching, focus groups, and feedback loops; establish reinforcement mechanisms (surveys, scorecards, recognition programs) to sustain change. • Metrics & Reporting: Define and track OCM KPIs (adoption rates, training completion, stakeholder sentiment) to measure progress and course‑correct as needed. • Governance & Best Practices: Establish change governance forums, templates, and playbooks; share lessons learned and promote a culture of continuous improvement. Required Qualifications & Skills • 15–18 years of experience in organizational change management, with at least 5 years leading OCM for large retail transformations. • Deep understanding of retail operations (store operations, supply chain, merchandising, loyalty programs) and associated technology rollouts. • Proven expertise with OCM frameworks and methodologies (Prosci ADKAR, Kotter’s 8‑Step, Lewin’s Change Model). • Strong stakeholder‑management skills, with experience influencing senior executives and cross‑functional teams. • Excellent written and verbal communication skills; able to craft compelling messages for diverse audiences. • Experience designing and delivering training programs and change workshops. • Analytical mindset with ability to define metrics, collect feedback, and report on change effectiveness. • Familiarity with change management tools (e.g., WalkMe, SharePoint, SuccessFactors) and project management practices. Preferred Qualifications • Prosci Change Management Certification or equivalent. • Experience with agile transformations and scaled‑agile frameworks (SAFe). • Background in digital adoption platforms and analytics. • Master’s degree in Organizational Psychology, Change Management, Business Administration, or related field. Education • Bachelor’s degree in Business Administration, Human Resources, Organizational Psychology, or related discipline (Master’s preferred). Behavioral Competencies • Influence & Collaboration: Build consensus and foster partnerships across business, IT, and HR teams. • Strategic Thinking: Anticipate change impacts and align OCM activities with long‑term business objectives. • Adaptability: Navigate ambiguity and adjust plans in a fast‑paced, dynamic retail environment. • Empathy & Resilience: Understand stakeholder perspectives, manage resistance, and maintain momentum. • Continuous Improvement: Drive innovation in change practices and share best practices across the organization. Show more Show less
