Summary
Position Summary
Performance Management – CFAM Manager
Location: Hyderabad
Shift timings: 2pm-11pm
Experience : 10-13 years
Are you passionate about doing things differently? At Deloitte, we have broken the norms and are implementinga new approachfor Performance Management(PM).ThePMteamhelps implement the process end to endfor our business. As a Manager-PM, youwillwork with the team, PM lead, internal stakeholders,otherTalentrepresentatives,andbusinessleadersfortheseamlessexecutionofthePM processes for the businesses.
Workyou’ll do
The PM Manager is responsible for executing the PM life-cycle consistently and efficiently in support of the Cross Functional Analytical Model (CFAM) cross FSS business group in collaboration with the PM Specialist and PM Analyst. The PM Manager will report to the CFAM Leader and partner with the PM Leads and other PM Managers on delivering, executing CFAM process through the team and also identifying process efficiencies in the way we operate. As a Team Leader (TL), the PM Manager identifies potential skills gaps among Team Members (TMs) and client audiences and provides feedback and coaching as appropriate, including suggesting professional development opportunities to bridge skill gaps on the FSS PM team. The PM Manager is also responsible for managing relationships with assigned PM Leads across geographies and provides exceptional customer service to the assigned FSS business group, with a focus on efficiency, cost-effectiveness, and quality of service delivery.Client Management
- Foster strong relationships with internal stakeholders and cross geographies PM leads to understand their needs and ensure effective CFAM service delivery
- Educates Team members, PM Leads on PM processes, specifically the CFAM design components
- Advises BOT development and Digital enablement team on the best approach for implementing, executing, and delivering the Automation Projects
- Partners with internal stakeholder on aligning performance insights to the CFAM workstream strategy
- Collaborates with Workstream Leads and Assists the FSS CFAM Lead in driving change management for the assigned FSS business group
- Coaches, advises, and collaborates with other workstreams, including CIC, Employee Lifecycle Events on their roles in the PM lifecycle
- Provides appropriate data to Office of General Council and Talent Relations to manage potential risk
Team Management
- Escalates business concerns, risks, and issues to the PM Leads as needed
- Conducts Check-Ins with CFAM TMs, sets work goals, provides feedback, and assists TMs in identifying professional development opportunities
- Coaches PM TMs on process implementation and strategic thinking
- Works with PM TMs on workload prioritization and problem solving
- Ensures PM TM’s ability to deliver the PM lifecycle and escalates TM performance concerns to the PM Lead
Process Excellence
- Analyze and optimize shared services processes to enhance efficiency, reduce operational costs, and improve service delivery
- Develop and implement standard operating procedures (SOPs) to streamline workflows across CFAM workstreams
- Owns the execution of the CFAM processes for the assigned Workstream group, including, but not limited to, Rosters, Low Performer, Snapshot Compliance, Talent Reviews, PMRs, Mailbox, etc.
- Troubleshoots potential process issues and provides solutions
- Collaborates with PM Lead, other PM Managers, and Process and Operations Lead on identifying process efficiencies
Training And Skills Development
- Foster a culture of collaboration, accountability, and continuous improvement within the team.
- Develops and delivers process training to workstream audiences, including new hires
- Identifies and coaches PM Specialists and PM Analysts on potential training needs and development opportunities
The team
Ourteam cultureiscollaborative and encouragesTMs totake initiatives andseek on-the-joblearning opportunities.OurManager-PMiscommittedtoexcellenceindeliveringqualitydeliverablesandthus enhancinginternalstakeholders’trustanddeliveringvaluetothecustomer.Thefocusondataquality, building efficiencies, stakeholder communication, and collaboration is paramount.
Qualifications Required
- Bachelor's degree, relevant years of Human Resource Management or related experience, or masters in HR/Business Management/Certification in HR with relevant years of HR experience
- Prior experience in managing resources
- Prior experience in change management and HR shared services
- Prior experience of leading teams and advising clients and stakeholder management
- Ability to lead hybrid teams and problem solves complex issues and develops solutions proactively
- Identifies, escalates, and resolves issues effectively and proactively
Requiredtechnical skills:
- Advanced level proficiency in Microsoft Excel and Microsoft PowerPoint; Advanced level project management skills
- Interprets data and identifies trends and performance insights
- Advanced level data analytics and presentation skills
- Applies strong strategic thinking, process improvement, and change management skills.
- Demonstrates strong project management skills, flexibility, and learning agility
- Ability to manage multiple complex projects and competing priorities in a virtual environment (TMs and clients)
- Identifies, escalates, and resolves issues effectively and appropriately.
- Manages confidential information according to Deloitte Administrative Policy Release (APR) guidelines.
Preferred skills
- Professionalcertification(PHRorSPHRasappropriate) preferred
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 306156
