Job
Description
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Role Overview The Adobe Experience Manager (AEM) Assets Senior Associate is responsible for implementation, optimization and ongoing maintenance of our Digital Asset Management platform. This role will work closely with different teams like marketing and IT teams to manage large volume of digital assets across multiple channels. The role involves incident resolution, assets setup, asset ingestion, sync, API integration troubleshooting, security configuration, and compliance management to ensure seamless digital document experiences for business users. AEM Maintenance & Support Provide Level 2/3 support for AEM platform issues, including ingestion, workflow errors, access issues, and API-related incidents. Good understanding of AEM architecture , including OSGi , Sling , JCR , Apache Felix, HTL and Lucene indexing. Cache setup and content delivery optimization using dispatcher and Apache Httpd. Develop, enhance and maintain AEM components, templates and to build scalable AEM solutions. Experience in AEM core components, DAM asset management and content fragments . Integrate with third party services, APIs and front-end frameworks. Experience in creating cross browser cross device compatible components and templates. Customize and configure AEM workflows, automate content review, DAM processing, user management and security settings. AEM Asset API / Rendition experience with DAM heavy use cases optimizations. Good Java/ J2ee skills with experience in Sling Model and OSGi bundles. React, JSP, JSTL skills. Use CUGs, JWT/OAuth or Adobe IMS or Okta for authentication and external integrations . Familiarity with AEM SPA templating and front-end integrations with Slightly/HTL, JavaScript and CSS Experience with AEMAaaCS , CICD pipelines, Git, Jenkins and Maven . Exposure to have OpenText , Rest API integration or GraphQL, Splunk, Data Dog, SonarQube, Azure Experience in mentoring junior developers or leading small delivery or support team. Monitoring & Performance Optimization Use Splunk, ELK Stack, or Azure Monitor to track API performance and system health. Identify and resolve latency issues in document signing and retrieval processes . Optimize bulk signing and batch processing operations for enterprise-level usage. Collaboration & Documentation Work in an Agile (Scrum/Kanban) environment with cross-functional teams. Document troubleshooting guides, SOPs, and best practices for AEM support. Conduct training sessions for business users and junior analysts . 🔹 Required Technical Skills 🔹 AEM 6.x+, OSGi, Sling, JCR, Apache Felix 🔹 REST API (OAuth, JWT authentication) 🔹 Cloud platforms (AWS, Azure, GCP) for document storage and processing 🔹 CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD) 🔹 Scripting (Python, JavaScript, PowerShell) for automation 🔹 Security & compliance frameworks (GDPR, HIPAA, SOC 2, ISO 27001) 🔹 Soft Skills Required ✔ Strong analytical and problem-solving skills for debugging and troubleshooting. ✔ Communication & collaboration with IT, business users, and vendors. ✔ Customer-focused mindset to ensure smooth document workflow experiences. ✔ Ability to work in a 24/7 production support environment (on-call rotations may be required). 🔹 Preferred Certifications 🎓 Adobe certified professional – AEM Sites Developer 🎓 Adobe certified expert – AEM Sites Business Practitioner Show more Show less
