Manager- Programme Memberships

Role Overview

Manager – Membership Programme

This role is central to the successful execution of our membership strategy, ensuring that members experience a seamless and well-curated journey throughout the year. You will be responsible for building and maintaining a structured engagement calendar.

Working closely with internal teams across events, content, marketing, partnerships, and operations, you will ensure every touchpoint in the calendar is delivered efficiently and with strategic intent — maximising programme impact and member value behind the scenes.

• Job Title:

  Manager – Programme (Memberships)

• Location:

  Delhi

• Type:

  Full-time

Key Responsibilities

Curate and Manage the Annual Engagement Calendar

• Design and deliver a structured, high-value calendar of touchpoints across the year, tailored to different membership tiers.
• Schedule and manage engagement moments such as:
• Closed-door briefings and roundtables
• Curated leadership dinners
• Networking events and fireside chats
• VIP access to sports and lifestyle experiences
• Virtual member-only calls and content drops

Personalisation and Journey Mapping

• Develop individual member engagement maps, aligned with their professional interests, personal passions, and business goals.
• Ensure every member has a planned, well-paced sequence of interactions across the year that feels relevant and valuable.

Member Intelligence & Communications

• Work with the data team to maintain a detailed member engagement tracker and CRM system to monitor interactions, interests and opportunities.
• Produce regular updates, reports, and briefings tailored for members.
• Lead communication efforts, including newsletters, personalised outreach, and feedback loops to ensure members are well-informed and heard.

Growth & Impact

• Support the development of compelling value propositions to attract new members and retain existing ones.
• Gather insights and feedback to evolve the programme in response to member needs and market dynamics.
• Measure engagement performance against agreed KPIs and continuously improve based on data and insights.

What We’re Looking For

• 7+

  years’ experience

  in programme management, strategic planning, or high-value engagement coordination, preferably in executive networks, forums, or membership-driven organisations
• Proven ability to design and manage structured engagement calendars across diverse formats (events, content, campaigns) and stakeholder groups
• Strong project management and organisational skills with demonstrated experience in cross-functional coordination (events, content, marketing, partnerships)
• Familiarity with CRM platforms (ideally Salesforce) and data tracking systems for monitoring engagement, planning workflows, and reporting performance
• Excellent written communication skills for drafting internal briefs, engagement summaries, and structured programme updates
• Ability to translate strategic objectives into curated experiences and operational plans with precision and consistency
• Comfortable working independently and proactively in a fast-paced, evolving environment, with a keen eye for detail and quality

Why Join Us?

• Shape high-impact engagement strategy:

  Play a key role in curating world-class experiences that bring together global influencers across business, policy, and innovation.

• Drive strategic value creation:

  Own and operationalise the entire engagement calendar that defines how top-tier members experience and interact with the IGF ecosystem.

• Collaborate with senior leaders:

  Work closely with leadership across programmes, content, marketing, and partnerships to deliver integrated, high-value outcomes.

Apply now:

IGF is an equal opportunity employer and is committed to fostering an inclusive and diverse work environment. We welcome applicants from all backgrounds who are passionate about shaping global conversations and driving positive change.