NOC Engineer

Job Description

Job Title: NOC Engineer 📍 Location: New Town, Kolkata 🕒 Experience Required: 3–5 Years 🏢 Department: Network Operations Center (NOC) 📄 Job Type: Full-Time | Telecom Services Job Summary: We are looking for a skilled and proactive NOC Engineer to join our Network Operations Center team. The ideal candidate will have hands-on experience with Asterisk, VoIP, Linux systems, and networking , along with a strong understanding of SIP and telephony protocols. This role requires a problem-solver with a collaborative mindset and a passion for optimizing system performance. Mandatory Skills: Minimum 3 years of hands-on experience with Asterisk , VoIP , and networking . Proficient in Linux distributions such as Ubuntu, CentOS, or Debian. Strong understanding of TCP/IP , SIP , NAT , PAT , and firewall configurations . Experience with package management tools (e.g., yum, apt). Proficiency in scripting languages : Bash, Perl, PHP, Python. Experience working with MySQL and MongoDB databases. Familiarity with Asterisk AGI, AMI, ARI , and IPPBX/EPABX systems. Strong troubleshooting skills in voice and network communication protocols . Preferred Skills (Good to Have): Over 5 years of experience in a relevant telecom/VoIP domain. Hands-on experience with VoIP gateways/SBCs like OpenSIPS and Kamailio . Familiarity with telephony monitoring, alerting , and logging tools . Understanding of call routing, rating , and billing systems . Knowledge of open-source telecom technologies and AI/ML applications. Experience developing and deploying custom PBX solutions . Key Responsibilities: Understand and maintain the architecture and integration of telephony services. Operate and expand SIP proxies (e.g., Kamailio/OpenSIPS). Design and implement feature enhancements in telephony platforms. Provide Level 3 technical support , including advanced troubleshooting and triage. Monitor telephony traffic for performance issues and anomalies. Respond promptly to system alerts to maintain high availability and reliability. Build and maintain QA, monitoring, alerting, and logging tools. Collaborate with internal teams on system maintenance and deployments . Integrate with systems for call routing, rating , and billing . Soft Skills: Excellent verbal and written communication skills. Strong interpersonal and collaboration abilities. A positive attitude with a proactive approach to problem-solving. Ability to work independently and within cross-functional teams. Show more Show less