NCE L3

Neo Prism

karunasree@neoprisminc.com

Job Title: BCS NCE L3

Location:

Contract to Hire

What You’ll Do

Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. Support presale activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Create and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals. Play the role of an individual contributor.

Decision Making / Impact

•       Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.

•       Ability to understand and communicate project scope and map it to customer business goals and objectives.

Role and specific responsibilities

•       Associate with customers along with appropriate internal and external resources' deployment/optimization of Cisco services and solutions.

•       Takes ownership of task/project implementation for assigned engagements.

•       Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.

•       Prepare a strategy to improve network through audits.

•       Analyze and audit network to identify discrepancies and recommend corrections.

•       Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.

•       Builds and/or use test environments as required to resolve sophisticated problems & compatibility issues.

•       Demonstrates software skills and tools to configure, deploy Cisco products and solutions.

•       Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).

•       Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.

Who You’ll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver a best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Who You Are

•       Bachelors or Master's degree in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Computer Engineering, or a similar field.

•       Aptitude for learning new technologies.

•       5 - 8 years of experience in technical consulting, design, deployment, and troubleshooting.

•       CCNA, CCNP, CCIE desired (Routing & Switching / Service Provider).

•       Experience in Networking Protocols: thorough knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, CGNAT/ IP v6, IOS-XR/ NX-OS thorough knowledge.

•       Experience working with Cisco Products: Variants of 7600, ASR/ ISR routers, Nexus switches 7k/9k, Firepower FW, Catalyst and Variants of Cisco UCS.

•       Knowledge of TACACs, DNS, Storage systems, and network management

•       Knowledge of one computer language and programming (Java, Python, XML, REST API) frameworks

•       Possess creative problem-solving and excellent troubleshooting/debugging skills.

•       Analytically energetic with the ability to collect, organize, and analyze massive datasets.

•       Easily simplifies, communicates, and educates customers about sophisticated data and processes.

•       Disseminates significant amounts of information with attention to detail, authority, and accuracy.

Leadership / Autonomy

• Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments.

• Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions.