Nexthink Specialist

Job Description

Company Overview GiGa-Ops Global Solutions is a forward-thinking technology company focused on delivering innovative solutions that drive efficiency and enhance user experience. Our mission is to empower businesses with cutting-edge technology and data-driven insights. We value collaboration, integrity, and continuous improvement in our pursuit of excellence. At GiGa-Ops, we foster a vibrant work culture where teamwork and creativity are encouraged, allowing us to push boundaries and achieve exceptional results. Position: Nexthink Specialist We are looking for a skilled Nexthink Specialist to join our team on-site in India. The ideal candidate will play a critical role in optimizing user experience and performance through data-driven insights provided by Nexthink. If you have a passion for technology and a proactive approach to problem-solving, we want to hear from you! Role Responsibilities Implement and manage the Nexthink platform to monitor user experience. Analyze data to identify trends and areas for improvement. Prepare detailed reports on user satisfaction and system performance. Collaborate with IT and other departments to resolve user issues. Educate teams on Nexthink capabilities and best practices. Perform troubleshooting for any Nexthink-related issues. Monitor application performance and user behavior. Provide insights to improve IT service delivery. Engage with stakeholders to understand their requirements. Facilitate training sessions for users on Nexthink tools. Maintain technical documentation related to Nexthink processes. Contribute to IT projects aimed at enhancing user experience. Ensure compliance with data protection regulations during data handling. Identify opportunities for process automation using Nexthink. Regularly review and optimize Nexthink configurations for performance. Qualifications Bachelor's degree in IT, Computer Science, or related field. Proven 6+ experience with Nexthink or similar monitoring tools. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Experience in performance monitoring and user experience analytics. Understanding of IT infrastructure and operations. Proficiency in data analysis and reporting tools. Cisco, Microsoft, or relevant IT certifications are a plus. Strong attention to detail and accuracy. Ability to manage multiple priorities and projects concurrently. Proficient in creating technical documentation. Experience in project management methodologies. Ability to work both independently and as part of a team. Strong customer service orientation. Familiarity with troubleshooting software and hardware issues. Willingness to continuously learn and adapt in a fast-paced environment. Skills: troubleshooting,nexthink,technology,skills,reporting tools,data analysis,user experience,performance monitoring,project management,data,user experience analytics,customer service,technical documentation,communication,ops,it Show more Show less