Job
Description
Overview: We’re looking for a detail-oriented people leader to manage GTM systems execution and Salesforce administration. In this role, you’ll ensure our technology stack is stable, scalable, and aligned with evolving business needs across Sales, Marketing, Services, and RevOps. You’ll lead system configuration, automation, and support processes, manage day-to-day intake and prioritization, and drive efficient task allocation across a global team. You'll ensure strong documentation, change governance, and cross-functional alignment, while optimizing integrated tools like Outreach, LeanData, ZoomInfo, and Clari. This role requires strong collaboration across U.S. and India-based teams and a forward-looking mindset to explore AI-driven automation and system enhancements that keep our GTM operations future-ready. About Us: When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. Responsibilities: Oversee GTM Systems Execution and Salesforce Administration - You will be responsible for ensuring the operational stability, scalability, and effectiveness of our GTM systems, with Salesforce at the center. This includes leading all configuration, automation, and administrative workstreams while ensuring the platform evolves alongside changing business needs. You will serve as a thought partner to stakeholders across RevOps, Sales, Marketing, and Services to align technology capabilities with GTM strategy. Lead Case Intake and Support Resolution Processes - You will manage the team’s day-to-day intake queue, overseeing all support cases and enhancement requests. You will drive the prioritization, assignment, and closure of issues—ensuring SLAs are met and stakeholders are consistently informed. This includes designing and maintaining intake triage routines, escalation paths, and internal communications frameworks that allow the team to operate with urgency and discipline. Maximize Team Productivity Through Work Allocation and Coaching - You will serve as the primary driver of task delegation within the GTM Systems team. This includes understanding individual team members’ strengths and growth areas, optimizing work assignments, and removing blockers. You will foster a high-performance culture by enabling your team to operate efficiently, deliver scalable solutions, and continuously upskill in key technologies. Ensure Robust Documentation and Governance of System Changes - You will enforce structured release management and change control practices, ensuring all enhancements, configurations, and automation are documented appropriately. This includes maintaining version control, sandbox testing protocols, deployment logs, and post-implementation validation. You’ll collaborate with Data Governance and Enterprise Systems stakeholders to ensure changes align with internal policies and audit readiness requirements. Drive Operational Excellence Across GTM Tech Stack - Beyond Salesforce, you will oversee or collaborate on the management of integrated GTM tools such as Outreach, ZoomInfo, LeanData, and Clari. You will identify system gaps, manual workarounds, or inefficiencies across the stack, and lead the delivery of high-impact improvements. You will play a central role in evaluating and piloting new technologies that support scale and automation. Collaborate Across Geographies and Functions - This role requires seamless coordination across U.S. and India-based teams. You will maintain a consistent 50% overlap with EST hours to ensure alignment with U.S.-based stakeholders, while also remaining deeply embedded with India-based team members. You will act as a key cross-functional bridge—ensuring handoffs are clear, feedback loops are closed, and global system priorities remain synchronized. Champion AI-Driven GTM Systems Optimization - You will stay informed on the latest developments in AI-enabled systems administration, including agent-based workflow automation and predictive rule engines. You’ll explore opportunities to use AI for support triage, duplicate detection, intelligent routing, and performance insights, in collaboration with our enterprise technology partners. Your leadership will help ensure GTM systems remain modern and future-ready. Qualifications: 8+ years of experience supporting or administering Salesforce in an enterprise or high-growth SaaS environment 4+ years of experience in a leadership or management role overseeing technical Salesforce teams or GTM systems teams Salesforce Administrator certification required; additional certifications (e.g., Platform App Builder, Advanced Admin) preferred Proven experience managing Salesforce case queues and leading configuration/enhancement delivery processes Hands-on knowledge of automation tools like Flow, Process Builder, and Apex triggers/workflows Experience with integrated GTM tools such as Outreach, ZoomInfo, LeanData, and Clari Demonstrated ability to manage global stakeholders and operate across time zones, with 50% EST overlap required Exposure to or experience implementing AI-enabled capabilities in Salesforce or GTM workflows is a strong plus Strong communication skills, with the ability to influence stakeholders and present complex technical topics in clear, actionable terms EEO Statement: iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to request an accommodation due to a disability, please contact us at careers@icims.com. Compensation and Benefits: Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits
