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Job Description The RMO Manager will be responsible for designing, building, and managing the end-to-end talent demand and supply management process to ensure timely talent fulfilment, maximize revenue realization, and drive operational efficiency. This role involves close collaboration with Commercial, Delivery, HR & Talent Acquisition, and Finance teams to align workforce strategies with business objectives. The core aspects of this role include data-driven decision-making, demand forecasting, capacity planning, bench management, utilization improvement, process standardization, and team leadership to drive operational excellence across the organization. Responsibilities Talent Demand & Supply Management: Develop and manage demand forecasting & planning to produce a rolling 12-month estimate of headcount needs. Align talent fulfilment strategies with business objectives to maximize revenue realization. Optimize internal fulfilment (bench and project release) and external hiring in collaboration with Talent Acquisition. Resource Utilization & Workforce Planning Monitor and enhance utilization—targeting 85%+ for offshore and 95%+ for onsite resources. Drive bench management strategies to ensure optimal resource deployment and cost efficiency. Develop data-driven capacity planning based on skills, levels, and locations to support business growth. Process & Policy Development Design and implement best practices for efficient resource deployment, utilization, and workforce management. Ensure compliance with internal workforce policies and industry best practices. Standardize and automate processes in partnership with IT to enhance efficiency and accuracy. Collaboration & Stakeholder Management Engage with leadership teams across Commercial, Delivery, HR, Talent Acquisition, and Finance to align workforce strategies. Partner with IT & automation teams to implement tools that improve RMO process efficiency. Prepare and present workforce analytics, KPIs, and insights to business leadership for informed decision-making. Leadership & Team Development Define the vision and charter for the RMO team to foster a high-performance culture. Lead, mentor, and develop a team of RMO analysts, setting clear career roadmaps and performance goals. Encourage a customer-centric and data-driven approach within the RMO team to support business needs effectively. Qualifications ✔ Bachelor’s degree with 14 -18 years of experience in resource/workforce management, operations, or talent planning within IT or professional services. ✔ Strong understanding of workforce planning, talent forecasting, utilization management, and operational excellence. ✔ Experience in implementing industry best practices in workforce management, ensuring policy compliance and efficiency. ✔ Excellent analytical and decision-making skills , with expertise in data-driven resource planning. ✔ Strong stakeholder management , with the ability to collaborate across multiple business units. ✔ Proficiency in automation and workforce management tools to improve operational efficiency. ✔ Highly self-motivated, adaptable, and results-driven in a dynamic business environment. ✔ Excellent communication, negotiation, and leadership abilities to drive process improvements and strategic decision-making. About Us ABOUT US Bristlecone is the leading provider of AI-powered application transformation services for the connected supply chain. We empower our customers with speed, visibility, automation, and resiliency – to thrive on change. Our transformative solutions in Digital Logistics, Cognitive Manufacturing, Autonomous Planning, Smart Procurement and Digitalization are positioned around key industry pillars and delivered through a comprehensive portfolio of services spanning digital strategy, design and build, and implementation across a range of technology platforms. Bristlecone is ranked among the top ten leaders in supply chain services by Gartner. We are headquartered in San Jose, California, with locations across North America, Europe and Asia, and over 2,500 consultants. Bristlecone is part of the $19.4 billion Mahindra Group. Equal Opportunity Employer Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status . Information Security Responsibilities Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System. Take part in information security training and act while handling information. Report all suspected security and policy breach to InfoSec team or appropriate authority (CISO). Understand and adhere to the additional information security responsibilities as part of the assigned job role. Show more Show less
