Nexthink Specialist

GiGa-Ops Global Solutions is a forward-thinking technology company focused on delivering innovative solutions that drive efficiency and enhance user experience. Our mission is to empower businesses with cutting-edge technology and data-driven insights. We value collaboration, integrity, and continuous improvement in our pursuit of excellence. At GiGa-Ops, we foster a vibrant work culture where teamwork and creativity are encouraged, allowing us to push boundaries and achieve exceptional results.

We are looking for a skilled Nexthink Specialist to join our team on-site in India. The ideal candidate will play a critical role in optimizing user experience and performance through data-driven insights provided by Nexthink. If you have a passion for technology and a proactive approach to problem-solving, we want to hear from you!

• Implement and manage the Nexthink platform to monitor user experience.


• Analyze data to identify trends and areas for improvement.


• Prepare detailed reports on user satisfaction and system performance.


• Collaborate with IT and other departments to resolve user issues.


• Educate teams on Nexthink capabilities and best practices.


• Perform troubleshooting for any Nexthink-related issues.


• Monitor application performance and user behavior.


• Provide insights to improve IT service delivery.


• Engage with stakeholders to understand their requirements.


• Facilitate training sessions for users on Nexthink tools.


• Maintain technical documentation related to Nexthink processes.


• Contribute to IT projects aimed at enhancing user experience.


• Ensure compliance with data protection regulations during data handling.


• Identify opportunities for process automation using Nexthink.


• Regularly review and optimize Nexthink configurations for performance.

• Bachelors degree in IT, Computer Science, or related field.


• Proven 6+ experience with Nexthink or similar monitoring tools.


• Strong analytical and problem-solving skills.


• Excellent verbal and written communication skills.


• Experience in performance monitoring and user experience analytics.


• Understanding of IT infrastructure and operations.


• Proficiency in data analysis and reporting tools.


• Cisco, Microsoft, or relevant IT certifications are a plus.


• Strong attention to detail and accuracy.


• Ability to manage multiple priorities and projects concurrently.


• Proficient in creating technical documentation.


• Experience in project management methodologies.


• Ability to work both independently and as part of a team.


• Strong customer service orientation.


• Familiarity with troubleshooting software and hardware issues.


• Willingness to continuously learn and adapt in a fast-paced environment.