Network Operations Center Engineer

Network Operations Center Engineer

Purpose:

L1 support on Incident resolutions

Key Responsibilities:

• Utilize

  strong technical skills on L2 and L3 networking protocols

  to support network operations.
• Apply understanding of

  cloud platforms

  such as GCP, AWS, Azure, and IBM to enhance network performance and reliability.
• Implement

  ITIL incident, problem, and change management practices

  , adhering to defined service level agreements.
• Demonstrate

  flexibility in work approach and responsibilities

  , including participation in

  24/7 rotational shifts

  .

• Investigate and resolve network faults

  , handling incidents (P1 through P4) within specified SLAs.

• Collaborate closely with external suppliers

  (e.g., BT, Verizon) to address ongoing issues effectively.

• Report network status to key stakeholders

  , ensuring transparency and timely communication.
• Exhibit

  self-starter qualities

  , capable of working with minimal supervision.
• Display

  self-motivation

  and the ability to

  multitask efficiently

  .
• Maintain a

  positive and cooperative attitude

  , even in stressful situations.

Qualification:

Certifications (Preferred but Not Mandatory):

• CCNA

  (Cisco Certified Network Associate) - Fundamental networking knowledge.
• General networking concepts.

• ITIL Foundation

  - Understanding IT service management processes.

Technical Skills:

• Networking Basics:

  OSI Model, TCP/IP, VLANs, Subnetting, Palo Alto Firewalls, Routing & Switching.

• Monitoring Tools:

  Experience with tools like BMC Helix, Nagios.

• Incident Handling:

  Familiarity with ticketing systems like SMP, Remedy, or Jira.

• Basic Troubleshooting:

  Ability to perform ping, traceroute, telnet, SSH, SNMP checks for connectivity issues.

• Linux/Windows Basics:

  Understanding log analysis and CLI commands.

• Cloud & Virtualization (Optional):

  Exposure to AWS, Azure, or GCP can be beneficial.

Soft Skills & Competencies:

• Strong

  analytical and problem-solving skills

  .
• Good

  communication skills

  (to interact with L2 teams, vendors, and stakeholders).

• Attention to detail

  for monitoring alerts and logs.
• Ability to

  work in shifts

  (24/7 operations).

• Incident documentation and escalation skills

  .

Work Experience:

• Minimum

  1-2 years of experience

  in Network Monitoring or Technical Support roles.

Key Differentiators Between Role Proficiencies (Optional):

Primary Responsibilities:

• All

  Event management related tasks

  for all the IP Connectivity managed CIs by following support guidelines/ZLDs.

• L1 investigation

  based on alert occurrence & issues reported by end-users.