Network Operations Center Engineer

About the Company

We are seeking a proactive and detail-oriented Network L1 Support Engineer in Navi Mumbai, India. The role involves providing first-line technical support for network-related issues, ensuring smooth operations, and escalating complex incidents to higher-level support when necessary. The ideal candidate should have a solid understanding of networking fundamentals, troubleshooting skills, and the ability to work in a fast-paced environment.

About the Role

The role involves providing first-line technical support for network-related issues, ensuring smooth operations, and escalating complex incidents to higher-level support when necessary.

Responsibilities

• Monitor and maintain network infrastructure, including switches, routers, firewalls, and wireless devices.
• Provide first-level support for network incidents, connectivity issues, and user queries.
• Perform basic troubleshooting of LAN, WAN, and VPN connectivity problems.
• Escalate unresolved issues to L2/L3 engineers or vendors with detailed logs and documentation.
• Monitor network performance using tools and generate reports as required.
• Assist in implementing routine changes, updates, and patch management on network devices.
• Maintain accurate documentation of network incidents, troubleshooting steps, and solutions.
• Provide support for end-users on connectivity and access-related problems.
• Work closely with the IT team to ensure timely resolution of service requests and incidents

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2–3 years of experience in IT/network support roles.

Required Skills

• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, switching).
• Hands-on experience with Cisco, Juniper, or similar network devices (preferred).
• Familiarity with firewalls, VPN, and wireless technologies.
• Basic knowledge of network monitoring tools (e.g., SolarWinds, PRTG, Nagios).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work in shifts, including weekends if required.

Preferred Skills

• CCNA (Cisco Certified Network Associate) or equivalent.
• CompTIA Network+ or similar entry-level networking certifications.

Equal Opportunity Statement

We are committed to diversity and inclusivity.