At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Role Overview
The
Adobe Experience Manager (AEM) Assets Senior Associate
is responsible for implementation, optimization and ongoing
maintenance of our Digital Asset Management platform.
This role will work closely with different teams like marketing and IT teams to manage large volume of digital assets across multiple channels. The role involves
incident resolution, assets setup, asset ingestion, sync, API integration troubleshooting, security configuration, and compliance management
to ensure seamless digital document experiences for business users.
AEM Maintenance & Support
Provide
Level 2/3 support
for AEM platform issues, including ingestion, workflow errors, access issues, and API-related incidents.Good understanding of
AEM architecture
, including
OSGi
,
Sling
,
JCR
, Apache Felix,
HTL
and Lucene indexing.Cache setup and content delivery optimization using dispatcher and Apache Httpd.Develop, enhance and maintain AEM components,
templates
and to build scalable AEM solutions.Experience in AEM core components,
DAM asset management
and content
fragments
.Integrate with third party services, APIs and front-end frameworks.Experience in creating cross browser cross device compatible components and templates.Customize and configure AEM workflows, automate content review, DAM processing, user management and security settings.AEM Asset API / Rendition experience with DAM heavy use cases optimizations.Good
Java/ J2ee
skills with experience
in Sling Model
and
OSGi
bundles. React, JSP, JSTL skills.Use
CUGs, JWT/OAuth or Adobe IMS or Okta for authentication and external integrations
.Familiarity with
AEM SPA templating
and front-end integrations with Slightly/HTL, JavaScript and CSSExperience with
AEMAaaCS
,
CICD pipelines, Git, Jenkins and Maven
.Exposure to have
OpenText
, Rest API integration or GraphQL, Splunk, Data Dog, SonarQube, AzureExperience in mentoring junior developers or leading small delivery or support team.
Monitoring & Performance Optimization
Use
Splunk, ELK Stack, or Azure Monitor
to track API performance and system health.Identify and resolve
latency issues in document signing and retrieval processes
.Optimize
bulk signing and batch processing operations
for enterprise-level usage.
Collaboration & Documentation
Work in an
Agile (Scrum/Kanban) environment
with cross-functional teams.Document
troubleshooting guides, SOPs, and best practices
for AEM support.Conduct
training sessions for business users and junior analysts
.
🔹 Required Technical Skills
🔹 AEM 6.x+, OSGi, Sling, JCR, Apache Felix🔹
REST API (OAuth, JWT authentication)
🔹
Cloud platforms (AWS, Azure, GCP) for document storage and processing
🔹
CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD)
🔹
Scripting (Python, JavaScript, PowerShell) for automation
🔹
Security & compliance frameworks (GDPR, HIPAA, SOC 2, ISO 27001)
🔹 Soft Skills Required
✔
Strong analytical and problem-solving
skills for debugging and troubleshooting.✔
Communication & collaboration
with IT, business users, and vendors.✔
Customer-focused mindset
to ensure smooth document workflow experiences.✔
Ability to work in a 24/7 production support environment
(on-call rotations may be required).
🔹 Preferred Certifications
🎓
Adobe certified professional – AEM Sites Developer
🎓
Adobe certified expert – AEM Sites Business Practitioner
