Manager IT

Key Responsibilities:

• IT Operations Management:
• Manage and support day-to-day IT operations across all retail stores and corporate offices.
• Oversee the deployment, maintenance, and troubleshooting of POS systems, payment gateways, and in-store technology.
• Ensure all retail systems are operating efficiently with minimal downtime.
• Retail Systems Support:
• Implement and maintain retail ERP systems, inventory management software, CRM tools, and e-commerce integrations.
• Ensure seamless integration between store systems and central databases.
• Manage system upgrades, patches, and updates with minimal disruption to operations.
• Infrastructure & Network Management:
• Ensure all stores have reliable internet and network connectivity.
• Oversee Wi-Fi, VPNs, firewalls, servers, and cloud services.
• Collaborate with vendors and service providers to ensure uptime and performance.
• Cybersecurity & Data Protection:
• Implement IT security policies and protocols to safeguard customer and business data.
• Monitor for potential threats, perform regular audits, and manage incident response.
• Ensure compliance with data protection laws (e.g., GDPR, PCI-DSS).
• Project Management & Strategy:
• Lead IT projects including new store openings, system rollouts, or tech upgrades.
• Evaluate and recommend new technologies to improve retail performance and customer experience.
• Align IT strategy with business goals and retail objectives.
• Team Leadership:
• Manage and mentor a team of IT support specialists, system admins, or developers.
• Provide training and technical support to store staff and head office users.
• Set goals, track performance, and foster a collaborative IT team culture.
• Vendor & Budget Management:
• Manage relationships with hardware/software vendors and third-party service providers.
• Oversee IT budgets, purchasing, and contract negotiations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 10+ years of experience in IT management, preferably in a retail environment.
• Strong understanding of retail technologies including POS systems, ERP, CRM, and e-commerce platforms.
• Proven experience with infrastructure management, networking, and cybersecurity.
• Strong leadership, communication, and project management skills.
• Certifications such as ITIL, PMP, CompTIA, or Cisco (preferred).

Key Competencies:

• Tech-Savvy & Business-Oriented
• Problem-Solving & Critical Thinking
• Strong Communication & Stakeholder Management
• Leadership & Team Collaboration
• Time Management & Prioritization
• Change Management & Agility

Job Types: Full-time, Permanent

Pay: ₹15,853.40 - ₹77,319.39 per month

Benefits:

• Cell phone reimbursement

Work Location: In person