Manager - IT

Role Summary:

We are seeking an experienced and highly motivated IT Manager to lead and build our internal technology infrastructure and operations. As our dedicated IT Manager, you will be pivotal in establishing secure, scalable, and efficient IT systems from the ground up. This role requires a hands-on leader who can manage all aspects of IT, from day-to-day support to strategic planning, ensuring our team has the tools and environment needed to thrive in a fast-paced startup.

Mandatory Skill Sets/Expertise:

• 8+ years of progressive experience in IT roles, with a significant portion in an IT management or lead capacity, preferably within a fast-paced startup or high-growth environment.
• Strong hands-on experience with cloud platforms (e.g., AWS, Azure, Google Cloud), including managing cloud-based infrastructure and services.
• Proven expertise in network administration (TCP/IP, DNS, DHCP, VPNs, firewalls).
• Solid experience with endpoint management for macOS and Windows environments.
• Demonstrated knowledge and practical experience with cybersecurity principles, tools, and best practices.
• Experience with identity management systems (e.g., Okta, Azure AD, Google SSO).
• Proficiency in administering SaaS applications (e.g., Google Workspace/Microsoft 365, Slack, Jira)
• Experience in vendor management and IT procurement.
• Experience with IT budgeting and financial management.

Good To Have:

• Relevant certifications (e.g., AWS Certified SysOps Administrator, CCNA, CompTIA Security+, ITIL).
• Experience implementing or maintaining compliance frameworks (ISO 27001, SOC 2).
• Scripting skills (e.g., Python, PowerShell) for automation.
• Prior experience in a DevOps or DevSecOps environment.

Key Attributes:

• Good communication and customer service skills
• Adaptability and willingness to learn new technologies
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues independently.
• Ability to work autonomously, prioritize tasks effectively, and adapt to a rapidly changing environment.
• Detail-oriented and committed to delivering high-quality solutions
• Ability to collaborate effectively in a team environment.

Key Responsibilities:

• IT Infrastructure & Operations:
  • Design, implement, and maintain scalable and secure IT infrastructure, including cloud environments (e.g., AWS, Azure, GCP), networking, servers, and storage solutions.
  • Oversee all IT operations, ensuring high availability and performance of critical systems and applications.
  • Manage and optimize network infrastructure, including Wi-Fi, VPN, firewalls, and routing.
  
  
• User Support & Management:
  • Provide expert-level technical support for all internal employees, troubleshooting hardware, software, and network issues.
  • Manage user accounts, access controls, and provisioning/de-provisioning across various systems (e.g., Google Workspace/Microsoft 365, internal applications) during onboarding & offboarding process.
  • Develop and maintain documentation for IT processes, policies, and user guides.
  
  
• Cybersecurity & Compliance:
  • Implement and enforce robust cybersecurity best practices, including endpoint security, identity management, data loss prevention, and incident response planning.
  • Support in conducting regular security assessments, vulnerability scans, and penetration tests to identify and mitigate risks.
  • Develop and maintain IT security policies and ensure compliance with relevant industry standards (e.g., ISO 27001, SOC 2, GDPR) as the company scales.
  
  
• Strategic Planning & Vendor Management:
  • Develop and manage the IT budget, forecasting future needs and optimizing costs.
  • Evaluate, select, and manage relationships with IT vendors, service providers, and software partners.
  • Contribute to the strategic direction of the company’s technology roadmap, aligning IT initiatives with business goals.
  
  
• Hardware & Software Management:
  • Procure, deploy, and manage company-owned hardware (laptops, monitors, peripherals) and software licenses.
  • Implement and manage Mobile Device Management (MDM) solutions.
  
  
• Team Leadership & Development (Future):
  • As the company grows, potentially build and mentor a small IT support team.
  • Foster a culture of continuous improvement and learning within the IT function.

Drop your CVs to joinourteam@accorian.com