Hello,
FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational corporations. With a presence in 97 countries and 24/7 service support, FCM combines flexible technology with expert service to deliver personalized business travel experiences. Backed by the ASX-listed Flight Centre Travel Group, FCM brings together market-leading rates, exclusive travel solutions, and end-to-end travel consulting and events services through FCM Meetings & Events and FCM Consulting.FCM, a flagship division of the globally renowned Flight Centre Travel Group (FCTG), is one of the world’s largest and most awarded travel management companies. With a presence in
97 countries
, we deliver seamless and personalized travel solutions powered by flexible technology and expert human support.
🏆 Recognitions:
- Winner of the World’s Leading Travel Management Company award for 9 consecutive years (WTM).
- Named one of India’s Top 100 Great Mid-size Workplaces – 2024.
✈️Role Overview
We are seeking a
dynamic, process-driven, and client-centric Manager – MICE Visa Operations
to lead our visa processing vertical within the MICE (Meetings, Incentives, Conferences, and Exhibitions) division. This is a
strategic leadership role
responsible for overseeing end-to-end visa operations, optimizing client experiences, driving compliance, and mentoring a high-performing team. The ideal candidate brings a blend of
visa domain expertise, team leadership, stakeholder engagement, and process innovation
in the corporate and group travel ecosystem.
🗓️A Day in the Life – Key Responsibilities
- Lead and manage the visa operations team catering to high-value MICE clientele across domestic and international destinations.
- Design and standardize SOPs for visa documentation, embassy coordination, and client advisory services, ensuring compliance and exceptional service quality.
- Build strong relationships with embassies, consulates, and visa facilitation centers to streamline processing timelines and handle escalations efficiently.
- Serve as the escalation point for complex client requirements, last-minute changes, or high-profile group movements.
- Collaborate closely with MICE Sales, Operations, Airline contracting, and Finance teams to ensure alignment on group movement timelines and document dependencies.
- Stay updated with global visa regulations, geopolitical changes, group movement protocols, and country-specific advisories.
- Implement automation tools or partner platforms for process efficiency, tracking, and reporting.
- Monitor SLA adherence, productivity KPIs, error rates, and feedback loops for continuous process improvement.
- Train and mentor junior staff, ensuring skill upgrades aligned with industry evolution.
- Represent FCM at embassy briefings, industry forums, and internal leadership discussions as the subject matter expert for Visa Ops in MICE.
✅You’re Perfect for This Role If You Have
- 8 - 10 years of progressive experience in visa operations, with at least 3 years in a team lead or managerial capacity, preferably within corporate or MICE travel.
- In-depth knowledge of global visa regulations, group documentation protocols, and embassy liaison best practices.
- Prior experience handling group and incentive travel, event-based movements, or large delegations.
- Familiarity with GDS platforms (Amadeus, Sabre, Galileo) and visa management tools.
- Strong leadership, client servicing, and crisis management skills.
- Excellent interpersonal and negotiation skills, with the ability to interact with embassies, CXOs, and high-net-worth clients.
- Ability to manage pressure, deadlines, and dynamic client expectations with composure and professionalism.
- Bachelor’s degree in Hospitality, Travel Management, International Relations, or a related field; IATA certification is a plus.
🎁What’s in It for You
- Competitive compensation aligned with seniority and market benchmarks.
- Leadership exposure in a global organization with a robust MICE ecosystem.
- Work-life balance with paid time off, industry travel perks, and employee-centric policies.
- Comprehensive health, accident, and life insurance.
- Career development opportunities, cross-functional exposure, and internal mobility options across FCM and the broader FCTG network.
- Vibrant workplace culture with recognition programs, team events, and continuous learning.
🌟Why Join FCM Travel India?
At FCM,
you’re not just taking a job – you’re building a career.
With a people-first culture, global exposure, and purpose-driven work, we create an environment where
your growth is our priority
. Diversity, innovation, and passion drive our journey – and we’re just getting started.
Irreverence. Ownership. Egalitarianism
