Ocean import Pricing

Job Opening: Ocean Import Pricing (Navi Mumbai)

Job Overview:

• Responsible for taking care of Ocean imports pricing and look after customer service and operations escalations. 
• Leading team, and handling escalations related to imports pricing, customer service & Operations. 
• Negotiate rates from the Shipping Line/Overseas agents for optimize profitability. 
• Timely and effective quoting of prices for Sea Imports Shipments. 
• Timely response to customer queries on rates, issues, updates and developing relations with the customer for proposing other services verticals. 
• Demonstrates strong negotiation abilities and excels in relationship-building with carriers and agents, maintaining a firm grip on bookings and capacity management.  
• Dedicated to the development and expansion of ocean import as a product, overseeing budgeting, and ensuring departmental profitability to drive regional growth and success. 
• Customer Retention. 

Pricing:

• Negotiate Rates with Carriers for Ocean imports. 
• Coordinate with various agents, and shipping lines for the best available Freight always. 
• Coordinate with overseas agent and the principals for pricing. 
• Obtain the best rates with sufficient margins of profit 
• Provide timely response to inquiries relating to job costing, shipment status, revisions and invoices from agents. 
• Maintain SOP and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers 
• Develop and interpret overseas partner rate agreements for customs clearance requirements, documentation needs, rates competitiveness and quality of service for our clients. 
• Oversee audits of vendor invoices (vs. negotiated rates) and routing accuracy to ensure company profitability. 
• Assist with the settlement of disputed charges on vendor invoices. 
• To ensure that the quote is approved by Customer/Agent and the same is documented. 
• Ensure Zero Operations / Co-ordination failure. 
• To obtain KYC of all Customers. 

Customer Service:

• Handle freight pricing for ocean imports trades, including rate analysis, market rate knowledge, cost structures, and trade goals. 
• Coordinate and manage all customer service activities. 
• Define and implement error-free processes, procedures, and work instructions for customer service. 
• Collaborate with the team to accomplish daily tasks efficiently and effectively. 
• Work with the Customer Service Team to manage import shipments (both free-hand and nominated) and support accounts handled by Sales/Marketing teams. 
• Coordinate with Documentation, Accounts, and Operations Teams to manage shipments. 
• Train the Customer Service Team on handling import shipments. 
• Ensure accurate KYC data entry, including PAN number, credit period, and rebates (FAC). 
• Provide timely and accurate responses to emails and telephone inquiries, offering efficient support to stakeholders. 
• Coordinate and correspond with home/overseas agents and carriers. 
• Resolve overcharge issues at transit points to destination. 
• Keep all departments and ICDs updated on destination charges and agent information. 
• Distribute essential notices to departments and ICDs. 
• Address and resolve issues at ICDs and branches. 
• Maintain reports on sales volume and projections, presenting them at weekly/monthly meetings. 
• Monitor and review profit and loss with the Route Development Manager or Reporting Manager and obtain necessary approvals to resolve overcharge issues. 
• Track and record uncleared shipments, ensuring customer notifications are handled professionally and deliveries are made promptly. 
• Provide support to sales personnel from job initiation to shipment closure as assigned by the Reporting Manager. 
• Perform any other tasks as directed by the Reporting Manager.

If you’re interested or know someone suitable for this role, please share the updated CV at aksha.k@fastlogisticscargo.com.

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#Hiring #LogisticsJobs #OceanImport #CareerOpportunity