Job Title: Techno-Functional Consultant – CRM (Microsoft Dynamics) Location: Mohali (Onsite) Experience: 11–12+ Years Employment Type: Full-time About Us: De Facto Infotech is a trusted Microsoft Gold Partner delivering cutting-edge solutions across ERP, CRM, cloud, and custom application development. We are expanding our team and seeking a seasoned Techno-Functional CRM Consultant who can drive value by bridging business needs with technology solutions. Job Summary: As a Techno-Functional Consultant, you will be responsible for translating business requirements into functional and technical specifications, configuring CRM systems (preferably Microsoft Dynamics), and acting as a liaison between technical teams and business stakeholders. You will play a key role in solution design, implementation, user training, and client communication. Key Responsibilities: Understand client requirements and translate them into effective CRM solutions. Configure and customize Microsoft Dynamics CRM modules to meet specific business needs. Act as a primary point of contact between business users and technical teams. Conduct system analysis, gap analysis, and propose functional/technical solutions. Manage end-to-end implementation lifecycle: requirements gathering, solution design, development coordination, testing, deployment, and support. Deliver functional and technical documentation, SOPs, and training materials. Work closely with project managers, developers, QA, and support teams to ensure timely delivery. Provide post-deployment support and drive continuous improvement. Required Skills & Experience: 11–12+ years of total experience with at least 7+ years in CRM (preferably Microsoft Dynamics). Strong knowledge of CRM architecture, entities, workflows, business rules, dashboards, and plugins. Solid understanding of both functional business processes and technical configurations. Experience in gathering client requirements, performing fit-gap analysis, and solution mapping. Proficiency in writing functional requirement documents, test cases, and user guides. Hands-on experience with customization and configuration of MS Dynamics CRM. Excellent communication and interpersonal skills; ability to interface with clients confidently. Experience working with cross-functional teams in Agile or Waterfall methodologies. Preferred Qualifications: Microsoft Dynamics 365 CRM certification. Experience with Power Platform (Power Apps, Power Automate). Understanding of related tools and technologies like Azure, SharePoint, or integration tools (KingswaySoft, SSIS). Why Join Us? Work with a talented and collaborative team. Opportunity to grow with a Microsoft Partner company. Exposure to enterprise-level global CRM projects. Competitive compensation and professional development support. 📩 To Apply: Send your resume to muskan.narula@defactoinfotech.com with the subject "Application – Techno-Functional CRM Consultant" Show more Show less