Microsoft Dynamics 365 CE - Senior Functional Consultant

Job Title: Senior Functional Consultant - Microsoft Dynamics 365 CE

Overview

We are looking for an experienced and forward-thinking Senior Functional Consultant – Dynamics 365 CE to lead the design, configuration, and delivery of complex customer engagement solutions for enterprise clients. This role is ideal for professionals with 10+ years of experience in Microsoft Business Applications, particularly in implementing Dynamics 365 Customer Engagement (CE) solutions across Sales, Customer Service, and Project Operations and Field Services modules.

As part of our team, you will serve as a trusted advisor to clients, collaborating closely with business and IT stakeholders to drive CRM transformation initiatives. You will play a pivotal role in delivering scalable, secure, and user-centric solutions that align with Microsoft's best practices and enterprise standards.

Key Responsibilities

• Lead client engagements to gather and analyze business requirements, perform fit-gap analysis, and define CRM roadmaps
• Design end-to-end Dynamics 365 CE solutions, including configuration of entities, forms, business rules, workflows, and Power Automate flows
• Translate business processes into scalable system solutions leveraging native platform capabilities and extensibility options
• Collaborate with technical architects and developers on integrations, extensions, and data migration activities
• Define solution architecture and functional design documents in accordance with enterprise standards
• Drive user acceptance testing (UAT), training, and organizational change enablement
• Ensure compliance with platform governance, security, and ALM standards across environments
• Stay current with the Microsoft ecosystem and proactively recommend improvements based on new platform capabilities
• Support pre-sales efforts including solution demos, client workshops, and effort estimation

Required Qualifications & Skills

• Minimum 10 years of experience implementing Microsoft Dynamics 365 CE / CRM solutions
• Proven expertise across multiple CE modules – including Sales, Customer Service, Project Operations and Field Services.
• Strong experience with Power Platform components, particularly Power Automate, Power Apps, and Dataverse
• Familiarity with security roles, access controls, business process flows, and compliance frameworks within Dynamics 365
• Experience in managing data migration, system integration, and third-party connector implementations
• Proficiency in developing solution documentation, test plans, training content, and end-user enablement materials
• Exposure to Agile delivery methodologies and tools such as Azure DevOps
• Excellent client-facing communication, stakeholder engagement, and presentation skills
• Microsoft certifications preferred:

• MB-210:

  Dynamics 365 Sales

• MB-220:

  Dynamics 365 Marketing

• PL-200:

  Power Platform Functional Consultant

• PL-600:

  Power Platform Solution Architect

What We Offer

• Opportunity to lead mission-critical CRM transformation projects for global clients
• A Microsoft-certified environment with access to continuous learning, certifications, and early platform previews
• Collaborative culture with a focus on delivery excellence, innovation, and leadership
• Exposure to cross-functional teams working on the full Microsoft Business Applications stack
• Competitive compensation and benefits tailored to senior consulting roles

Values we look for:

If you are passionate about delivering value-driven customer engagement solutions and aspire to work with the latest in Microsoft Business Applications, we encourage you to apply.