Job
Description
Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead a team supporting multiple global premier investment management client. You will have leadership and strategy responsibility to oversee and deliver all day-to-day transactional responsibilities of the transaction management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Transaction Management team, within Middle Office Services. This Transaction Management Vice President acts as a primary escalation point for all internal/external clients. The team is responsible for trade confirmation, trade process, trade settlement, and reporting of trade instructions from clients. The team is also responsible for processing directed lending instructions, wire transfers, and trade exceptions. The candidate is should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution What You Will Be Responsible For As Vice President, you will Manage the corresponding Transaction Management team in location for multiple clients client Drive transaction management and settlement discipline excellence though proactive management of the trade lifecycle Drive transformation initiatives, including automation and process improvements Responsible for service delivery and client sentiment, including direct client contact Ensure compliance with regulatory requirements and manage associated risks. Developing a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Review, recommend and drive process improvement initiatives Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Engage with senior leadership and stakeholders to present insights and growth plans. Excellent analytical skills and ability to analyze on the spot What We Value These skills will help you succeed in this role Deep and extensive asset management experience, including investment operations, fund accounting and portfolio valuation Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Client centric attitude in managing, prioritising and delivering operations and services Trade and reconciliation break investigations experience Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Commercial acumen – Experience in leading and delivering operations in line with cost/budgets Able to drive pay for performance and culture of performance differentiation within teams Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations Result-oriented with an ownership and accountability mindset Education & Preferred Qualifications Degree in finance, business, technology or equivalent or relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle Office operations, preferably Trade Management Operations inclusive of trade confirmation, settlement & reconciliation. Product and Industry knowledge preferable across – Equity, FI, FX and ETD, inclusive of Global Markets. Understanding of key technology within the support of investment management operations Experience of driving organisational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Strong English written and spoken ability Job ID: R-774021 Show more Show less
