Manager - Technology

Company Description

The Akanksha is on a mission to build one of the largest and most innovative networks of schools in India, serving children from low-income communities, to maximize their potential. Our aspirational vision for students integrates academic excellence with life skills (including socio - emotional development), that will enable each child to live an empowered life. We believe an empowered citizen must possess a sense of mastery to pursue excellence, a sense of agency to make informed choices and a sense of purpose to serve their communities.

Over the last 30 plus years, Akanksha has been at the forefront of proving what’s possible for children from low-income communities in Mumbai and Pune. Our 5,100 alumni are on the path to living an empowered life. Today Akanksha runs 26 schools in partnership with governments of Mumbai, Pune, Pimpri-Chinchwad, Navi Mumbai and Nagpur serving ~13,000 children in grades Jr Kg - Gr 10.

Position - Manager - Technology

Function / Team

Location

Reports to

Compensation

Position Summary

The Technology Manager ensures effective, secure, and user-friendly technology across the

organization. Responsibilities span IT systems, digital infrastructure, staff support, vendor

management, and technology-driven innovation to enhance mission delivery.

Key Responsibilities

Position Summary

The Technology Manager ensures effective, secure, and user-friendly technology across the

organization. Responsibilities span IT systems, digital infrastructure, staff support, vendor

management, and technology-driven innovation to enhance mission delivery.

Key Responsibilities

1. Software Development and Implementation

 Lead or oversee full software development lifecycle—from requirements gathering,

design, development, testing, to deployment and maintenance.

 Collaborate with external developers, vendors, or internal contributors to deliver

mission-aligned digital tools and platforms.

2. Software Selection & Procurement

 Conduct research and evaluate software tools or applications that best meet non profit

requirements, needs in usability, cost, and impact.

 Negotiate and manage vendor contracts, ensuring software solutions deliver quality

and value.

3. Project and Development Management

 Oversee planning, milestone tracking, and delivery of software initiatives, ensuring

alignment with strategic objectives and staying on schedule and budget.

 Provide technical guidance, ensure code quality, and maintain documentation for all

software processes and systems.

4. Vendor & Stakeholder Collaboration

 Work with internal stakeholders (programs, fundraising, communications) to clarify

software requirements; translate them into effective solutions.

 Coordinate with external consultants and vendors to implement enhancements and

integrations.

5. Documentation & Training

 Develop and maintain SOPs, user guides, and training materials for all software tools

and developments.

 Lead staff training to ensure high adoption and effective use of technology solutions.

6. Strategy, Innovation & Quality Assurance

 Stay current on emerging technologies; recommend improvements to workflows and

platforms.

 Facilitate code reviews, testing, and QA to ensure reliability, usability, and

accessibility.

7. User Support & Training

 Serve as the main technical resource for staff—support troubleshooting and deploy

solutions efficiently.

 Develop and deliver user training and documentation to promote adoption of tools and

applications in use.

8. Data Management & Analytics

 Maintain data integrity and hygiene; perform audits and enforce data security best

practices.

 Facilitate analytics and reporting to inform decision-making across fundraising,

programs, and communications.

9. Policy, Security & Compliance

 Establish and uphold IT/security policies, ensuring compliance and managing

contingency plans.

 Good to have, Promote cybersecurity practices and staff awareness.

10. Innovation & Strategy

 Stay informed of technology trends and recommend scalable efficiency

improvements.

 Support long-term tech planning and align IT investments with organizational goals.

Qualifications

Experience & Education:

 Bachelor’s degree

 7+ years in technology operations, software development and roll out

Technical Skills:

 Proficiency with cloud platforms (e.g., Microsoft 365, AWS), Python , dashboarding

tools or solutions.

 Strong understanding of cybersecurity, data privacy, and network infrastructure.

Soft Skills:

 Strong communication ability to explain technical concepts to non-technical staff.

 Strong project management, analytical, and problem-solving skills.

 Collaborative mindset with capability to work across teams and lead change

 Willingness to adapt and learn newer technologies and solutions