Manager - Operations

New American Funding (NAF) is a mortgage lender offering an array of loan options. Established in 2003 and headquartered in Tustin, CA, United States

New American Funding (NAF) - India, is the subsidiary of @New American Funding Inc., one of the largest privately-owned direct mortgage lenders in the US. At NAF - India, technology and process efficiency are the core of our business.

Our business operations teams provide processing, underwriting, mortgage closing services and ensure homeowners and homebuyers navigate the complex world of mortgages and loans with ease and confidence. NAF - India, is committed to provide exceptional technical and business operations support, using technology as a powerful tool to simplify and improve the home loan experience.

Responsibilities:

• Manage daily operations in mortgage origination, processing, underwriting, closing, and servicing.

• Supervise and mentor operations team leads to drive their teams to meet productivity, accuracy, and quality benchmarks

• Analyze operational metrics and prepare performance reports for senior management.

• Resolve escalated issues and provide strategic solutions to operational challenges

• Analyze operational metrics and prepare performance reports for senior management.

• Ensure the process is executed as per Standard Operating Procedure.

• Continuously contribute towards process improvement.

• Align team members with onshore team needs, allocate target and tool usage to support task performance.

• Track the process for workflow, tracking team performance, deployment of resources and capacity planning.

• Review the performance on the key process metrics and conduct RCA to improve quality parameters.

• Ensure daily work is managed within specified / agreed timeframe / timeline.

• Effectively manage shift operations and leave planning.

Qualification & Core Competencies:

• Minimum 10+ years of experience

• Minimum 5 to 7 years of team handling experience

• Strong knowledge of US mortgage regulations and guidelines is an added advantage

• Handled at least a team size of minimum 50 members.

• Excellent command of the English language being fluent in spoken and written.

• MS Office application suite (preferably Word, Excel & PowerPoint).

• Good analysis and problem-solving skills

• Strong control awareness.

• Ability to build and motivate team.