Job
Description
Readyto shape the future of work? AtGenpact, we don't just adapt to change we drive it. AI and digital innovationare redefining industries and were leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how were scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. Ifyou thrive in a fast-moving, tech-driven environment, love solving real-worldproblems, and want to be part of a team that’s shaping the future, this is yourmoment. Genpact (NYSE: G) is an advanced technology servicesand solutions company that delivers lasting value for leading enterprisesglobally. Through our deep business knowledge, operational excellence, andcutting-edge solutions we help companies across industries get ahead and stayahead. Powered by curiosity, courage, and innovation, our teams implementdata, technology, and AI to create tomorrow, today Inviting applications for the role of Management Trainee, OTC ! In this role you are expected to be an independent worker who demonstrates ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry/capture to payment. This includes a variety of tasks, such as order entry, order validation, shipment document creation, invoicing, and cash application. The ideal candidate will have strong analytical and problem-solving skills and excellent customer service and communication skills. Responsibilities • Follow established policies & procedures as laid out in SOPs and other relevant process documents. • Willing to work in US shifts and follow US calendar for Holidays • Areas of operation – o Deductions management (Claims / Dispute) o Contract management o Order entry & exception management • Support month-end close activities • Adherence to established policies & procedures as laid out in SOPs and other relevant process documents. • Update SOP’s & Exception tracker • Audits Qualifications we seek in you! Minimum Qualifications / Skills • Bachelor or Graduate degree • Relevant years of experience in Order to Cash • Strong analytical and problem-solving skills • Excellent customer service and communication skills • Must be self-reliant, resourceful, and proactive in approaching tasks. • Strong analytical skills and ability to work with complex data. • Excellent attention to detail and problem-solving abilities Preferred Qualifications/ Skills • Exposure to (SAP / Oracle / Salesforce / TPM) o Experience in Trade or Non-Trade deductions for Trade Management, OR o Order Entry or Fulfilment experience for Order Management, OR o Contract review & Entry experience for Contract Management, OR • Knowledge of all Order-to-cash processes in the CPG or retail industry. • Proficient in Microsoft Office - Excel, PowerPoint, and Word Strong communication skills • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines. • Strong interpersonal skills, with the ability to work in a team environment. • Ability to multi-task and prioritize items with specific time constraints. • Client-focused mindset with proven ability to respond quickly to internal and external client requests. Whyjoin Genpact? * Be a transformation leader Work at the cutting edge of AI, automation, anddigital innovation * Make an impact Drive change for global enterprises and solve businesschallenges that matter * Accelerate your career Get hands-on experience, mentorship, and continuouslearning opportunities * Work with the best Join 140,000+ bold thinkers and problem-solvers who pushboundaries every day * Thrive in a values-driven culture Our courage, curiosity, and incisiveness -built on a foundation of integrity and inclusion - allow your ideas to fuelprogress Come join the tech shapers and growth makers at Genpact and take your career inthe only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for allpositions without regard to race, color, religion or belief, sex, age, nationalorigin, citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process jobapplications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.
